SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Advise customers on travel entry document and assist with application

SAQA US ID	UNIT STANDARD TITLE
7940	Advise customers on travel entry document and assist with application
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Each person in the travel industry should realise the importance of passports, visas and health documents and know how to read them. Each person must ensure that passports are secure and handled confidentially. In dealing with the consulates and government departments, respect and an appreciation of their regulations and culture leads to greater efficiency from both sides.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Describe current South African legislation on visas and passports, and explain the regulations regarding the issue, renewal and endorsement of passports.

2. Explain the difference between temporary, permanent and foreign passports.

3. Describe location and source of forms for each Consulate, and specify requirements in each case.

4. Explain how to estimate the time it takes to issue various visas and passports and the cost involved.

5. Describe up to date regulations regarding the issue, renewal & endorsement of passports.

6. State the cost and validity of South African passports for an adult or child.

7. Explain the difference between tourist visas, business visas, student visas, transit visas and re-entry visas.

8. Explain the value of a passport and the consequences of losing or damaging it.

9. Explain specific requirements for passports and visa applications.

10. Describe ways of recognising valid documents and steps to be taken on finding counterfeit documents.

11. Describe legal implications of signing forms on behalf of customers.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes and which involves interaction with customers.

ASSESSMENT CRITERION NOTES

The unit standard must be assessed in the workplace.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and product sampling.

The unit must be assessed in conjunction with at least one other unit standard that deals with supplying a product or service.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

12. Read a visa and explain information on expiry, validity, visa type and type of entry.

13. Given a variety of consulates, decide how much time to allow a consulate to process a visa application, based on which consulates take the longest, hours of business, sit-ins and public holidays in those countries.

14. Make a decision regarding the handling and transport of the necessary documentation within the shortest possible time, and give reasons for the choice.

15. Given customers proposed travel needs, identify and explain the appropriate travel entry documents necessary and the cost thereof.

16. Check the passport for sufficient empty pages for visas and departure/entry stamps and explain the validity/restrictions of the passport to the customer.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes and which involves interaction with customers.

ASSESSMENT CRITERION NOTES

The unit standard must be assessed in the workplace.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and product sampling.

The unit must be assessed in conjunction with at least one other unit standard that deals with supplying a product or service.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

17. Describe how performance would be adapted if there were specific changes in requirements and method for obtaining visas and passports.

18. Suggest ways for to speed up a visa application for a customer who must travel to another country within 72 hours.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange an environment in which the learner can be fairly assessed against the outcomes and which involves interaction with customers.

ASSESSMENT CRITERION NOTES

The unit standard must be assessed in the workplace.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and product sampling.

The unit must be assessed in conjunction with at least one other unit standard that deals with supplying a product or service.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively.

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes sections where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and Exemplars for the design of:

Learning/Curriculum

Different passports with visas should be explored by the students and discussion on where and when each passport is allowed to travel should be held.

Current passport application and regulations should be discussed.

Potential Guest Speaker: Someone from a consulate could asked to explain the reasons for visas and how their country views the application and granting of visas and what the biggest problems with visa applications are.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	61597	National Certificate: General Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	14122	National Diploma: Retail Travel	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2012-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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