SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Process payments in accordance with the billing settlement plan (BSP)

SAQA US ID	UNIT STANDARD TITLE
7949	Process payments in accordance with the billing settlement plan (BSP)
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each consultant should understand the concept and operation of the BSP system in Southern Africa. They must adhere to BSP requirements regarding the issuing and reporting of Multi-purpose Documents (MPDs), air tickets (manual and automated), Refund Notices/Applications and Standard Credit Card Charge Forms (SCCCFs).

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The following unit standard is assumed to have been achieved prior to the assessment of this unit standard:Process Payments (XX06)

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE and UNDERSTANDING

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE and UNDERSTANDING

OUTCOME NOTES

1. Explain the security measures with regard to Standard Traffic Documents (STDs)

.2. State the procedure for replenishment of depleted STDs and Standard Administrations Forms (SAFs)

.3. State the procedures to obtain an International Air Transport Association (IATA) licence and explain the implications of non-compliance

.4. State the process for the generation of Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs).

5. Describe the completion of Ticket and Stock Registers

.6. Describe the validation of Manual Standard Traffic Documents (STDs) and SCCCFs.

7. Describe how to check the ticket, ensuring all boxes are completed correctly and clarify unused rubrics (boxes).

8. Describe the various forms of payment and explain the method of processing these payments.

9. Explain how to determine the value of additional collections or refunds on re-issues

.10. Given a situation when a new ticket is issued in exchange for another, describe the withdrawal of unused coupons and necessary endorsements and explain the procedure to be followed with the remainder of the ticket.

11. Explain how to calculate refunds and complete the relevant documentation

.12. State BSP closing and reporting periods and explain the policies and procedures regarding the handling of audit and agent coupons.

13. Stress the importance of handling of the audit and agent coupons correctly and explain the consequences of incorrect handling.

14. Describe the consequences to the agency of mislaid/destroyed coupons, late submissions, and financial implications of incorrect completion of remittance areas.

15. Stress the importance of strict adherence to IATA ticketing procedures and correct completion of STDs

.16. Explain how to complete the BSP Sales Report correctly and read and interpret the Billing Analysis.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE and UNDERSTANDING :

ASSESSMENT CRITERION NOTES

Explain the security measures with regard to Standard Traffic Documents (STDs)

.2. State the procedure for replenishment of depleted STDs and Standard Administrations Forms (SAFs)

.3. State the procedures to obtain an International Air Transport Association (IATA) licence and explain the implications of non-compliance

.4. State the process for the generation of Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs).

5. Describe the completion of Ticket and Stock Registers

.6. Describe the validation of Manual Standard Traffic Documents (STDs) and SCCCFs.

7. Describe how to check the ticket, ensuring all boxes are completed correctly and clarify unused rubrics (boxes).

8. Describe the various forms of payment and explain the method of processing these payments.

9. Explain how to determine the value of additional collections or refunds on re-issues

.10. Given a situation when a new ticket is issued in exchange for another, describe the withdrawal of unused coupons and necessary endorsements and explain the procedure to be followed with the remainder of the ticket.

11. Explain how to calculate refunds and complete the relevant documentation

.12. State BSP closing and reporting periods and explain the policies and procedures regarding the handling of audit and agent coupons.

13. Stress the importance of handling of the audit and agent coupons correctly and explain the consequences of incorrect handling.

14. Describe the consequences to the agency of mislaid/destroyed coupons, late submissions, and financial implications of incorrect completion of remittance areas.

15. Stress the importance of strict adherence to IATA ticketing procedures and correct completion of STDs

.16. Explain how to complete the BSP Sales Report correctly and read and interpret the Billing Analysis.

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly

OUTCOME NOTES

17. Given a situation where a ticket or a coupon is missing or cannot be located in time for BSP submission, decide on how to complete the BSP Sales Report.

18. Given an error in the BSP, use the correct method to rectify the error.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

OUTCOME NOTES

19. Given that a refund notice or application is submitted; calculate the cancellation penalty and administration fees and explain the procedure with regard to tax refunds.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

ASSESSMENT CRITERION NOTES

19. Given that a refund notice or application is submitted; calculate the cancellation penalty and administration fees and explain the procedure with regard to tax refunds.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. ?

This unit standard should be assessed in the workplace. ?

The unit standard can be assessed in isolation from other unit standards.

2. Evaluate the learner's ability to meet the outcomes. ?

This unit standard can be assessed by using a combination of written tests, discussion with the candidate and observation. The emphasis should be on observation

.3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required

.2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Work effectively with others.?

Identify and solve problems in which responses display that responsible decisions have been made.?

Demonstrate effective and responsible decision-making.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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