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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Managing the operations of a retail/wholesale business 
SAQA US ID UNIT STANDARD TITLE
8722  Managing the operations of a retail/wholesale business 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  25 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2005-11-01  2008-11-01  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-11-01   2012-11-01  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit is a core unit standard in the qualification National Diploma in Retail/Wholesale Management. It is designed to assist people in investigating and assessing operations for running a retail / wholesale business. It will empower individual learners to identify characteristics of managing a business and to apply these in practice. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Numeracy and literacy on NQF level 4 or equivalent 

UNIT STANDARD RANGE 
  • Business plan preparation factors including external business environment, sequence of logistical arrangements, staffing, lease negotiation and legal requirements?

    Logistical sequencing including shop fitters, stock buying, merchandise arrival, recruitment, service connection, sign writing, vehicle requirements and equipment requirements?

    Organisational objectives including sales budgets, expense budgets, daily, weekly and monthly targets, promotional activities and cash budgets?

    Environmental factors including legislation, macro economic policy, management competence, resource availability, infrastructure and community projects?

    Potential hazards including accidental damage, fire, flood, theft, life cycle, demand and level of capital required?

    Business data required for objectives preparation including size and type of market segment, product range, sources of supply, physical facilities, essential services, financial resources, return on investment, staffing needs, technology requirements, legal / regulatory compliance and growth / replicability potential 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    The demonstrated ability to make decisions and consider options. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Planning and controlling the operations of a retail / wholesale business. 

    ASSESSMENT CRITERION 2 
    2. Evaluating systems, policies and procedures and recommending and implementing changes to improve the business. 

    ASSESSMENT CRITERION 3 
    3. Developing and implementing a maintenance and housekeeping program in a wholesale and retail operation. 

    ASSESSMENT CRITERION 4 
    4. Planning and implementing effectively the closing down a retail / wholesale business with both internal and external support functions. 

    ASSESSMENT CRITERION 5 
    5. Developing and implementing retail security management processes and procedures in a wholesale retail operation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Providers will be accredited against this standard by the Retail / Wholesale SETA in conjunction with the HEQC who could perform the moderating role. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:?

    Organisational systems, policies and procedures

  • Company vision and mission statements

  • Techniques and principles for implementing controls and reviewing controls

  • Environmental and other hazards that can affect objectives and plans

  • Legislation pertaining to running a retail / wholesale operation?

    Principles and factors which affect business plans and the logical sequence of conducting business?

    Methods and techniques for monitoring and evaluating existing systems, plans and objectives?

    Principles and techniques for preventative maintenance programmes 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems when monitoring business plans and objectives so that appropriate measures are taken to ensure business success 
    		•

    UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and ones activities so that sufficient time is spent on ensuring the successful implementation of operation plans and objectives 
    		•

    UNIT STANDARD CCFO COLLECTING 
    The ability to:? Collect, analyse, organise and critically evaluate information when preparing business plans, maintenance programmes and procedures so that end results meet set objectives 

    UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively when planning, implementing and controlling organisational business issues 
    		•

    UNIT STANDARD CCFO SCIENCE 
  • Use science and technology effectively to provide accurate and useful data and plans 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
  • Understand the world as a set of related systems where ongoing application of plans lead to the overall success of the business 
    		•

    UNIT STANDARD CCFO CONTRIBUTING 
  •  
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessment Criteria:The ability to produce the following types of evidence:
  • Demonstrate an understanding of the nature and international trends in the relevant industry of the W/R business?
    Demonstrate an understanding of the integration of all the business functions in a W/R business?
    Prepare various operational objectives that accurately reflect the mission and vision statements?

    Review and evaluate operational performance against objectives and scheduled activities and implement necessary changes? Present effectively daily, weekly and monthly plans for the operations of a W/R business
  • Demonstrate an understanding of core organizational systems, policies and procedures and the effect they have on the business?

    Monitor, review and evaluate current systems and policies and recommend changes as appropriate
  • Present a maintenance and housekeeping plan and control system that will ensure the optimum use of assets and a clean and safe environment in a retail / wholesale operation. ?

    Apply a planning and control system that will ensure correct implementation of the maintenance specifications for the assets and housekeeping practices in a retail / wholesale operation
  • Describe the logical sequence when planning the closing down of a retail/wholesale store?
    Describe correctly the role of internal and external support functions when closing a store

  • Present a security plan and control system that will ensure the minimum risks and losses in a retail/ wholesale operational environment. ?

    Identify and analyse security risks in own area of responsibility?
    Implement corrective action to minimize the security risks in accordance with organizational practices 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  22154   National Certificate: Wholesale and Retail Operations Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-11-01  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.