SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Operate central reservation or global distribution system

SAQA US ID	UNIT STANDARD TITLE
7948	Operate central reservation or global distribution system
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	16
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner should be able to process in-depth, multi-sector bookings from making the reservation to issuing the documentation using a CRS (Central Reservation System) /GDS (Global Distribution System). An increased knowledge of the GDS allows for a better supply of services to the passenger, by speeding up confirmations and providing current, correct information.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The following unit standards are assumed to have been achieved prior to the assessment of this unit standard. Operate a computer (XX04) Operate a Central Reservation or Global Distribution System (TS09)

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING :

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING :

OUTCOME NOTES

1. Describe the function of the CRS/GDS, i.e. how its use benefits the consultant and how it can be integrated in other areas (e.g. when planning itineraries, furnishing quotes and sourcing general information).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING :

ASSESSMENT CRITERION NOTES

Describe the function of the CRS/GDS, i.e. how its use benefits the consultant and how it can be integrated in other areas (e.g. when planning itineraries, furnishing quotes and sourcing general information).

ASSESSMENT CRITERION 2

Demonstrated ability to make DECISIONS about practice :

ASSESSMENT CRITERION NOTES

2. Access advanced CRS/GDS commands using a quick method.

3. Obtain credit card authorisations using the CRS/GDS

.4. Given that the GDS or printers are unavailable, decide whether to wait until the system is on-line again, or whether to process the booking and issue documents manually

.5. Given a situation, decide when it is more efficient to use the CRS/GDS or when to use another method for reservations.

6. Access fare displays and fare rules using the CRS/GDS

.7. Access ticketed Point Mileages (TPMs) and Maximum Permitted Mileages (MPMs) using the CRS/GDS. Explain the application of each

.8. Access and interpret Travel Information Manual (TIM) information and tourist information using the CRS/GDS.

9. Issue complex, multi-sector tickets, using the CRS/GDS and explain the processes.

10. Re-issue multi-sectors tickets in exchange for partially and totally unused tickets (re-routings), using the CRS/GDS and explain the processes.

11. Issue all relevant documentation pertaining to group travel using the CRS/GDS and explain the processes.

12. Issue the documentation and split it according to the correct accounting and Billing Settlement Plan (BSP) procedures.

SPECIFIC OUTCOME 2

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

OUTCOME NOTES

13. Given that technology and enhanced features will be updated constantly, devise a plan to always be kept informed about changes

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

ASSESSMENT CRITERION NOTES

13. Given that technology and enhanced features will be updated constantly, devise a plan to always be kept informed about changes

SPECIFIC OUTCOME 3

Demonstrated ability to make DECISIONS about practice :

OUTCOME NOTES

2. Access advanced CRS/GDS commands using a quick method.

3. Obtain credit card authorisations using the CRS/GDS.

4. Given that the GDS or printers are unavailable, decide whether to wait until the system is on-line again, or whether to process the booking and issue documents manually

.5. Given a situation, decide when it is more efficient to use the CRS/GDS or when to use another method for reservations.

6. Access fare displays and fare rules using the CRS/GDS.

7. Access ticketed Point Mileages (TPMs) and Maximum Permitted Mileages (MPMs) using the CRS/GDS. Explain the application of each.

8. Access and interpret Travel Information Manual (TIM) information and tourist information using the CRS/GDS.

9. Issue complex, multi-sector tickets, using the CRS/GDS and explain the processes

.10. Re-issue multi-sectors tickets in exchange for partially and totally unused tickets (re-routings), using the CRS/GDS and explain the processes.

11. Issue all relevant documentation pertaining to group travel using the CRS/GDS and explain the processes.

12. Issue the documentation and split it according to the correct accounting and Billing Settlement Plan (BSP) procedures.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice

ASSESSMENT CRITERION NOTES

2. Access advanced CRS/GDS commands using a quick method

.3. Obtain credit card authorisations using the CRS/GDS.

4. Given that the GDS or printers are unavailable, decide whether to wait until the system is on-line again, or whether to process the booking and issue documents manually.

5. Given a situation, decide when it is more efficient to use the CRS/GDS or when to use another method for reservations.

6. Access fare displays and fare rules using the CRS/GDS

.7. Access ticketed Point Mileages (TPMs) and Maximum Permitted Mileages (MPMs) using the CRS/GDS. Explain the application of each.

8. Access and interpret Travel Information Manual (TIM) information and tourist information using the CRS/GDS

.9. Issue complex, multi-sector tickets, using the CRS/GDS and explain the processes.

10. Re-issue multi-sectors tickets in exchange for partially and totally unused tickets (re-routings), using the CRS/GDS and explain the processes

.11. Issue all relevant documentation pertaining to group travel using the CRS/GDS and explain the processes.

12. Issue the documentation and split it according to the correct accounting and Billing Settlement Plan (BSP) procedures.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA

.2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar

.3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA

. Such an institution will also be registered with the relevant SETA

.4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes. If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

The assessment can only take place in a live CRS/GDS environment, where bookings are made on an actual system.. ?

The unit standard can be assessed in isolation from other unit standards.

2. Evaluate the learner's ability to meet the outcomes. ?

This unit standard can be assessed by combining travel scenarios and current affairs issues with practical CRS/GDS evaluation.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.?

Use science and technology effectively.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	61597	National Certificate: General Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	48888	National Diploma: Hiring Operations Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2016-12-31	SERVICES
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA
Core	14118	National Diploma: Wholesale Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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