SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Sustain effective inter-personal relationships 
SAQA US ID UNIT STANDARD TITLE
262461  Sustain effective inter-personal relationships 
ORIGINATOR
SGB Sport 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 02 - Culture and Arts Sport 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to explain the roles and responsibilities of individuals including communicating and networking with all the roleplayers involved in thoroughbred horseracing. Learners will also be able to identify and explain the personal traits which may have an impact on inter-personal relationships. Learners will also be able to identify and deal with potential and actual conflict situations and where necessary, refer these to the appropriate persons so that it may be minimised.

The qualifying learner is capable of:
  • Maintaining effective working relationships with colleagues and stakeholders.
  • Co-operating with colleagues and stakeholders during all phases of contact.
  • Identifying and minimising personal conflict in the workplace. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in:
  • Communication at NQF Level 3 or equivalent.
  • Mathematical Literacy at NQF Level 3 or equivalent. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain effective working relationships with colleagues and stakeholders. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The individual's roles and responsibilities are clarified in terms of work situation. 

    ASSESSMENT CRITERION 2 
    The working relationship is clarified in terms of titles, functions, responsibilities and accountabilities of colleagues and stakeholders. 

    ASSESSMENT CRITERION 3 
    Avenues for communication with roleplayers are explored to the mutual benefit of all people involved. 

    ASSESSMENT CRITERION 4 
    Networking opportunities are identified with all roleplayers. 

    ASSESSMENT CRITERION 5 
    Communication and interaction with colleagues and stakeholders invites productive working relationships. 

    SPECIFIC OUTCOME 2 
    Co-operate with colleagues and stakeholders during all phases of contact. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Scope of personal discretion is established in terms of job requirements. 

    ASSESSMENT CRITERION 2 
    Personal traits which may interfere with effective working relationships are identified in terms of remedial action to be undertaken. 

    ASSESSMENT CRITERION 3 
    Work is planned and carried out in a manner which promotes effective working relationships with others. 

    ASSESSMENT CRITERION 4 
    People are treated in a manner which acknowledges their role in, and respects their contribution to the work situation. 

    ASSESSMENT CRITERION 5 
    Situations detrimental to effective relationships are identified with a view to eliminating them. 

    ASSESSMENT CRITERION 6 
    Remedial action to eliminate negative behaviours is initiated in order to improve the working relationship. 

    SPECIFIC OUTCOME 3 
    Identify and minimise personal conflict in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Potential and actual conflict situations are identified and action taken to deal with them. 

    ASSESSMENT CRITERION 2 
    Conflict situations are referred to appropriate people according to organisational policy and procedure. 

    ASSESSMENT CRITERION 3 
    Colleagues and stakeholders are informed of expected and required behaviours. 

    ASSESSMENT CRITERION 4 
    Colleagues and stakeholders are consulted with on matters that affect them. 

    ASSESSMENT CRITERION 5 
    Colleagues and stakeholders are informed of changes to policy and workplace operations that may affect them. 

    ASSESSMENT CRITERION 6 
    Opportunities to discuss matters are provided regularly in accordance with organisational policy and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Interpersonal relationship skills and techniques.
  • Effective group techniques.
  • Verbal and non-verbal communication skills.
  • Techniques for handling conflict. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which have a negative impact on inter-personal relationships in the workplace and in conflict situations. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in contributing to the building and maintaining of effective inter-personal relationships. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the ability to sustain effective personal relationships in and around the workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with colleagues and stakeholders in order to build and maintain productive inter-personal relationships. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems where poor inter-personal relationships have a negative impact on colleagues, superiors, stakeholders and self. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts in the process of sustaining inter-personal relationships. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  65669   Further Education and Training Certificate: Thoroughbred Horse Racing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.