SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Offer a credit facility 
SAQA US ID UNIT STANDARD TITLE
258159  Offer a credit facility 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114919  Offer a credit facility  Level 2  NQF Level 02  8   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who primarily have contact with customers who apply for store credit. They have knowledge of the various credit options offered by the organisation and can explain these to the customer/applicant.

Qualifying learners will be capable of:
  • Explaining credit.
  • Offering credit options.
  • Assisting the customer when completing the credit application form.
  • Explaining the customer's responsibility in managing their credit. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain credit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The advantages and disadvantages of credit over other payment options are understood according to the options available at the business unit. 

    ASSESSMENT CRITERION 2 
    Organisational credit options for account holders are explained to the customer in terms of the benefits to them. 
    ASSESSMENT CRITERION RANGE 
    Benefits for account holders includes, but is not limited to:
  • Club membership, mailings, insurance, medical insurance, maintenance contracts and lost card protection.
     
    		•

    ASSESSMENT CRITERION 3 
    The advantages and disadvantages to the organisation of having customers on account are explained in financial terms. 

    ASSESSMENT CRITERION 4 
    Customer queries regarding credit as an option are addressed or directed to the appropriate business unit or personnel in terms of the organisation's policies and procedures. 

    SPECIFIC OUTCOME 2 
    Offer credit options. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The different credit options are explained to the customer following organisation specific guidelines. 

    ASSESSMENT CRITERION 2 
    Legal implications and the Terms and Conditions applicable to the various credit options are explained as required by the organisation. 

    ASSESSMENT CRITERION 3 
    The credit application process and turn around time for the opening of accounts are explained to the customer according to organisational procedures. 

    ASSESSMENT CRITERION 4 
    The organisation's security measures over the account is explained to the customer in terms of credit accounts procedures. 

    SPECIFIC OUTCOME 3 
    Assist the customer when completing the credit application form. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The credit application is completed according to the organisation's policies and procedures. 

    ASSESSMENT CRITERION 2 
    Relevant supporting documents are obtained as required by the organisation. 

    ASSESSMENT CRITERION 3 
    The completed credit application is forwarded for verification and/or processing as required by the organisation. 

    SPECIFIC OUTCOME 4 
    Explain the customer's responsibility in managing their credit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Requirements for the payments of full installments is explained to the customer in terms of its impact on the customer. 

    ASSESSMENT CRITERION 2 
    The importance of notifying changes to personal details to the organisation is explained to the customer in terms of its impact on the customer. 

    ASSESSMENT CRITERION 3 
    The manner in which the customer should conduct the account is explained in terms of legal, security and organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Items to be managed may include, but are not limited to:
  • Lost/stolen cards, monthly statements, payment requirements, receipts and who may buy on the account.
     
    		•

    ASSESSMENT CRITERION 4 
    The consequences of not being able to meet payment obligations are explained in terms of legal requirements and organisational policies. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this unit standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant Education and Training Quality Assurance (ETQA) body.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in the specific outcomes of the unit standard as well as the integrated competence described in the purpose of the unit standard. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Legal requirements as they apply to the organisation's credit options.
  • Organisational specific credit membership benefits.
  • Document completion and verification process.
  • Credit application process and turn around times.
  • The advantages of the credit option to both the customer and the organisation.
  • The organisation's security measures over credit accounts.
  • The organisation specific requirements in respect of supporting documents when applying for credit. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with offering a credit facility by employing responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group or role-players in promoting and offering a credit facility. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in discharging ones duties and responsibilities within the W&R business. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with all role-players to achieve customer satisfaction in a W&R business. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world, as a set of related systems by recognising that problem solving in offering a credit facility exists in a variety of related contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 114919, "Offer a credit facility", Level 2, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.