SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Demonstrate Casino arithmetic for dealers

SAQA US ID	UNIT STANDARD TITLE
7902	Demonstrate Casino arithmetic for dealers
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	12
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-07-01	2011-07-31	SAQA 0480/09
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

Purpose:

Each learner must be able to perform mental addition, subtraction, multiplication and division with accuracy and speed. The learner must be proficient and understand the positive impact, on the customer and the business, of doing this and base performance on this understanding.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learning Assumptions: The learner should have achieved a minimum of ABET level 3 (Current standard 8) Maths before attempting to achieve competence in this unit standard.

UNIT STANDARD OUTCOME HEADER

Demonstrated KNOWLEDGE AND UNDERSTANDING

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

OUTCOME NOTES

1. Explain the importance of accuracy and speed when doing mental arithmetic.

2. Describe the impact of underpaying or overpaying the punter.

3. Explain the interrelationship between accuracy, speed and customer satisfaction.

4. Describe procedures for communicating payout to customer and supervisor / inspector

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated KNOWLEDGE AND UNDERSTANDING

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 2

Demonstrated ability to make DECISIONS about practice and ACT accordingly

OUTCOME NOTES

5. Given a range of situations, do the calculations quickly and accurately demonstrating the correct techniques. (Range of situations: Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table).

6. Communicate information to customers and supervisors clearly and audibly and explain the importance of mandatory announcements.

7. Adjust the components of a payout in accordance with the customer's requests. (Range of payouts: different value chips).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to make DECISIONS about practice and ACT accordingly

ASSESSMENT CRITERION NOTES

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

OUTCOME NOTES

8. Given specific changes in chip values, table maximum or minimum, describe how performance would be adapted.

9. Given a problem with customers due to incorrect payouts, suggest alternative solutions. (Range of problems: under paying, over paying )

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE

ASSESSMENT CRITERION NOTES

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Accreditation / Moderation

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred. The specific outcomes can be applied in a range of contexts. Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally. We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes. If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

UNIT STANDARD ASSESSOR CRITERIA

Assessment Criteria :

The assessor must :

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

This unit standard must be assessed in the workplace or a realistic working environment.

2. Evaluate the learner's ability to meet the outcomes consistently.

This unit can be assessed by a combination of observation, questioning and tests, but the emphasis is to be on observation.

Observation must occur with at least 5 of the following situations. (Range of situations: Opening a table, buy ins, accepting bets, checking bets, paying out, cashing out, closing a table).

Observation must occur with payouts. (Range of payouts: different value chips).

This unit should be assessed in conjunction with the unit standard Demonstrate Chip Handling Dexterity.

3. Use surveillance target reports as an additional assessment tool where necessary.

4. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

5. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

6. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD NOTES

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.

Organise and manage oneself (Specific Outcome 5,6,7,8,9)

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	14114	National Certificate: Dealing	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2010-01-23	Was CATHSSETA until Last Date for Achievement

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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