SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Plan and operate a tour

SAQA US ID	UNIT STANDARD TITLE
7963	Plan and operate a tour
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	6
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-07-01	2011-07-31	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner will be able to plan a tour, taking into consideration need, demand, macro and micro-environment.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

At least one of the unit standards dealing with destinations (TS18-TS25).Develop an itinerary (TS26)

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE and UNDERSTANDING:

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE and UNDERSTANDING:

OUTCOME NOTES

1. Given a defined need, select destinations to be included in the itinerary, taking into consideration the profile of the target market.

2. Identify appropriate research aids that can be employed to establish gateways, available transport, accommodation, available sightseeing tours, dates of events, climatic conditions and political situation of the destination(s).

3. Select the tour components to match the target market. (Range of components: transport, transfers, accommodation, meals, sightseeing trips, shopping expeditions, special interest activities and leisure time)

.4. Explain points regarding tour components to be taken into consideration when planning group tours.

5. Describe the programme of daily activities that match the profile of the target market, taking days of arrival and departure and travelling time into account

.6. Describe the legal liabilities of the supplier, tour operator, retail agent and customer and recommend additional travel insurance cover.

7. Draft a project plan to determine the lead time required for the following: negotiations with suppliers; booking reservations; ticketing time limits; design and preparation of brochure material; meetings with copy-writer and publisher; marketing

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE and UNDERSTANDING:

ASSESSMENT CRITERION NOTES

.1. Given a defined need, select destinations to be included in the itinerary, taking into consideration the profile of the target market.

2. Identify appropriate research aids that can be employed to establish gateways, available transport, accommodation, available sightseeing tours, dates of events, climatic conditions and political situation of the destination(s).

3. Select the tour components to match the target market. (Range of components: transport, transfers, accommodation, meals, sightseeing trips, shopping expeditions, special interest activities and leisure time)

.4. Explain points regarding tour components to be taken into consideration when planning group tours.

5. Describe the programme of daily activities that match the profile of the target market, taking days of arrival and departure and travelling time into account

.6. Describe the legal liabilities of the supplier, tour operator, retail agent and customer and recommend additional travel insurance cover.

7. Draft a project plan to determine the lead time required for the following: negotiations with suppliers; booking reservations; ticketing time limits; design and preparation of brochure material; meetings with copy-writer and publisher; marketing

ASSESSMENT CRITERION 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly:

ASSESSMENT CRITERION NOTES

8. Identify special tour components that could be included e.g. pillow-gifts, meet-and-greet, complimentary drinks, farewell meal at the end of the tour, tour guides, porterage and tips, aircraft head covers with logos, travel bags.

9. Given a request to include breakaway trips from the original itinerary, offer additional services and incorporate these in the tour plan.

ASSESSMENT CRITERION 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE:

ASSESSMENT CRITERION NOTES

10. Given natural disasters or political instability within a specific region, suggest changes to the package and explain reasons for the changes.

11. Given that there are fewer participants than the minimum group size, describe alternative arrangements that can be made and give reasons for the decision

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA

.4. Moderation of assessment will be done by the relevant ETQA at its discretion

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

? There are no restrictions on where this unit standard may be assessed. ?

It is recommended that this unit standard be assessed in conjunction with other unit standards.

2. Evaluate the learner's ability to meet the outcomes. ?

This unit standard can be assessed by using a combination of case studies, written tests, projects and discussion with the candidate.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes

.5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the outcomes section

.2. The following critical cross field outcomes are covered in this unit standard under the outcomes section:? Organise and manage oneself?

Collect, analyse and evaluate information?

Work effectively with others

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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