SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Process rejected and missing banking-related items 
SAQA US ID UNIT STANDARD TITLE
7127  Process rejected and missing banking-related items 
ORIGINATOR
SGB Financial Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2004-08-11  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-08-11   2008-08-11  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114757  Process rejected and missing banking-related items  Level 3  NQF Level 03  2   

PURPOSE OF THE UNIT STANDARD 
Persons credited with this unit standard will be able to receive and sort rejected and missing items as per the reports received and handle queries 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Open 

UNIT STANDARD RANGE 
Local clearances, codeline clearing rejections of own cheques, unpaid cheques, unpaid ACB debit order documents, carrier envelopes, MICR and non-MICR items. 

UNIT STANDARD OUTCOME HEADER 
Receive and sort rejected and missing items 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Receive and sort rejected and missing items. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. ACB and the prime run reports and processed items are received and sorted in the manner required by the bank. 

ASSESSMENT CRITERION 2 
2. The appropriate reports and intercession cheques are actioned as required by the bank. 

ASSESSMENT CRITERION 3 
3. Items are forwarded to the appropriate parties as required by the bank. 
ASSESSMENT CRITERION RANGE 
Including but not limited to own bank, own branches, agent banks
 

ASSESSMENT CRITERION 4 
4. Incidents are raised as per the bank's procedures. 

SPECIFIC OUTCOME 2 
Attend to queries. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The nature of the query received is identified according to the bank's procedures. 

ASSESSMENT CRITERION 2 
2. The query is attended to as required by the nature of the query and the bank's procedures. 

ASSESSMENT CRITERION 3 
3. All queries are handled timeously and in a manner that promotes customer service. 

ASSESSMENT CRITERION 4 
4. Administrative tasks relating to the query are completed according to the bank's procedures. 
ASSESSMENT CRITERION RANGE 
Including but not liimited to report, notify, record details of query.
 

ASSESSMENT CRITERION 5 
5. Unresolved queries are escalated to the appropriate authority as required by the bank's policy. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • an understanding of all relevant banking policies and procedures.
  • an understanding of the workflow.
  • operating and computer systems knowledge sufficient to locate the necessary information and complete the task.
  • an understanding of operational risk.
  • knowledge of ACB procedures
  • relevant security precautions. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    To organise and manage oneself and one's activities responsibly and effectively when incidents are raised as per the bank's procedures. 

    UNIT STANDARD CCFO COLLECTING 
    To collect, organise and critically evaluate information when ACB and the prime run reports and processed items are received and sorted in the manner required by the bank. 

    UNIT STANDARD CCFO COMMUNICATING 
    To communicate effectively using visual, mathematical and language skills in the modes of oral and written presentations when all queries are handled timeously and in a manner that promotes customer service. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 114757, which is "Process rejected and missing banking-related items", 2 credits, NQF Level 3 , as from 11 August 2004.

    Legal Requirements:

    All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task.


    Terminology:

    ACB - Automated Clearing Bureau Magnetic Tape Service
    MICR - Magnetic Ink Character Recognition 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Compuscan Academy 
    2. Fachs Business Consulting and Training 
    3. Octomate Education Pty Ltd 
    4. SIGNA ACADEMY (PTY) LTD 
    5. Standard Bank Personal and Business Banking 
    6. Trainers Without Borders 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.