SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

National Certificate: Tourism: Cabin Crew

SAQA QUAL ID	QUALIFICATION TITLE
18943	National Certificate: Tourism: Cabin Crew
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Certificate	Field 11 - Services		Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	158	Level 5	Level TBA: Pre-2009 was L5	Regular-Unit Stds Based
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		SAQA 0160/05	2006-01-10	2009-01-10
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2010-01-10		2013-01-10

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification does not replace any other qualification and is not replaced by any other qualification.

PURPOSE AND RATIONALE OF THE QUALIFICATION

In the context of the in-flight industry, this qualification will enable professional service and care to enhance passenger satisfaction and management of the overall safety of the aircraft and of passengers. A qualifying learner will be able to contribute positively towards a professional and safe service to in-flight passengers as a part of Southern Africa's tourism sector.

A learner who has achieved this qualification will be capable of combining a range of self-organisation and life-long learning skills with a working knowledge of South African and tourism issues, and integrating these within a context to produce a multi-skilled practice.

In addition they will be positioned to further their learning, practice and career within the in-flight industry. Expansion into other sub-sectors of tourism is also possible.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners wishing to enter a programme leading to this qualification have literacy, numeracy and communication equivalent to NQF Level 4.

Recognition of prior learning:

This qualification may be achieved in part or in whole through the recognition of prior learning.

RECOGNISE PREVIOUS LEARNING?

EXIT LEVEL OUTCOMES

On achieving this qualification, the learner will be able to:

1. Ensure safe travelling by proficiently performing in-flight safety and emergency procedures as laid down by the Civil Aviation Authority and International Civil Aviation Organisation regulations.
2. Perform and manage functional administrative procedures according to the organisation's national and international aviation requirements, thereby ensuring effective tracking of incidents and building a record of safety practices.
3. Maintain a high standard of hygiene on board an aircraft to thereby protecting the travelling public against unhygienic conditions.
4. Ensure passenger satisfaction and comfort from boarding to disembarkation and contribute to maintaining ongoing continued passenger satisfaction.
5. Complete a duty free transaction.
6. Monitor and improve own performance based on critical reviews and self-evaluation.
7. Reflect on what they have learnt about themselves as a learner.

ASSOCIATED ASSESSMENT CRITERIA

Integrated assessment:

Integrated assessment at the level of qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across unit standards to achieve competence that is grounded and coherent in relation to the purpose of the qualification.

Integrated assessment must judge the quality of the observable performance, but also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will be of a more practical nature while others will be of a more theoretical nature. The ratio between action and interpretation is not fixed, but varies according to the type and level of qualification.

A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place.

In particular assessors should check for:

The learner must demonstrate an ability to consider a range of options and make decisions about:

1. Appropriate responses to passenger needs and/or distress.
2. Appropriate responses in an event of emergency.
3. Correct identification and immediate assessment of potential emergency hazards.
4. Immediate assessment of hazardous situations and correct action to address and maintain aviation safety.

The learner must demonstrate an understanding of:

1. Regulations pertaining to aviation safety procedures.
2. Care techniques for Special Attention Passengers and/or Medically Compromised Passengers.
3. Relevant Aviation documentation, customs and excise requirements, relevant recording systems and procedures.
4. The importance of the tourism industry as a whole and the in-flight industry as part of that system.

The learner must demonstrate an ability to:

1. Use information reflected in logbooks, forms, flight records to reflect on own achievement and enhance future performance.
2. Assess situation and implement corrective measures to prevent a recurrence of the condition.
3. Correctly identify and respond appropriately to the needs and expectations of passengers including Special Attention Passengers and/or Medically Compromised Passengers.
4. Apply interpersonal skills and maintain sound interpersonal relations.
5. Passenger needs and expectations, including those with specific needs are correctly identified and responded to appropriately.

INTERNATIONAL COMPARABILITY

Most airline members involved in the process are associated with the International Air Transport Association. All standards and the qualification have therefore been implicitly benchmarked against international practices because they have a fair idea of international standards because they operate in that context.

A fair amount of airline activity is prescribed by the Civil Aviation Association and international legislation. Therefore, legislation has benchmarked for us.

However, incorporating these unit standards into a tourism qualification, adds a specific South African angle to the qualification, which is an advantage as it enhances portability within the broader local tourism industry.

MODERATION OPTIONS

Anyone assessing a learner against this qualification must be registered as an assessor with the relevant ETQA.
Any institution offering learning that will enable achievement of this qualification, or assessment against this qualification must be accredited as a provider with the relevant ETQA.
Moderation of assessment will be overseen by the relevant ETQA according to agreed ETQA procedures.

Therefore anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA.

NOTES

This qualification has not been reregistered, at the request of THETA.

UNIT STANDARDS:

	ID	UNIT STANDARD TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Core	8493	Maintain occupational health and safety	Level 2	NQF Level 02	2
Core	8683	Communicate cabin layout and in-flight facilities and services to passengers	Level 3	NQF Level 03	1
Core	8600	Care for Customers	Level 4	NQF Level 04	3
Core	8555	Contribute to information distribution regarding HIV/AIDS in the workplace	Level 4	NQF Level 04	4
Core	8490	Contribute to sustainable tourism in South Africa	Level 4	NQF Level 04	4
Core	8480	Introduce South Africa to tourists	Level 4	NQF Level 04	7
Core	8598	Introduce South African heritage to tourists	Level 4	NQF Level 04	7
Core	8553	Operate in a business	Level 4	NQF Level 04	4
Core	8551	Oversee arrival and departure of customers	Level 4	NQF Level 04	3
Core	8682	Maintain civil aviation authority regulations and standards	Level 5	Level TBA: Pre-2009 was L5	50
Fundamental	7547	Operate a personal computer system	Level 2	NQF Level 02	6
Fundamental	8618	Organise oneself in the workplace	Level 2	NQF Level 02	3
Fundamental	8662	Analyse and communicate workplace data	Level 5	Level TBA: Pre-2009 was L5	5
Fundamental	9242	Analyse external factors influencing people who have special needs	Level 5	Level TBA: Pre-2009 was L5	4
Fundamental	8647	Apply workplace communication skills	Level 5	Level TBA: Pre-2009 was L5	10
Fundamental	8648	Demonstrate an understanding of professional values and ethics	Level 5	Level TBA: Pre-2009 was L5	4
Fundamental	8664	Examine social features as pertaining to the workplace	Level 5	Level TBA: Pre-2009 was L5	4
Fundamental	8665	Lead a team	Level 5	Level TBA: Pre-2009 was L5	4
Fundamental	8663	Plan and conduct a research project	Level 5	Level TBA: Pre-2009 was L5	6
Elective	8693	Co-ordinate food and bar service	Level 4	NQF Level 04	7
Elective	119082	Manage aeroplane emergency situations	Level 4	NQF Level 04	11
Elective	119083	Manage in-flight medical emergencies	Level 4	NQF Level 04	11
Elective	119081	Provide on board in-flight passenger care	Level 4	NQF Level 04	14
Elective	8689	Handle passengers with special needs	Level 5	Level TBA: Pre-2009 was L5	5
Elective	8685	Maintain passenger care and satisfaction	Level 5	Level TBA: Pre-2009 was L5	5
Elective	8684	Maintaining aircraft hygiene	Level 5	Level TBA: Pre-2009 was L5	2
Elective	8686	Perform functional administration procedures	Level 5	Level TBA: Pre-2009 was L5	2
Elective	8687	Sell duty free goods	Level 5	Level TBA: Pre-2009 was L5	6

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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