SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Demonstrate an understanding and apply the framework and overall mechanics of government in public sector policy

SAQA US ID	UNIT STANDARD TITLE
242880	Demonstrate an understanding and apply the framework and overall mechanics of government in public sector policy
ORIGINATOR
SGB Public Administration and Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Public Administration
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	6
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for public sector officials involved with the service delivery activities in order to render services to the communities, stakeholders and other related role players that interact with the public sector.

The qualifying learner is capable of:

Identifying how different public sector structures operate as a unit and how the interact with one another.

Demonstrating an understanding of the service delivery policy framework of government and relating this to own work context.

Demonstrating an understanding of how public sector policies and procedures impact on overall customer service.

Identifying and complying with operational policies and procedures that apply to the public sector.

Identifying the typical quality management system that applies within the public sector and integrating these quality management principles into own work context.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

All learners accessing this qualification must have competences in:

Communication NQF Level 3

Mathematical Literacy NQF Level 3

Computer Literacy NQF Level 3

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify the mode of operation of different public sector structures.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The constitution is understood and described as creating interrelated branches of government and departments within government to give effect to the goals and purposes of government.

ASSESSMENT CRITERION 2

Public law legislation is understood and described as imposing obligations and duties on the branches of government that describe the services (or service outcomes) required of the department or branch of government.

ASSESSMENT CRITERION 3

Legislation is understood and described as creating an administrative duty and service obligation (or service outcomes) on the department(s) to which legislation is assigned.

ASSESSMENT CRITERION RANGE

Legislation includes, but is not limited to, parliamentary, provincial and municipal acts and policy directives.

ASSESSMENT CRITERION 4

Public policy is understood and described as methods, lists, principles, rules, regulation and processes created to ensure that the branches of government and public service departments are integrated to achieve the service objectives and levels desired by the government in power in meeting the needs of public customers.

ASSESSMENT CRITERION 5

The beneficial and hazardous consequences of integration and failure to integrate are described with regard to a public service are described and understood.

SPECIFIC OUTCOME 2

Demonstrate an understanding of the service delivery policy framework of government and relate this to own work context.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The possible elements, functions, categories and levels within a public service delivery policy framework are understood and described.

ASSESSMENT CRITERION 2

The service delivery policy framework of own government is identified, understood and described in the context of own public service branch or department.

ASSESSMENT CRITERION 3

The service delivery policy framework is concretized for and applied to own workplace functions.

ASSESSMENT CRITERION RANGE

Workplace functions include, but are not limited to roles, obligations and processes.

ASSESSMENT CRITERION 4

The beneficial and hazardous consequences of compliance and non-compliance with policy frameworks are described with regard to service delivery and own work context.

SPECIFIC OUTCOME 3

Demonstrate an understanding of how public sector policies and procedures impact on overall customer service.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Public service policies and procedures are described as frameworks of goals, the process required to achieve the goals and principles of conduct (including resources) necessary to achieve the public service outcomes.

ASSESSMENT CRITERION 2

The complex of categories of goals or outcomes sought to be achieved by public sector policies are understood and explained.

ASSESSMENT CRITERION RANGE

Goals or outcomes include, but are not limited to, customer service, process goals such as governance, accountability, responsibility, repeatability, transparency and efficacy.

ASSESSMENT CRITERION 3

The customer service impact of policies and procedures are examined and explained in the context of policy and procedure goals.

ASSESSMENT CRITERION 4

The value of policy and procedure impact assessment to balancing governance goals, service delivery, and customer satisfaction goals is understood and supported.

ASSESSMENT CRITERION 5

The effect of public sector policy as applied to own work and department context is examined and explained in relation to customer service.

SPECIFIC OUTCOME 4

Identifying the typical quality management system that applies within the public sector and integrating these quality management principles into own work context.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The concept of 'quality' is explained and understood in the context of service delivery risk and customer public service.

ASSESSMENT CRITERION 2

The structure, purpose and functions of management systems are described and understood.

ASSESSMENT CRITERION 3

The necessity and purpose of quality goals and standards are explained and understood.

ASSESSMENT CRITERION 4

The processes and procedures necessary to implement and monitor quality are understood and explained.

ASSESSMENT CRITERION 5

The integration of quality processes and procedures into own work management systems is understood and demonstrated.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.

Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.

Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.

Moderation of assessment will be conducted by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The learner must demonstrate an understanding of:

Public sector policies and procedures

Office administrative procedures

The Public Services Act

The Municipal Systems Act and the Municipal Structures Act

The Promotion of Administrative Justice Act

The Promotion of Access the Information Act

The Batho-Pele White Paper on Transforming Public Sector Service Delivery

Public Finance Management Act

Information flows within the organisation

Interpersonal skills and conflict management

Basic principles of quality management

Basic principles of operational management

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems using critical and creative thinking processes to integrate government policy in own work context.

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team, group, organisation or community to ensure that public sector operational and quality policies and procedures are effectively applied to fulfil the overall objectives of the public sector.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively in order to ensure that operations and quality management controls are implemented proactively within own work context.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate how public sector operational and quality management policies and procedures apply to own job function.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to interact with relevant structures and roleplayers within public sector context.

UNIT STANDARD CCFO SCIENCE

Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool to manage and integrate quality and operational policies and procedures within own work context.

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding of the world as a set of interrelated systems by recognising that public sector operational and quality contexts within the public sector do not exist in isolation and that a variety of internal and external factors can impact on the efficacy thereof.

UNIT STANDARD CCFO CONTRIBUTING

Participate as responsible citizens in the life of local, national and global communities by ensuring that public sector operations within own work context are effectively executed.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	57824	Further Education and Training Certificate: Public Administration	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Core	57805	National Certificate: Public Sector Employment and Skills Development Practices	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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