SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Book and issue documentation for cruises

SAQA US ID	UNIT STANDARD TITLE
7950	Book and issue documentation for cruises
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner should be able to advise customers on different cruise holidays and process bookings on an individual or group basis, world-wide.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Explain how to identify the main cruise companies or their sales agents and areas of operation world-wide.

2. Describe how to analyse the cruise market and match segments in the market to the types of cruises.

3. Explain how to identify popular cruise areas/routes, including river cruises, using a map of the world.

4. Explain common embarkation/disembarkation points and clarify fly-cruise holidays and cruise terminology.

5. Describe how to determine special visa requirements and visa waivers for cruise passengers, using appropriate sources.

6. Explain the fact that cruising is seen as a distinctive type of holiday and that many cruises differ from each other.

7. Explain how to identify the categories of cruises that are suited to various types of customers. (Range of types of customers: young partygoers, retired couples, honeymooners, educational cruisers or adventure travellers).

8. Describe how to record all details pertaining to the customer's requirements and file these according to the agency requirements.

9. Given the daily cost of a cruise holiday compared to the daily cost of a different type of holiday, where each item is paid for on an individual basis, discuss the advantages/disadvantages of cruising, taking cruise factors into account. (Range of cruise factors: length of the cruise, type of cabin and size, positions of cabin, date or season of travel, number of persons in cabin, density of the ship).

10. Explain ship configurations.

11. Discuss the value of agency service e.g. bon voyage gift (bouquet of flowers or fruit).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

There are no restrictions on where this unit standard may be assessed.

The unit standard can be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard can be assessed by using a combination of cases studies, projects, written tests and discussion with the candidate.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and act accordingly.

OUTCOME NOTES

12. Advise customers on the best cruise to suit their specific needs and give reasons for this choice.

13. Select the cruise company best suited to fulfil the customer's needs and not based on agency incentives.

14. Make recommendation on various cruise packages to suit the customer's specific needs.

15. Access cruise information using OAG World-wide Cruise and Shipping Guide, Tour Operators brochures, GDS, Travelinfo or the GSA, whichever is appropriate at the time.

16. Give up-to-date information to the customer.

17. Maintain service excellence in co-operation with the cruise company to optimise customer satisfaction.

18. Quote cruise fares to the customer and explain the conditions and details of what is included and excluded.

19. Make a booking with the cruise company, obtain confirmation and collect a deposit from the customer.

20. Calculate the commission due to the travel agency and complete the invoice to the customer.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

There are no restrictions on where this unit standard may be assessed.

The unit standard can be assessed in isolation from other unit standards.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard can be assessed by using a combination of cases studies, projects, written tests and discussion with the candidate.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)

Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify differences between countries.

UNIT STANDARD CCFO WORKING

Working effectively with others.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and language skills in the modes oral and/or written persuasion.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate effective and responsible decision-making.

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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