SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Prepare, service and clear function rooms

SAQA US ID	UNIT STANDARD TITLE
7739	Prepare, service and clear function rooms
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each learner must be able to prepare Function Rooms for service in an effective, hygienic and organised manner.

The learner must understand the importance of preparing the service area within the specified time frames.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Prepare the function room in accordance with organisational requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The interrelationship between completing preparation tasks within time limits and customer satisfaction is explained.

ASSESSMENT CRITERION 2

The importance of dealing with customers in a polite manner is explained.

ASSESSMENT CRITERION 3

The importance of adhering to instructions on function/request sheets is explained.

ASSESSMENT CRITERION 4

The environmental control system is set according to organisational requirements and the consequences of not checking environmental control systems and audio visual equipment beforehand are explained.

ASSESSMENT CRITERION 5

Rooms are refreshed and inspected for cleanliness and ready to be set up according to the type of function and organisational procedures.

SPECIFIC OUTCOME 2

Lay out a function room in an organised manner according to the function/request sheet, in accordance with organisational requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The importance of inspecting and checking that the function area, furniture and Audio Visual equipment are clean and fully set up as per function/request sheet instructions before guests arrive is explained.

ASSESSMENT CRITERION 2

Appropriate operating equipment, furniture and audio visual equipment are located and used according to the function/request sheet and organisational requirements.

ASSESSMENT CRITERION RANGE

The range of operating equipment, furniture, presentation equipment is: Table linen, glassware, stationery, decorative items chairs, desks, tables, lecterns, coat rails, notice boards, flip charts, tape recorders, over-head projectors, projector screens, televisions, video recorders, slide projectors and microphones.

ASSESSMENT CRITERION 3

The function room is set up correctly according to the function/request sheet.

ASSESSMENT CRITERION RANGE

The range of functions is: Conferences, meetings, seminars and exhibitions.

SPECIFIC OUTCOME 3

Clear, clean and secure the function room after completion of a function in accordance with organisational requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Organisational procedures for cleaning, preparing and securing of rooms when not in use are explained.

ASSESSMENT CRITERION 2

The importance of checking, cleaning and storing all operating equipment, furniture and audio visual equipment after the function is explained.

ASSESSMENT CRITERION 3

Rooms are cleared and table items, furniture and audio visual equipment are stored correctly.

ASSESSMENT CRITERION 4

A more convenient and safe way of transporting and storing table items, furniture and equipment is developed and applied.

SPECIFIC OUTCOME 4

Respond to unexpected situations by adapting performance for a range of set-ups.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Various venues are set up.

ASSESSMENT CRITERION RANGE

The range of set-ups is: Cinema, classroom, U-shape, hollow square and boardroom.

ASSESSMENT CRITERION 2

Unexpected situations associated with preparing, servicing and clearing function rooms are listed and reasons for decisions to solve these are described.

ASSESSMENT CRITERION RANGE

Range of unexpected situations: Faulty or damaged equipment, broken or damaged table items and furniture, shortage of table items, changes to set ups.

ASSESSMENT CRITERION 3

The ability of fitting a range of room set ups into your conference centre is discussed.

ASSESSMENT CRITERION RANGE

Range of set-ups: Cinema, classroom, U-shape, hollow square and boardroom.

ASSESSMENT CRITERION 4

Possible suggestions for developing a quicker way of setting up rooms but still maintaining organisational standards are described.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 5,8,13,16)

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself (Specific Outcome 1,16,19)

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum

Identify table items, furniture and equipment and know their purpose.

Know and understand organisational procedures for cleaning, setting up, refreshing and clearing rooms.

Know and identify different room set-ups.

Know and identify different functions.

Potential exercise: Visit other establishments and see how they set up their rooms and what they put on their tables.

Performance systems

A new employee should be able to achieve this unit within two months of being trained.

Ongoing measurement of the learner's ability to meet this standard is recommended.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14113	National Certificate: Food and Beverage Services	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	14116	National Certificate: Hospitality Reception	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2007-10-30	Was CATHSSETA until Last Date for Achievement
Elective	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	61596	National Diploma: Food and Beverage Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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