SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Provide a housekeeping service within designated area of work

SAQA US ID	UNIT STANDARD TITLE
7636	Provide a housekeeping service within designated area of work
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 3	NQF Level 03	3
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-03-26	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-03-26		2015-03-26

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard is replaced by:

US ID	Unit Standard Title	Pre-2009 NQF Level	NQF Level	Credits	Replacement Status
377706	Provide a housekeeping service within designated area of work	Level 3	NQF Level 03	3

PURPOSE OF THE UNIT STANDARD

The learner must be able to provide a housekeeping service within a designated area of work, understanding the importance of security, hygiene, cleanliness and organisational standards in order to maintain guest comfort and satisfaction.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Explain the importance of inspecting completed work areas.

2. State measures for securing designated areas from unauthorised access.

3. Stress the importance of following work routines and sequences.

4. State organisational procedures for providing a housekeeping service within own area of responsibility.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation but it could also be assessed with the unit standard 'Maintain effective working relationships'.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit standard can be assessed by a combination of questioning, observation, testimony and product sample.

Observation supplemented by questioning to cover the daily checking of designated work areas.

Questioning to cover maintenance procedures of equipment.

Questioning to cover unexpected situations.

Testimony from relevant persons.

ASSESSMENT CRITERION RANGE

Areas: customer areas, storage areas.

Equipment: housekeeping trolleys, cleaning equipment, machinery.

Unexpected situations: unauthorised access into a storage area, staff not arriving for work as per work schedules, pest infestations in guest bedroom, unusual customer requests.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

5. Check daily room allocations and prioritise work accordingly.

6. Check that housekeeping trolleys, all machinery, cleaning equipment and cleaning agents are ready for use.

7. Follow work routines and sequences and explain the necessity of inspecting these areas after completion of work.

8. Secure designated areas from unauthorised access. (Range of areas: customer areas, storage areas)

9. Interact with customers in a polite and helpful manner at all times.

10. Communicate essential information required by the organisation promptly to the appropriate person. (Range of information: relevant health and safety regulations, control of hazardous substances, information relating to the security of people, property and restricted access)

11. Report unresolved faults or problems to line management promptly. (Range of faults/problems: machinery, cleaning equipment and cleaning agents, floors, floor coverings, furniture, fixtures and fittings, linen, pests)

12. Describe decisions made and reasons for action taken in response to unexpected situations.(Range of unexpected situations: unauthorised access into storage areas, staff not arriving as per work schedules, pest infestation in guest bedroom, unusual guest requests)

13. Carry out all work in an organised and efficient manner in order to meet schedules and organisational requirements.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation but it could also be assessed with the unit standard 'Maintain effective working relationships'.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit standard can be assessed by a combination of questioning, observation, testimony and product sample.

Observation supplemented by questioning to cover the daily checking of designated work areas.

Questioning to cover maintenance procedures of equipment.

Questioning to cover unexpected situations.

Testimony from relevant persons.

ASSESSMENT CRITERION RANGE

Areas: customer areas, storage areas.

Equipment: housekeeping trolleys, cleaning equipment, machinery.

Unexpected situations: unauthorised access into a storage area, staff not arriving for work as per work schedules, pest infestations in guest bedroom, unusual customer requests.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

14. Describe how performance would be adapted if placed in a 5 star hotel or a small country guesthouse.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit must be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation but it could also be assessed with the unit standard 'Maintain effective working relationships'.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit standard can be assessed by a combination of questioning, observation, testimony and product sample.

Observation supplemented by questioning to cover the daily checking of designated work areas.

Questioning to cover maintenance procedures of equipment.

Questioning to cover unexpected situations.

Testimony from relevant persons.

ASSESSMENT CRITERION RANGE

Areas: customer areas, storage areas.

Equipment: housekeeping trolleys, cleaning equipment, machinery.

Unexpected situations: unauthorised access into a storage area, staff not arriving for work as per work schedules, pest infestations in guest bedroom, unusual customer requests.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 3,10,11)

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively (Specific Outcome 3,4,9,10,11)

UNIT STANDARD NOTES

This unit standard has been replaced by unit standard 377706, which is "Provide a housekeeping service within designated area of work", Level 3, 3 credits.

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum

The learner must be able to check the work performance of staff, maintaining the standards of the organisation.

The learner must be familiar with the operation of all equipment and understand the importance of a maintenance program.

The learner must be able to communicate with customers, being prepared to answer difficult questions or deal with an irate customer.

The learner must understand the importance of dealing with customers' property.

The learner must be familiar with the organisational procedures within the housekeeping department and own area of responsibility.

Performance systems

Ongoing measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 3 months of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14110	National Certificate: Accommodation Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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