SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Control linen for external laundry

SAQA US ID	UNIT STANDARD TITLE
7635	Control linen for external laundry
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Hospitality, Tourism, Travel, Gaming and Leisure
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	1
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2009-11-03	2011-07-31	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2012-07-31		2015-07-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

The learner must be able to control linen for external laundry understanding the importance of hygiene, cleanliness and good control systems.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

None

UNIT STANDARD RANGE

Range statements are included with specific outcomes as necessary.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Demonstrated knowledge and understanding.

OUTCOME NOTES

1. Stress the importance of checking that the quantity of dirty linen agrees with the documentation before dispatching it to the laundry.

2. Explain the importance of checking clean linen for quantity stains and tears before packing it back in the laundry store.

3. Stress the importance of keeping the receiving area clean and tidy.

4. Explain the importance of keeping documentation and records legible and up to date.

5. Explain the importance of handling soiled linen separately.

6. Explain the importance of working in an efficient and organised manner.

7. State organisational procedures for handling linen being sent to an outside laundry.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit can be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation and product sample.

Observation supplemented by questioning to cover sorting of dirty linen.

Product sample completed documentation.

Observation supplemented by questioning to cover dispatch procedures, receiving and storage of clean linen.

Questioning to cover unexpected situations.

ASSESSMENT CRITERION RANGE

Linen: sheets/duvet covers, pillows/duvets, restaurant linen, net curtains/curtains, towels/bathmats, uniforms.

Incidents: late delivery of linen from external laundry service, torn sheets or pillow cases, unauthorised access into a storage area.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 2

Demonstrated ability to make decisions about practice and to act accordingly.

OUTCOME NOTES

8. Collect dirty linen at agreed times, check for quantity and reconcile with documentation. (Range of linen: sheets, duvet covers, blankets/under blankets, bedspreads, pillow cases, waterproof sheets, mattress covers, pillows, duvets, restaurant linen, net curtains/curtains, towels, bathmats, uniforms)

9. Sort and record quantity of dirty linen.

10. Identify and handle soiled or contaminated linen hygienically.

11. Tag, bag and dispatch dirty linen to off premise laundry service.

12. Check clean linen for quantity, stains and quality and reconcile with documentation.

13. Quality control is maintained and the importance of doing this is described.

14. Pack clean linen in storeroom in allocated areas as soon as quality check is complete.

15. Keep receiving and store areas clean, tidy and secure.

16. Keep relevant documentation legible and up to date.

17. Describe the decisions made and reasons for action taken in response to unexpected situations. (Range of unexpected situations: torn/stained sheets or pillow cases, unauthorised access into a storage area, injury/accidents, insufficient equipment/materials, late delivery of linen)

18. Carry out all work per work schedules in an efficient manner.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit can be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation and product sample.

Observation supplemented by questioning to cover sorting of dirty linen.

Product sample completed documentation.

Observation supplemented by questioning to cover dispatch procedures, receiving and storage of clean linen.

Questioning to cover unexpected situations.

ASSESSMENT CRITERION RANGE

Linen: sheets/duvet covers, pillows/duvets, restaurant linen, net curtains/curtains, towels/bathmats, uniforms.

Incidents: late delivery of linen from external laundry service, torn sheets or pillow cases, unauthorised access into a storage area.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

SPECIFIC OUTCOME 3

Demonstrated ability to learn from our actions and to adapt performance.

OUTCOME NOTES

19. Make suggestions for improving the control of linen for external collection.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.

ASSESSMENT CRITERION NOTES

This unit can be assessed in the workplace or a realistic work environment.

This unit can be assessed in isolation.

ASSESSMENT CRITERION 2

2. Evaluate the learner's ability to meet the outcomes consistently.

ASSESSMENT CRITERION NOTES

This unit can be assessed by a combination of questioning, observation and product sample.

Observation supplemented by questioning to cover sorting of dirty linen.

Product sample completed documentation.

Observation supplemented by questioning to cover dispatch procedures, receiving and storage of clean linen.

Questioning to cover unexpected situations.

ASSESSMENT CRITERION RANGE

Linen: sheets/duvet covers, pillows/duvets, restaurant linen, net curtains/curtains, towels/bathmats, uniforms.

Incidents: late delivery of linen from external laundry service, torn sheets or pillow cases, unauthorised access into a storage area.

ASSESSMENT CRITERION 3

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

ASSESSMENT CRITERION 4

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

ASSESSMENT CRITERION 5

5. Counsel the learner on future assessments, necessary learning and further qualifications.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others (Specific Outcome 8,13)

UNIT STANDARD NOTES

Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/curriculum

This unit deals with the skills and knowledge required to control linen for external laundry in an accommodation establishment.

Learning should include practical experience working in the laundry over a period of time.

The learner must be able to collect, sort, check against documentation, tag, bag, invoice, dispatch and receive laundry.

The learner must know and understand why the receiving and store areas should be kept clean.

The learner must know how to complete all documentation and keep records up to date.

The learner must be familiar with all organisational procedures relating to providing an off premise laundry service, including what to do in an unexpected situation.

Potential exercise: Learner could practice keeping updated accurate records. The learner must be able to do this within accepted timeframes so that tears, stains and discrepancies can be reported to the laundry service provider and problems rectified.

Performance systems

On going measurement of the learner's ability to meet this standard is recommended.

A new employee should be able to achieve this unit within 1 month of being trained.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	14110	National Certificate: Accommodation Services	Level 2	NQF Level 02	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Elective	14123	National Diploma: Accommodation Services	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE