All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Applying speciality merchandise in Retail/Wholesale practices

SAQA US ID	UNIT STANDARD TITLE
8267	Applying speciality merchandise in Retail/Wholesale practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2006-12-03	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-12-03		2010-12-03

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is an elective standard towards the qualification National Certificate in Retail/Wholesale processes at NQF 2. It gives access to the Speciality Merchandise sub-sector including General Merchandise, DIY/Hardware, Hi-Fi/photographic equipment, Toys, Books, Stationery and Dry Goods, whilst aligning practice to world-class standards

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Verbal and written English to the equivalent of NQF 2

UNIT STANDARD RANGE

Range Statement:? Techniques for handling and packing stocks of merchandise including shrink-wrapping, using newspaper to pack glassware/breakables, packing general merchandise Dry Goods: Removing goods that have exceed shelf-life and sell-by dates, rotating stock in accordance with standard procedures and advising on slow-moving stock? Displays including shelves, bins, stands and hooks Techniques for merchandising speciality merchandise including: DIY/Hardware/ Hi-fi/Photographic equipment: Demonstrating the uses of the product/equipment and accessories, advising customers of "add on" products, promotional items and product guarantees Stationery ,Books, Toys and Dry Goods: Advising customers of current promotional activities and add-on items where applicable Displaying category knowledge and highlighting top sellers by applying display techniques and pricing specials for promoting sales of books Specialised equipment including paint mixers, ear-piercing and security tag making equipment

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

Applying a range of techniques for handling and packing stocks of speciality merchandise in accordance with customer requirements ensuring that the risk of damage to stock is minimised during handling operations? Applying a range of techniques for merchandising speciality merchandise including seasonal products and products considered to be part of a trend? Disposing of stock in accordance with legal requirements? Displaying speciality merchandise in accordance with layout specifications ensuring that full displays are maintained? Advising relevant parties when basic lines run low and following procedures regarding high shrinkage items? Applying knowledge of products, prices and store layout when responding to a range of customer queries relating to speciality merchandise? Assisting customers by demonstrating end-uses of speciality merchandise using a range of equipment to enhance product demonstrations? Using a range of specialised equipment to customise speciality merchandise to individual customer requirements Developing an awareness of competitor pricing and promotion tactics and informing line management of competitor

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The demonstrated ability to make decisions and consider options when:

ASSESSMENT CRITERION NOTES

Applying a range of techniques for handling and packing stocks of speciality merchandise in accordance with customer requirements ensuring that the risk of damage to stock is minimised during handling operations? Applying a range of techniques for merchandising speciality merchandise including seasonal products and products considered to be part of a trend? Disposing of stock in accordance with legal requirements? Displaying speciality merchandise in accordance with layout specifications ensuring that full displays are maintained? Advising relevant parties when basic lines run low and following procedures regarding high shrinkage items? Applying knowledge of products, prices and store layout when responding to a range of customer queries relating to speciality merchandise? Assisting customers by demonstrating end-uses of speciality merchandise using a range of equipment to enhance product demonstrations? Using a range of specialised equipment to customise speciality merchandise to individual customer requirements Developing an awareness of competitor pricing and promotion tactics and informing line management of competitor

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

DIY/Hardware, hi-fi and photographic equipment/stationery and books:? Product knowledge of primary items and accessories? Knowledge of basic lines that must always be kept in stock and knowledge of high-shrink items? Knowledge of ongoing promotional activities and "best sellers" (books)Toys and Dry Goods:? Knowledge of basic lines that must always be in stock and high-shrink items? Knowledge of ongoing promotional activities? Knowledge of associated "add-on" products (toys)? Knowledge of stock rotation/removal procedures (dry goods)The demonstrated understanding of:? Different categories within a field of specialisation including seasonal, shelf-life and products with legal specifications and the uses of different products? Product handling and packaging techniques and materials used to protect specific products? Organisational procedures for replenishing and rotating stock within a field of specialised merchandise? Store layouts and location of different product categories? Techniques for demonstrating product end-uses and utilising equipment for customising speciality merchandise

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems when handling and packing speciality merchandise so that appropriate packaging materials are selected to protect products from becoming broken or damaged in transit

UNIT STANDARD CCFO ORGANISING

Organise oneself and one's activities when maintaining displays of speciality merchandise so that products are arranged in accordance with organisational layout specifications

UNIT STANDARD CCFO COLLECTING

Collect, organise, analyse and critically evaluate information when replenishing displays of speciality merchandise so that the expiry dates of shelf-life products are checked and the legal requirements carefully read and understood before expired products are disposed of

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when responding to customer queries and demonstrating end-uses of speciality merchandise so that customers obtain a comprehensive understanding of the characteristics and location of the product they wish to purchase

UNIT STANDARD ASSESSOR CRITERIA

The ability to produce the following evidence :The evidence should be evaluated by a registered assessor:? Demonstrate techniques for handling and packing speciality merchandise using appropriate materials and methods for protecting products against damage/breakage? Demonstrate techniques for arranging and maintaining displays of speciality merchandise? Demonstrate techniques for assisting customers with queries relating to product location and pricing? Demonstrate techniques for explaining and demonstrating the end-uses of speciality merchandise to customers Demonstrate using equipment to customise speciality merchandise

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	13718	National Certificate: Retail and Wholesale Processes	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2006-12-03	W&RSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.