SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain housekeeping supplies 
SAQA US ID UNIT STANDARD TITLE
7638  Maintain housekeeping supplies 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2009-11-03  2011-03-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-03-26   2015-03-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
377705  Maintain housekeeping supplies  Level 3  NQF Level 03  3   

PURPOSE OF THE UNIT STANDARD 
The learner must be able to maintain housekeeping supplies at the optimal level, within a safe and secure environment, and must understand how a shortage of supplies impacts negatively on providing the housekeeping service. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
'Provide a housekeeping service within designated area of work'. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowledge and understanding. 
OUTCOME NOTES 
1. Explain safety procedures to ensure a safe working environment when lifting heavy or bulky items.

2. State procedures for the correct handling and transporting of goods to storage areas.

3. State measures for securing receiving areas from unauthorised access.

4. Stress the importance of maintaining a safe working environment by ensuring receiving areas are clean and tidy at all times.

5. Stress the importance of maintaining optimum storage conditions.

6. Explain stock rotation procedures and benefits.

7. State organisational procedures for completing accurate records of items received, stored and issued.

8. Stress the importance of maintaining a constant stock of housekeeping items.

9. Stress the importance of immediately reporting signs of pest infestation. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit can be assessed in the workplace or a realistic work environment.
  • This unit could be assessed with the unit standard 'Provide a housekeeping service within designated area of work'. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of questioning, observation, testimony and product sample.
  • Questioning to cover storage areas and unauthorised access.
  • Observation supplemented by questioning to cover the handling and storage of housekeeping supplies.
  • Questioning to cover incidents.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Housekeeping supplies: machinery, cleaning equipment and cleaning agents, customer supplies, furnishings, fixtures and fittings.
  • Incidents: air-conditioner unit in a storage area has leaked; detergent has been spilt.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make decisions about practice and to act accordingly. 
    OUTCOME NOTES 
    10. Carry out all work per work schedule in an organised and efficient manner.

    11. Describe the decisions made and reasons for action taken in response to an unexpected situation. (Range of situations: delivery not received, delivery damaged while being transported to storeroom, accidents)

    12. Check that deliveries of housekeeping supplies are according to the purchase specification. (Range of housekeeping supplies: machinery, cleaning equipment, cleaning agents, customer supplies, furnishings, fixtures and fittings)

    13. Check that deliveries comply with order and delivery documentation. Report any quality or quantity discrepancies to line manager

    14. Complete delivery documentation accurately.

    15. Check that items remain undamaged during handling and transportation to storage areas.
    Use only safety approved methods for quickest transfer possible.

    16. Handle cleaning agents, machinery and equipment safely.

    17. Report low stock levels of housekeeping items to the appropriate person before minimum levels are reached. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed in the workplace or a realistic work environment.
  • This unit could be assessed with the unit standard 'Provide a housekeeping service within designated area of work'. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of questioning, observation, testimony and product sample.
  • Questioning to cover storage areas and unauthorised access.
  • Observation supplemented by questioning to cover the handling and storage of housekeeping supplies.
  • Questioning to cover incidents.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Housekeeping supplies: machinery, cleaning equipment and cleaning agents, customer supplies, furnishings, fixtures and fittings.
  • Incidents: air-conditioner unit in a storage area has leaked; detergent has been spilt.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt performance. 
    OUTCOME NOTES 
    18. Given a 5 star hotel or small country guesthouse, describe how performance would be adapted when handling and receiving supplies. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed in the workplace or a realistic work environment.
  • This unit could be assessed with the unit standard 'Provide a housekeeping service within designated area of work'. 
    		•

    ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit can be assessed by a combination of questioning, observation, testimony and product sample.
  • Questioning to cover storage areas and unauthorised access.
  • Observation supplemented by questioning to cover the handling and storage of housekeeping supplies.
  • Questioning to cover incidents.
  • Testimony from relevant persons. 
    		•
    ASSESSMENT CRITERION RANGE 
  • Housekeeping supplies: machinery, cleaning equipment and cleaning agents, customer supplies, furnishings, fixtures and fittings.
  • Incidents: air-conditioner unit in a storage area has leaked; detergent has been spilt.
     
    		•

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others (Specific Outcome 7,8,9,12,13,17) 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 377705, which is "Maintain housekeeping supplies", Level 3, 3 credits.

    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

    Recommendations and exemplars for the design of:

    Learning/Curriculum
  • The learner must be able to work according to work schedules and prepare themselves in the advent of unexpected situations.
  • The learner must be familiar and understand the operation of all housekeeping equipment.
  • The learner must be able to receive, check and complete the necessary delivery documentation.
  • The learner should be familiar with systems for the storing of different supplies.

    Performance systems
  • On going measurement of the learner's ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 2 months of being trained. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. SA COLLEGE FOR TOURISM 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.