SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide security response services 
SAQA US ID UNIT STANDARD TITLE
257257  Provide security response services 
ORIGINATOR
SGB Security 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner achieving this unit standard is able to respond, under all conditions, in a tactical manner, to the provision of security response services to clients and others while observing legal prescripts and organisational procedures. Typical security response services will be the show of force in a designated area, reaction to a triggered alarm and performing auxiliary services such as escorting a client into their premises.

The qualifying learner will be able to:
  • Prepare for response duties.
  • Explain the factors that contribute towards service delivery.
  • Maintain a visible presence in designated area.
  • Respond to a variety of security related signals.
  • Perform auxiliary response services. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 3. 
    		•

    UNIT STANDARD RANGE 
    This unit standard applies to persons competently reacting, under all conditions and in a tactical manner to emergency signals and incidents. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare for response duties. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Equipment for response duties is prepared in terms of its availability, the service to be delivered and service circumstances. 
    ASSESSMENT CRITERION RANGE 
    Service circumstances may include but is not limited to weather conditions, time of day, specific instructions, previous tendencies and seasonal requirements.
     

    ASSESSMENT CRITERION 2 
    An explanation is given of the safety requirements that must be met with regard to client and organisational needs. 

    ASSESSMENT CRITERION 3 
    An explanation is given of the importance of customer and asset protection with regard to client needs and organisational requirements. 

    ASSESSMENT CRITERION 4 
    Knowledge of the designated and backup areas is obtained through a self orientation of the area. 
    ASSESSMENT CRITERION RANGE 
    Orientation of the area could be achieved by means of map reading, electronic devices and physical area patrols.
     

    SPECIFIC OUTCOME 2 
    Explain the factors that contribute towards service delivery. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An explanation is given of the practices that contribute towards response officer alertness and awareness. 

    ASSESSMENT CRITERION 2 
    An explanation is given of observation techniques in order to maintain vigilance. 

    ASSESSMENT CRITERION 3 
    An explanation is given of the role of the responder in promoting the organisational image in the context of achieving client growth. 

    SPECIFIC OUTCOME 3 
    Maintain a visible presence in designated area. 
    OUTCOME RANGE 
    Designated area must include but is not limited to commercial premises, industrial premises, public environmental and domestic sites. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Places and areas are identified that are prohibited from being entered while on duty. 

    ASSESSMENT CRITERION 2 
    Consistently high risk areas and hot spots are identified in order to make provision for the increased probability of risk and crime. 
    ASSESSMENT CRITERION RANGE 
    Consistently high risk areas include areas where special arrangements need to be made outside of the norm to ensure the safety of clients and employees.
     

    ASSESSMENT CRITERION 3 
    An explanation is given of the main principles that must be applied when identifying a stand-off point. 

    ASSESSMENT CRITERION 4 
    An explanation is given of the requirements that must be met when taking breaks. 
    ASSESSMENT CRITERION RANGE 
    Breaks may include but are not limited to using ablution facilities, refuelling, purchasing of refreshments and refresher breaks.
     

    ASSESSMENT CRITERION 5 
    Suspicious persons that may pose a threat are identified in terms of their behaviour, appearance and circumstances. 

    ASSESSMENT CRITERION 6 
    Techniques of dealing with being accosted are demonstrated. 

    ASSESSMENT CRITERION 7 
    An explanation is given of the incidents that justify the leaving of a designated area and the procedure to be followed when doing so. 

    SPECIFIC OUTCOME 4 
    Respond to a variety of security related signals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A threat assessment is conducted on route and at the arrival of the source of the signal for a range of eventualities. 
    ASSESSMENT CRITERION RANGE 
  • Threat assessment must include but is not limited to behaviour of individuals on or in the vicinity of the source, telltale suspicious indicators, the nature of the client premises, the signal type, special instructions and extra ordinary circumstances.
  • Eventualities include but are not limited to the armed robbery, house break, assault, hijacking, a hostage situation, fire and medical situations.
     
    		•

    ASSESSMENT CRITERION 2 
    The source of the signal is approach tactically by vehicle or on foot. 
    ASSESSMENT CRITERION RANGE 
    Tactical approach includes but is not limited to the use of voice control, body language, observation, awareness and alertness.
     

    ASSESSMENT CRITERION 3 
    Neutralising actions are initiated according to the type of eventuality. 

    ASSESSMENT CRITERION 4 
    The crime scene is preserved in order to contribute towards the integrity of the evidence. 

    ASSESSMENT CRITERION 5 
    An explanation is given of the actions that must be applied when confronted by a violent animal. 

    SPECIFIC OUTCOME 5 
    Perform auxiliary response services. 
    OUTCOME RANGE 
    Auxiliary services include but are not limited to client/public escorts, client rendezvous services, holiday checks and courtesy calls. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The procedures for providing auxiliary services are followed in terms of organisational specific standard operating procedures. 

    ASSESSMENT CRITERION 2 
    An explanation is given of the procedure to be followed in the event of an incident resulting in a breach of security. 
    ASSESSMENT CRITERION RANGE 
    The procedure may include but is not limited to reporting the need for a static security officer, trauma counselling, replacing broken windows or doors and a locksmith.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles of client relations.
  • Search and seizure procedures.
  • Proactive and reactive crime prevention measures.
  • Threat/risk assessment concepts. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Preparing for response duties.
  • Responding to a variety of signals.
  • Performing auxiliary response services. 
    		•

    UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • The response to a variety of signals.
  • The performing auxiliary response services. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Preparing for response duties.
  • Performing auxiliary response services. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and explain:
  • The responding to a variety of signals. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Responding to a variety of signals.
  • Performing auxiliary response services. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Special instructions to learning assumed:

    Persons accredited in this unit standard who are required to lawfully carry and use firearms must have the following additional learning in place:
  • Understand the relevant legislation required for the lawful possession and use of relevant firearms.
  • Handle relevant firearm safely.
  • Operate, use and maintain relevant firearm.
  • Shoot relevant firearm competently.
  • Use of firearms in law enforcement tactical response related incidents.
  • Competently drive a vehicle according to the k53 standards. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. FIDELITY SECURITY CORPORATE SERVICES SCOTTBURGH 
    2. Fidelity Security Services 
    3. FIDELITY SECURITY SERVICES PRETORIA 
    4. NU LAW FIREARMS COMPLIANCE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.