All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Plan staff training and development in own area of responsibility |
SAQA US ID | UNIT STANDARD TITLE | |||
7841 | Plan staff training and development in own area of responsibility | |||
ORIGINATOR | ||||
SGB Hospitality,Tourism,Travel, Leisure and Gaming | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 11 - Services | Hospitality, Tourism, Travel, Gaming and Leisure | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 4 | NQF Level 04 | 6 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2007-01-23 | 2007-06-14 | SAQA 0160/05 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2008-06-14 | 2011-06-14 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard is replaced by: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
243952 | Plan staff training and development in own area of responsibility | Level 4 | NQF Level 04 | 6 |
PURPOSE OF THE UNIT STANDARD |
Each learner must be able to identify training needs, plan and implement a process to meet the identified needs. Learners should have a good understanding of the importance of evaluation systems in order to determine the success of the training process. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
`Conduct on-job coaching`. |
UNIT STANDARD RANGE |
Range statements are included with specific outcomes as necessary. |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Describe ways to identify training needs or gaps in work performance. |
OUTCOME NOTES |
Describe ways to identify training needs or gaps in work performance of staff and explain the importance of identifying key strengths and weaknesses of individuals. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 2 |
Explain the importance of recognising individual and company constraints. |
OUTCOME NOTES |
Explain the importance of recognising individual and company constraints relating to training and development. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 3 |
Give reasons for involving staff members in designing and implementing action plans. |
OUTCOME NOTES |
Give reasons for involving staff members in designing and implementing action plans to bridge performance gaps. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 4 |
Explain why it is important for the learner to be involved in feedback. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 5 |
Explain the role of the manager in the training and development of staff. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 6 |
Stress the importance of distinguishing between work environment, performance and training issues. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 7 |
Identify training needs or gaps in staff performance by using appropriate methods. |
OUTCOME RANGE |
Comparing current performance to desired performance, guest complaints, new procedures and equipment, individual development. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 8 |
Identify factors that create gaps in performance through discussion with individual. |
OUTCOME RANGE |
Training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 9 |
Make a distinction between training needs, work environment and performance issues. |
OUTCOME NOTES |
Make a distinction between training needs, work environment and performance issues and take appropriate action to resolve the identified issues. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 10 |
Design and implement action plans with the assistance of the staff member. |
OUTCOME NOTES |
Design and implement action plans with the assistance of the staff member to meet the training need or performance gaps. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 11 |
Communicate recommendations for training to the relevant person. |
OUTCOME NOTES |
Communicate recommendations for training to the relevant person taking organisational constraints into consideration. |
OUTCOME RANGE |
Types of training: on the job, formal courses.
Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
SPECIFIC OUTCOME 12 |
Conduct reviews after training to determine the transfer of knowledge into the workplace. |
OUTCOME NOTES |
Compare results with training objectives to determine if objectives have been achieved. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION 2 |
2. Evaluate the learner's ability to meet the outcomes consistently. |
ASSESSMENT CRITERION NOTES |
ASSESSMENT CRITERION RANGE |
Factors: training needs, lack of motivation, dissatisfaction, misunderstanding, workplace conflict, lack of resources.
Types of training: on the job, formal courses. Constraints: Finance, time, training resources (materials / people). |
ASSESSMENT CRITERION 3 |
3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. |
ASSESSMENT CRITERION 4 |
4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. |
ASSESSMENT CRITERION 5 |
5. Counsel the learner on future assessments, necessary learning and further qualifications. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar. 3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA. 4. Moderation of assessment will be done by the relevant ETQA at its discretion. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems:
|
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively:
|
UNIT STANDARD NOTES |
This unit standard has been replaced by unit standard 243952, which is "Plan staff training and development in own area of responsibility", Level 4, 6 credits.
Recommendations and exemplars for the design of: Learning / Curriculum: Performance systems: |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 14113 | National Certificate: Food and Beverage Services | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14111 | National Certificate: Professional Cookery | Level 4 | Level TBA: Pre-2009 was L4 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14123 | National Diploma: Accommodation Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14109 | National Diploma: Fast Food Services | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 14112 | National Diploma: Professional Cookery | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Core | 20414 | National Diploma: Service Management | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | CATHSSETA |
Elective | 49489 | Further Education and Training Certificate: Road Transport Management in the Public Sector | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | TETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | Phephani Learnerships cc |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |