SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Recognise and report customer cheat moves

SAQA US ID	UNIT STANDARD TITLE
7903	Recognise and report customer cheat moves
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	2
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2007-01-23	2008-09-17	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2009-09-17		2012-09-17

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
258062	Recognise and report customer cheat moves	Level 3	NQF Level 03	3

PURPOSE OF THE UNIT STANDARD

Each learner must be able to recognise potential cheat move situations and know the procedures for dealing with suspected cheats. The learner must understand the impact on the organisation if cheat moves are not recognised and reported.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Describe potential situations/areas for cheat moves.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Describe a range of common customer cheat moves.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

State Gaming Board and company procedures for handling and reporting cheats.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 4

Describe the impact on the organisation if cheat moves are not recognised and reported.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 5

Describe ways of combating cheat moves.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 6

Given a situation, identify the cheat movement and explain the correct procedure.

OUTCOME RANGE

Situations: suspicious movements of patrons or teams of patrons.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 7

Given a cheat move, decide what action to take and give reasons for that choice.

OUTCOME RANGE

Cheat moves: moving chips on layout, reduce/increase bet, customer collusion, dispute call bet, late bet, marked cards.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 8

Communicate clearly with the supervisor and describe the relevant report procedure.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 9

Describe changes in cheat moves to look for.

OUTCOME NOTES

Given specific changes in cheat moves (improved technology or equipment), describe the change to look for.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit standard must be assessed in the workplace or a realistic working environment.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of observation, questioning and role-plays.

Observation must occur in a real or simulated situation in which the learner can identify where cheat moves may occur.

Use Role-plays supplemented by questioning to assess the learner on different situations.
Use role-plays supplemented by questioning to assess the learner on different cheat moves.

Product sample pit incident reports for accuracy.

This unit should be assessed in conjunction with the unit standard 'Describe and Implement Security Procedures For Dealers'.

ASSESSMENT CRITERION RANGE

Situations: suspicious movements of patrons or teams of patrons.

Cheat moves: moving chips on layout, reduce/increase bet, collusion, dispute call bet, distracting the dealer, late bet, marked cards.

ASSESSMENT CRITERION 3

3. Use surveillance target reports as an additional assessment tool where necessary.

ASSESSMENT CRITERION 4

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 5

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 6

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself - relates to the following outcomes:

Given a situation, identify the cheat movement and explain the correct procedure.

Given a cheat move, decide what action to take and give reasons for that choice.

Communicate clearly with the supervisor and describe the relevant report procedure.

Given specific changes in cheat moves (improved technology or equipment), describe the change to look for.

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 258062, which is "Recognise and report customer cheat moves", Level 3, 3 credits.

Recommendations and Exemplars for the design of:

Learning / Curriculum

Learning should include role-plays and exercises that allow the candidate to become familiar with potential cheat move situations and the appropriate reporting procedures.

The learner should be able to recognise a variety of cheat moves. (Range of situations: suspicious movements of patrons or teams of patrons).

The importance of identifying cheat moves should be given attention, with special emphasis on how this impacts on the organisation.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 3 months of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14114	National Certificate: Dealing	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2010-01-23	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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