All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Apply theft, fraud and safety controls in a Wholesale and Retail outlet |
SAQA US ID | UNIT STANDARD TITLE | |||
258161 | Apply theft, fraud and safety controls in a Wholesale and Retail outlet | |||
ORIGINATOR | ||||
SGB Retail and Wholesale | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 11 - Services | Wholesale and Retail | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 3 | NQF Level 03 | 8 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard replaces: |
US ID | Unit Standard Title | Pre-2009 NQF Level | NQF Level | Credits | Replacement Status |
243807 | Maintain a safe and secure environment in a retail business | Level 3 | NQF Level 03 | 8 |
PURPOSE OF THE UNIT STANDARD |
This unit standard is intended for people who work in the wholesale and retail industry who need to maintain a safe and secure environment in the workplace.
Persons credited with this unit standard will be prepared to respond to an emergency situation and incidents should they arise in the outlet. They will also be able to maintain customer safety and will have the ability to address suspicious behaviour within the work environment. Qualifying learners will be capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that a learner will be competent in:
|
UNIT STANDARD RANGE |
N/A |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Explain how to maintain a safe and secure work area. |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The importance of maintaining a safe working environment for staff and customers is explained in relation to the effect of unsafe conditions on the outlet. |
ASSESSMENT CRITERION 2 |
The types of required safety equipment are identified as per company policy. |
ASSESSMENT CRITERION 3 |
The locations of safety equipment and emergency exits are identified in the outlet. |
ASSESSMENT CRITERION 4 |
Safety procedures in the work environment are described with examples from own area of activity. |
ASSESSMENT CRITERION 5 |
The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security of the business. |
SPECIFIC OUTCOME 2 |
Respond to emergency situations. |
OUTCOME RANGE |
Emergency situations include, but is not limited to:
|
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
Possible emergency situations are described in terms of the impact they could have on the outlet. |
ASSESSMENT CRITERION RANGE |
Impacts on the outlet include, but is not limited to:
|
ASSESSMENT CRITERION 2 |
The emergency and safety telephone numbers are located and the use thereof explained according to organisational policy and procedures. |
ASSESSMENT CRITERION 3 |
Responses to emergency situations are explained according to organisational procedures. |
ASSESSMENT CRITERION 4 |
Response to emergency situations is demonstrated according to organisational procedures. |
ASSESSMENT CRITERION RANGE |
Demonstration approaches include, but is not limited to:
|
SPECIFIC OUTCOME 3 |
Explain how to deal with theft and fraud in a wholesale and retail outlet. |
OUTCOME RANGE |
Theft includes, but is not limited to:
|
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
The behaviour that could indicate the intention to steal is described as it applies to the outlet. |
ASSESSMENT CRITERION 2 |
Procedures to follow in the event of identifying suspicious behaviour/persons are explained as they apply to the outlet. |
ASSESSMENT CRITERION 3 |
Procedures in the event of observing a theft are explained in terms of legal and organisational requirements. |
ASSESSMENT CRITERION 4 |
The consequences of not following legal and organisational requirements in the event of suspecting theft is explained in terms of the impact on all role players. |
ASSESSMENT CRITERION RANGE |
Role players includes but is not limited to:
|
ASSESSMENT CRITERION 5 |
The ways that fraud could take place are explained as they apply to own area of activity. |
ASSESSMENT CRITERION 6 |
The methods for reducing fraud are explained as they apply to own area of activity. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
UNIT STANDARD DEVELOPMENTAL OUTCOME |
N/A |
UNIT STANDARD LINKAGES |
N/A |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems associated with responding to an emergency situation responsibility by employing responsible decision-making and creative thinking. |
UNIT STANDARD CCFO WORKING |
Work effectively with others as a member of a team, group or role-players in dealing with internal and external theft in a W&R outlet. |
UNIT STANDARD CCFO ORGANISING |
Organise and manage oneself and one's activities responsibly and effectively in discharging ones duties and responsibilities within the W&R business. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with all role-players to achieve customer satisfaction in a W&R business. |
UNIT STANDARD CCFO DEMONSTRATING |
Demonstrate an understanding of the world, as a set of related systems by recognising that problem solving in maintaining a safe and secure workplace in a W&R business exists in a variety of related contexts. |
UNIT STANDARD ASSESSOR CRITERIA |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
UNIT STANDARD NOTES |
This unit standard replaces unit standard 243807, "Maintain a safe and secure environment in a retail business", Level 3, 8 credits. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 63409 | National Certificate: Wholesale and Retail Operations | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | W&RSETA |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | Gemini Training And Development Pty Ltd |
2. | Visual Excellence Trading 508 (Pty) Ltd |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |