SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Deal with suppliers

SAQA US ID	UNIT STANDARD TITLE
7951	Deal with suppliers
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	NQF Level 05	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each consultant should deal politely with; and try to resolve problems together with the supplier. He/she should be aware that ultimately the customer is the most important thing.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

No Unit Standards are required

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE and UNDERSTANDING

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify the supplier that will best satisfy the needs of the customer in accordance with organisational procedures and requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Ways of identifying various suppliers and their products are described.

ASSESSMENT CRITERION 2

Different responsibilities allocated to the agent, principal or wholesaler is described.

ASSESSMENT CRITERION 3

Organisational regulations and rules on supporting "preferred suppliers" are explained.

ASSESSMENT CRITERION 4

The benefits of using a particular supplier are explained.

ASSESSMENT CRITERION 5

The supplier best suited to the customer's needs and not only one that offers better incentives are contacted.

ASSESSMENT CRITERION 6

The various packages for a wide range of available products are compared (including new suppliers and their products) and a decision as to which supplier will best satisfy the customer's needs is made.

SPECIFIC OUTCOME 2

Describe how to order supplies in accordance with organisational procedures and requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Ordering or booking procedures as according to organisational procedures is described.

ASSESSMENT CRITERION 2

The possibility of time delays due to world time zones is explained.

ASSESSMENT CRITERION 3

Ways of how to use local GSA's instead of their international counterparts to save on company costs are described.

ASSESSMENT CRITERION 4

Commission structures are explained.

ASSESSMENT CRITERION 5

The use of technology when processing supplier's requests is explained.

ASSESSMENT CRITERION RANGE

The range of technology is: Fax, phone, e-mail, on-line system, Galileo, GDS and CRS.

SPECIFIC OUTCOME 3

Solve possible problems that may be experienced with suppliers in accordance with organisational requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The problems regarding unsatisfactory service from a supplier are discussed to reach an agreement.

ASSESSMENT CRITERION 2

A decision on whether to source for an alternative supplier when continuous unsatisfactory service from a supplier is experienced is made according to organisational requirements.

ASSESSMENT CRITERION 3

A complaint by the customer is solved in co-operation with the supplier.

ASSESSMENT CRITERION 4

The supplier is informed of a request for a new product by the customer.

ASSESSMENT CRITERION 5

Ways of saving time and speeding up the procedure where a request takes too long to be processed or confirmed are described.

ASSESSMENT CRITERION 6

Possible solutions are given for a situation where an error has been made with regards to a supplier.

ASSESSMENT CRITERION 7

All applicable arrangements are cancelled due to a change in the customer's plans.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA

.4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. ?

The unit standard can only be assessed in the work place. ?

The unit standard can be assessed in isolation from other unit standards.

2. Evaluate the learner's ability to meet the outcomes. ?

This unit standard can be assessed by using a combination of cases studies, observation and discussion with the candidate.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes

.4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3 The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Work effectively with others.? Identify and solve problems.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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