SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Harness diversity and build on strengths of a diverse working environment 
SAQA US ID UNIT STANDARD TITLE
15233  Harness diversity and build on strengths of a diverse working environment 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2006-05-02  2007-11-28  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-11-28   2029-11-28  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
252043  Manage a diverse work force to add value  Level 5  Level TBA: Pre-2009 was L5  6   

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Identifying the nature of diversity in the working environment.
  • Identifying the positive consequences of diversity in the working environment.
  • Dealing with diverse individuals and groups.
  • Dealing with disagreements and conflict arising from diversity amongst individuals and groups. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    it is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
    Diversity includes differences in culture, values, race, age, sex, language, education. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the nature of diversity in the working environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Diversity is defined in terms of differences in culture, values, race, age, sex, language, education, etc. 

    ASSESSMENT CRITERION 2 
    2. Diversity is explored as a potential source of discrimination. 

    ASSESSMENT CRITERION 3 
    3. The implications of diversity for external and internal relationships is explored and explained with examples. 

    ASSESSMENT CRITERION 4 
    4. Cultural biases, stereotypes and perceptions are identified together with the influence they can have on dealing with diversity. 

    SPECIFIC OUTCOME 2 
    Identify the positive consequences of diversity in the working environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The benefits of diversity in employees and clients for an organisation are explained with examples. 

    ASSESSMENT CRITERION 2 
    2. Ways of utilising the diverse talents, attitudes and values of employees are explored with a view to maximising the productivity of the section/division/department. 

    ASSESSMENT CRITERION 3 
    3. Ways of meeting the diverse needs of employees in the section/division/department, within organisational policy and procedures, are explored so as to create a happy and motivated workforce/team. 

    ASSESSMENT CRITERION 4 
    4. Ways of meeting the diverse needs of clients with a range of products and services is explored to maximise the profitability/effectiveness of the section/division/department and/or the organisation as a whole. 

    ASSESSMENT CRITERION 5 
    5. Diverse viewpoints are encouraged in team/group/section/division/department meetings. 

    SPECIFIC OUTCOME 3 
    Identify and utilise commonality in diversity in the workplace to make the group more effective. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Common values and attitudes prevalent amongst employees are identified to use as a basis for work to be performed, communication methods and creation of mutual respect and trust. 

    ASSESSMENT CRITERION 2 
    2. Common values agreed to are written into all team documentation. 

    ASSESSMENT CRITERION 3 
    3. Common values which are to be written into the mission, strategies and objectives of the organisation are forwarded to the people responsible for the compilation of the documents. 

    ASSESSMENT CRITERION 4 
    4. Generation of diverse viewpoints is encouraged in team brainstorming. 

    SPECIFIC OUTCOME 4 
    Deal with disagreements and conflict arising from diversity amongst individuals and groups. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. All incidents of conflict and disagreement and acts of indignity are recognised and dealt with according to organisation policy and procedures. 

    ASSESSMENT CRITERION 2 
    2. All dealings and interaction between employees and with clients demonstrate mutual respect. 

    ASSESSMENT CRITERION 3 
    3. All cases of discrimination and discriminatory practices are identified and handled at the appropriate level of authority in the organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Techniques for effective management of diversity (transformational leadership).
  • Understanding of how values affect leadership style. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to the conflict, disagreements and discrimination. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when working towards common solutions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when implementing solutions according to agreements. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information on the nature of diversity in the workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with conflict. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts when dealing with diversity in the workplace. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 252043, which is "Manage a diverse work force to add value", Level 5, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58394   National Certificate: Film and Television Production  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Core  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  QCTO 
    Core  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Core  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  QCTO 
    Core  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Core  49783   National Diploma: Joint and Multi-National Operations  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Fundamental  49063   National Certificate: Geographical Information Sciences  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Fundamental  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Fundamental  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Fundamental  58624   National Certificate: Library and Information Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-03-13  ETDP SETA 
    Fundamental  50419   National Certificate: Port Control and Admissions  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Fundamental  58579   National Diploma: Air Traffic Control  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Elective  66489   Further Education and Training Certificate: Foundry Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2013-11-07  MERSETA 
    Elective  57611   National Certificate: 2D Animation  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  50438   National Certificate: Immigration Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Elective  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  49337   National Certificate: Multi-National Safety and Security Operations Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Elective  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2008-09-17  Was SAS SETA until Last Date for Achievement 
    Elective  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of Management and Entrepreneurial Excellence 
    2. Accreditation Training Services 
    3. AFRICA COMPETENCY DEVELOPMENT PTY LTD 
    4. AfroXpert Performance Developement cc 
    5. Akadon Trading (Pty) Ltd 
    6. Amangile Academy (Pty) Ltd 
    7. ARETE CONSULTING AND MANAGEMENT SERVICES 
    8. Asiphokuhle Training and Research Institute 
    9. Assessment College Of South Africa Pty Ltd 
    10. Attractive Softcare Application Projects cc T A Brilliant HR Solutions 
    11. Aubrey Nyiko Business Enterprise cc 
    12. Audit Campus 
    13. AVAX SA 481 CC. T/A Mandisa Development Services 
    14. AVC Corporate Advisory Services (PTY) LTD. 
    15. Bantubanye Skills 
    16. Bettes - Types Trading and Projects 
    17. BLC Academy 
    18. BLC Entertainment 
    19. Bohlali Provider Support 
    20. Boikgantsho Consulting & Events 
    21. Boikgantsho Consulting Events cc 
    22. Bordergate Events Management And Projects 
    23. BOTSHO BOTLE RESOURCES 
    24. Break The Chains Development Services 
    25. Canton Trading 273 
    26. Career Builders Academy 
    27. CB Willemse Training 
    28. Chrysalis Academy Western Cape Trust 
    29. Crystal Training and Consultancy Services 
    30. CTC College(PTY) LTD. 
    31. Dabulamanzi Njabulo Ndaba Consulting cc 
    32. Department Of Justice (head Office) 
    33. Development Bank of Southern Africa (DBSA) 
    34. Ditirelo Skills Development Services 
    35. Ditlou Solutions 
    36. Dotcentre Business Consulting PTY Ltd 
    37. E-Login Business Institute (Pty) Ltd 
    38. Eden Training 
    39. Edutel Skills Development Pty Ltd 
    40. Edutraining Business College 
    41. Employ and Empower Deaf PTY Ltd 
    42. Enjo Consultants Pty Ltd 
    43. Executive Coaching and Facilitation 
    44. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    45. Fachs Business Consulting and Training 
    46. Faith and Jennifer Maintanance and Construction 
    47. Fort Hare Trading Solutions (Pty) Ltd 
    48. Frayintermedia Cc 
    49. Free State Training and Development Institute 
    50. Gauteng City College 
    51. General Economic Analysis 
    52. Growpoint Academy Pty Ltd 
    53. Growth Management Consulting 
    54. Hanyeleni Business Enterprise 
    55. Harvitex cc 
    56. HILLCROSS BUSINESS SCHOOL (PTY 
    57. Hlombe and Associates 
    58. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    59. Ilinge Labantu Debt Solution 
    60. IMITHENTE DEVELOPMENT HOLDINGS 
    61. Imithombo Institute 
    62. IMPAT Training Academy Pty Ltd 
    63. Independent Development Trust 
    64. Inkcubeko YakwaNtu Trading 
    65. Inqaba Yokulinda Youth Organisation 
    66. Jacobs Well Village NPC 
    67. Jale Holdings Pty Ltd 
    68. Josmap Training Institute 
    69. JTM Empowered 
    70. K T Innovative Solutions 
    71. Kadimo Consulting CC. 
    72. Kenako Jwale Skills Development and Training Centre 
    73. Khongoloti Training Academy 
    74. KMS 
    75. KPK Training Solutions 
    76. Kula Institute 
    77. KWEM Management Solutions 
    78. Le - Mark Training and Development Pty (Ltd) 
    79. Learnership Support Systems PTY Ltd 
    80. Lelethu Training (Pty) Ltd 
    81. Limpopo LED Resource Centre 
    82. LM Training Development 
    83. Local Government Management Academy 
    84. M.I.C. Training and Development 
    85. Maccauvlei Learning Academy Pty Ltd 
    86. Magnico Products (PTY) LTD 
    87. Mahlasedi Training Matters 
    88. Majuba Technical Vocational Education and Training 
    89. Makwedeng Training 
    90. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    91. MANCOSA Pty (Ltd) 
    92. Masemase Consultancy CC. 
    93. Matash Holdings (Pty) Ltd 
    94. Mc Intosh Xaba and Associates (MXA) 
    95. MENTORNET PTY LTD 
    96. Metro Minds 
    97. Mgwezane Training and Events Management CC. 
    98. Miczo's Enterprise 
    99. Milpark Education (Pty) Ltd 
    100. Mimoisa Business Solutions CC 
    101. MJ Mafunisa Consulting (PTY) LTD 
    102. MML Consulting CC. 
    103. Mohlaje Solutions (Pty) Ltd 
    104. Motheo Training Institute Trust 
    105. Mowils Consultants 
    106. Multi-Skills Training & Development Institute (Pty) Ltd 
    107. Multiple Productive Management Solutions 
    108. Musengavhadzimu Media 
    109. N MAHARAJ ATTORNEYS 
    110. Ndivuka Skills Development 
    111. NELLS SKILLS ACADEMY 
    112. Neolebongi Trading Enterprise 
    113. Next Step Academy Pty Ltd 
    114. Nghano Training and Development Centre 
    115. Nhlahle Development Agency 
    116. Nkqubela Community Developers 
    117. Nqowethu Trading 
    118. Nsuku Management Consultants 
    119. NTI College 
    120. Omithombo Management Academy 
    121. Omni HR Consulting Pty Ltd 
    122. PanAfrican Supply Chain Academy 
    123. Petra institute of Development PTY Ltd 
    124. PFIM Trading (Pty) Ltd 
    125. Pioneer Business Consulting 
    126. PMA Holdings (PTY ) LTD. 
    127. Positive Thinking Consultants cc 
    128. Powernexus 
    129. Pro-Active Public Services (Pty) Ltd 
    130. PRX SCHOOL TEST 
    131. PTDEV (Pty) Ltd 
    132. QUARPHIX (PTY) LTD 
    133. Ramazwi Security Service and Training Agency (Pty) Ltd 
    134. Rams Professional Training and Conferencing 
    135. Reflections Development Institute 
    136. Regen Institute of Leadership and Management Education 
    137. Regenesys School of Public Management 
    138. Regent Business School (Pty) Ltd t/a Regent Business School 
    139. Resonance Institute of Learning 
    140. Richfield Graduate Institute of Technology Pty Ltd 
    141. Ritepath HR Solutions 
    142. SA Business Services CC. 
    143. SA Maritime School and Transport College 
    144. Sabela Trading and Projects CC. 
    145. Saint Colonel Graduate Institute 
    146. Saint Colonel Graduate Institute PTY Ltd 
    147. SAZM TRADING AND PROJECTS PTY LTD 
    148. Scan Training Solutions 
    149. Seanapyane Resources Pty Ltd 
    150. Senelo Trading CC 
    151. Seoposengwe Training Consultancy CC 
    152. Shekinah Deep Excellence (PTY) LTD 
    153. Siza Nesu Training and Consultants 
    154. SK Empire Consultancy 
    155. South African Institute of Learning (SAIL) 
    156. SOUTH AFRICAN NATIONAL WAR COLLEGE 
    157. South West Gauteng TVET College 
    158. Southern African Institute of Learning 
    159. Southern African Institute of Learning SAIL 
    160. St Kings Institute of Technology and Business Studies 
    161. Step Ahead Academy (Pty) Ltd 
    162. SWARANANG MANAGEMENT CONSULTING CC 
    163. T Mabuya Associates Pty Ltd 
    164. Tembe Service Providers 
    165. The Beneficiation Academy 
    166. The Finishing College (Pty) Lt 
    167. The Institute of People Development 
    168. Thubelihle Graduate Institute 
    169. Tlotlangthuto Training & Consulting 
    170. TMG Quality Services 
    171. Together Lifestyle Resort Pty Ltd 
    172. Training Answers 
    173. Training at Work (Pty) Ltd 
    174. Training Consultant and SD College 
    175. Tsebong Training Centre 
    176. Tshepang Consulting & Project 
    177. Tshisimani Holdings (PTY) Ltd. 
    178. Tswelopele Rural Development Network 
    179. TT AND PROJECTS 
    180. Twin Peak Technologies 
    181. Ukwakhile Projects (PTY) Ltd 
    182. Ulwazi Training Development 
    183. Umqondo Consultancy 
    184. Universal Knowledge Software 
    185. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    186. University of Venda 
    187. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    188. Vantage Training 
    189. Varsity Institute of Science & Technology (Pty)Ltd 
    190. Varsity Institute of Science &Technology 
    191. VERYCOOLIDEAS 
    192. WARRANT OFFICER ACADEMY 
    193. Weinvest Investments 
    194. Whitestone College 
    195. Ya Hina Management Consulting and projects 
    196. ZA WIT (PTY) LTD 
    197. Zizamele Business Enterprise 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.