SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Implementing speciality Merchandise in Retail/Wholesale Practices

SAQA US ID	UNIT STANDARD TITLE
8268	Implementing speciality Merchandise in Retail/Wholesale Practices
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	20
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2003-12-03	2006-12-03	SAQA 1351/03
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2007-12-03		2010-12-03

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit is an elective standard towards the qualification National Certificate in Retail/Wholesale Sales and Service. It will allow progression towards a higher qualification in the area of Speciality Merchandise including General

Merchandise, DIY/Hardware, Hi-Fi/photographic equipment, Toys, Books, Stationery, Dry Goods -Retail/Wholesale and align these practices with world-class standards

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Verbal English Communication to the equivalent of NQF 3Numeracy to the equivalent of NQF 3

UNIT STANDARD RANGE

Speciality product ranges including:?
DIY/Hardware?
Hi-Fi/photographic equipment?
Toys?
Books?
Stationery?
Dry goods (KVI lines)

UNIT STANDARD OUTCOME HEADER

The demonstrated ability to make decisions and con

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The demonstrated ability to make decisions and consider options when:

OUTCOME NOTES

Implementing and monitoring stock handling procedures and packing specifications ensuring customer requirements are met and damage/breakage is controlled?

Implementing and monitoring procedures for using and maintaining equipment in accordance with instructions and safety standards?

Controlling stock replenishment and rotation ensuring that relevant accessories are stocked in required quantities and unseasonal or expired products are returned to suppliers or disposed of in accordance with legal requirements ?

Implementing stock controls and monitoring stock levels, evaluating display layouts/facings for leading brands and recommending alternative improvements where required?

Evaluating products and services offered by a speciality outlet by implementing customer feedback systems, identifying opportunities for providing value added services and organising consumer education sessions to promote awareness of speciality products and end uses?

Introducing new product ranges in accordance with customer demand and overall merchandising strategy ensuring that speciality product ranges purchased conform to SABS or equivalent standards?

Monitor competitor activity on KVI lines ensuring adequate stocks and visibility is

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The demonstrated ability to make decisions and consider options when:

ASSESSMENT CRITERION NOTES

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

The Retail/Wholesale SETA in its ETQA role will accredit providers against this standard. Moderation will be provided by the FETQA

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Knowledge of sell-by dates/seasonality/trends for different product ranges?

Principles of stock handling, rotation and replenishment?

Techniques for analysing product sales and customer feedback?

Knowledge of equipment usage and maintenance procedures?

Knowledge of specific product merchandising techniques, trends, branding and re-ordering processesDIY/Hardware products, hi-fi and photographic equipment/toys:?

Knowledge of legislation governing sales of hardware products, hi-fi/photographic equipment/toysDry Goods:?

Knowledge of required stock turn per category and discounting methods?

Knowledge of in-store promotion techniques and the importance of branding and/or private labelsEmbedded Knowledge:

The demonstrated understanding of:?

Current marketing trends and retail/wholesale strategies, products and pricing of competitive outlets?

Features, benefits, advantages and warranties of different products within a range of specialised merchandise?

Organisational procedures for returning expired stocks to suppliers and disposing of merchandise controlled by legislation

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems when:

monitoring equipment usage so that appropriate actions are initiated to provide additional coaching to equipment operators or scheduling equipment maintenance monitoring displays so that appropriate actions can be implemented to ensure that stocks of KVI's are adequate and highly visible and that adequate facings are applied to promote leading brands

UNIT STANDARD CCFO WORKING

Demonstrate an understanding of the world as a set of related systems where the ongoing evaluation of products and services offered is vital to ensuring that customer needs are met and that new products are introduced in accordance with consumer demand

UNIT STANDARD CCFO COLLECTING

Collect, organise, analyse and critically evaluate information relating to: the shelf-life of merchandise so that procedures are implemented for conducting regular checks on product dates ensuring expired products are timeously removed from shelves hardware products, hi-fi and photographic equipment so that legislative requirements relating to the merchandising of these speciality items are adhered to

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively when:

coaching equipment operators so that equipment is used and maintained in accordance with safety instructions conducting customer education sessions so that a clear understanding is gained of product end-uses and related accessories adding value to products and equipment

UNIT STANDARD ASSESSOR CRITERIA

The ability to produce at least 6 of the following types of evidence:

This evidence should be evaluated by a registered retail assessor:?

Produce evidence of packing specifications implemented for different categories within your speciality product range and describe how stock handling and packing operations are monitored within the organisation?

Describe the procedures for returning expired speciality goods to suppliers and disposing of products controlled by legislation?

Describe the products and services offered by the organisation and give an evaluation of the overall success of the business by commenting on feedback received from customers?

Demonstrate techniques for monitoring stock levels, checking displays and making appropriate recommendations where required?

Demonstrate techniques for monitoring the use of equipment and produce evidence of maintenance records where appropriate?

Demonstrate techniques for promoting sales of dry goods

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	13719	National Certificate: Retail and Wholesale, Sales and Service Technology	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2006-12-03	W&RSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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