SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Process exceptions on value and data exception reports within the banking environment 
SAQA US ID UNIT STANDARD TITLE
7113  Process exceptions on value and data exception reports within the banking environment 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Persons credited with this unit standard will be able to establish the action
required to resolve exceptions and deal with them. Competence in at least two exception types must be shown. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Open 

UNIT STANDARD RANGE 
Including but not limited to mark up entry outstanding, reversal entry posted to account, new account opened, existing account closed. 

UNIT STANDARD OUTCOME HEADER 
Establish the action required to resolve exception 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Establish the action required to resolve exceptions. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. The exception comments that appear on the report are identified and interpreted according to the bank's requirements. 

ASSESSMENT CRITERION 2 
2. Each exception is investigated and recorded according to the bank's guidelines. 

ASSESSMENT CRITERION 3 
3. Vouchers or data forms are obtained as indicated by the type of exception and the bank's requirements. 

ASSESSMENT CRITERION 4 
4. The action to deal with each exception is identified as required by the bank. 

SPECIFIC OUTCOME 2 
Action the exceptions appearing on the report. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Ensure that the actions necessary for resolving the exceptions are taken as required by the bank. 

ASSESSMENT CRITERION 2 
2. Details of the actions undertaken are indicated as required by the bank's procedures. 

ASSESSMENT CRITERION 3 
3. As evidence of action, each comment is initialled in the manner required by the bank. 

ASSESSMENT CRITERION 4 
4. The report is balanced as required by the bank's procedure. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • an understanding of all relevant banking policies and procedures.
  • an understanding of the workflow.
  • operating and computer systems knowledge sufficient to locate
  • the necessary information and complete the task.
  • an understanding of operational risk.
  • relevant security precautions. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    To identify and solve problems in which responses display that responsible decisions using
    critical and creative thinking have been made when each exception is investigated and recorded according to the bank's guidelines. 

    UNIT STANDARD CCFO WORKING 
    To work effectively with others as a member of a team, group, organisation and community when ensuring that the actions necessary for resolving the exceptions are taken as required by the bank. 

    UNIT STANDARD CCFO ORGANISING 
    To organise and manage oneself and one's activities responsibly and effectively when the action to deal with each exception is identified as required by the bank. 

    UNIT STANDARD CCFO COLLECTING 
    To collect, organise and critically evaluate information when the exception comments that appear on the report are identified and interpreted according to the bank's requirements. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Legal Requirements:

    All procedures must meet recognised codes of practice as well as obligations required under current legislation within South Africa and within the normal parameters of the defined job/task. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Absa Learning & Development 
    2. Fachs Business Consulting and Training 
    3. Octomate Education Pty Ltd 
    4. SIGNA ACADEMY (PTY) LTD 
    5. Standard Bank Personal and Business Banking 
    6. Trainers Without Borders 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.