All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Compiling verbal and written communications in Retail/Wholesale practices

SAQA US ID	UNIT STANDARD TITLE
8245	Compiling verbal and written communications in Retail/Wholesale practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2006-12-03	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-12-03		2010-12-03

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is a fundamental standard towards the qualification National Certificate in Retail / Wholesale processes at NQF 2. It provides the fundamental competence to compile verbal and written communications in preparation for core and elective standards at this level.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Basic numeracy at NQF Level 1 and Literacy at NQF Level 1.

UNIT STANDARD RANGE

Verbal communication techniques including methods and levels of verbal communication, body language, overcoming obstacles and objections? Written business communications including letters, memo`s, faxes? General administration procedures including filing, diarising follow-up actions, mailing

UNIT STANDARD OUTCOME HEADER

The demonstrated ability to make decisions and con

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

Promoting the image of any organisation by acknowledging customer service standards and sound business etiquette when communicating verbally or in writing with internal and external customers? Applying a range of verbal communication techniques appropriate to context when interacting with internal and external customers? Applying retail/wholesale business terminology in context when communicating verbally or compiling written communications ? Compiling a range of written business communications utilising layouts and formats appropriate to retail/wholesale practices? Complying with a range of general administration procedures for written communications

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The demonstrated ability to make decisions and consider options when:

ASSESSMENT CRITERION NOTES

Promoting the image of any organisation by acknowledging customer service standards and sound business etiquette when communicating verbally or in writing with internal and external customers? Applying a range of verbal communication techniques appropriate to context when interacting with internal and external customers? Applying retail/wholesale business terminology in context when communicating verbally or compiling written communications ? Compiling a range of written business communications utilising layouts and formats appropriate to retail/wholesale practices? Complying with a range of general administration procedures for written communications

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The Retail/Wholesale SETA in its ETQA role will accredit providers against this unit standard

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The demonstrated understanding of:? Principles of professional business etiquette? Organisational internal and external customer service standards? Mission, vision and values of the organisation? Techniques for conducting effective verbal communication in a range of contexts? Retail/Wholesale business terminology and associated meanings? Layout and format for a range of written business documents used in retail/wholesale practices? Basic general office administration procedures

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems when communicating with internal and external customers so that appropriate techniques are applied to promote a positive outcome for all parties concerned

UNIT STANDARD CCFO WORKING

Develop an understanding of the world as a set of related systems by using retail/wholesale business terms in context to facilitate understanding of verbal and written communication

UNIT STANDARD CCFO COLLECTING

Collect, organise, analyse and evaluate information when compiling written communications so that layout and format used is appropriate to context

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively verbally and in writing so that a clear understanding of the information being transferred is gained by the receiver

UNIT STANDARD ASSESSOR CRITERIA

The ability to produce the following evidence:? In house memoranda are used to convey messages where a set has been compiled and a set has been reacted on where the objectives set out in the memoranda have been met.? A range of retail and wholesale business technologies is defined.? Faxes are sent, telephone calls are made, photocopies are made and a set of documents has been filed.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	13718	National Certificate: Retail and Wholesale Processes	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2006-12-03	W&RSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.