SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Receiving and Consulting with Hairdressing Clients 
SAQA US ID UNIT STANDARD TITLE
11855  Receiving and Consulting with Hairdressing Clients 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  7 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2001-06-13  2004-06-13  SAQA 0936/01 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-06-13   2008-06-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Qualifying learners credited with this unit standard are able to receive, advise and consult with clients and analyzing and evaluate scalp and hair condition. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Literacy, numeracy, communication and language skills equal to a NQF Level 1 Certificate.

Unit Standard 3PCH - Sanitation and Sterilisation for Hairdressing. 

UNIT STANDARD RANGE 
The typical scope and context of this unit standard is the hairdressing salon/working environment. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Receive new, regular, expected and unexpected clients in the salon or telephonically 
OUTCOME NOTES 
Receive new, regular, expected and unexpected clients in the salon or telephonically, establish a relaxed relationship with them, care for all the clients' needs, receive enquiries around appointments and salon services and deal with them according to salon procedures. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. A professional appearance is projected at all times. 

ASSESSMENT CRITERION 2 
2. New, regular, expected and unexpected clients are acknowledged and greeted in a polite and friendly manner. 

ASSESSMENT CRITERION 3 
3. The hairdresser introduces her/himself to the client, and if on the phone, name of the salon is stated. 

ASSESSMENT CRITERION 4 
4. The identity of the client or caller is ascertained. 

ASSESSMENT CRITERION 5 
5. The client's requirements are verified. 

ASSESSMENT CRITERION 6 
6. The client is assisted to remove superfluous clothing and jewellery and parcels and packages are safely stored away. 

ASSESSMENT CRITERION 7 
7. Client is seated and made comfortable. 

ASSESSMENT CRITERION 8 
8. Reading material and refreshments are provided according to salon procedures. 

ASSESSMENT CRITERION 9 
9. If information is sought, the client's requests are responded to. 

ASSESSMENT CRITERION 10 
10. Information received is recorded. 

ASSESSMENT CRITERION 11 
11. Recorded information is crosschecked with client or telephonic caller. 

ASSESSMENT CRITERION 12 
12. Estimated time required for each service is conveyed to the client. 

ASSESSMENT CRITERION 13 
13. Information is passed on to the appropriate person if necessary. 

ASSESSMENT CRITERION 14 
14. The correct procedure for completing the appointment book is demonstrated. 

SPECIFIC OUTCOME 2 
Consult with the client in a professional manner and analyse and evaluate the hair and scalp 
OUTCOME NOTES 
Consult with the client in a professional manner and analyse and evaluate the hair and scalp to determine the appropriate procedure for the specified service. The context of this specific outcome includes all types and conditions of hair including virgin, chemically treated and physically damaged hair. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Client consultation is conducted in a professional manner (see integrated assessment). 

ASSESSMENT CRITERION 2 
2. The hair and scalp are examined physically and visually. 

ASSESSMENT CRITERION 3 
3. The root area is examined and the direction of growth is determined. 

ASSESSMENT CRITERION 4 
4. The porosity of the hair is tested and determined. 

ASSESSMENT CRITERION 5 
5. The elasticity of the hair is tested and determined. 

ASSESSMENT CRITERION 6 
6. The texture of the hair is determined. 

ASSESSMENT CRITERION 7 
7. The condition of the scalp is determined. 

ASSESSMENT CRITERION 8 
8. The hair is examined for prior chemical processes. 

ASSESSMENT CRITERION 9 
9. Any questions the client has regarding his/her hair is answered. 

ASSESSMENT CRITERION 10 
10. All findings are recorded on a client record card and in this instance include personal detail, life style, home-care, previous chemical services, hair analysis, daily maintenance procedures, preclusion from certain chemical treatments where applicable. 


UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Describing, discussing, explaining and identifying in regard to the skin, hair, scalp and head:
  • The skin and scalp;
  • The layers of the skin and scalp;
  • The epidermis and its structure with reference to the stratum corneum, the stratum lucidum, the stratum granulosum, the stratum aculeatum and the stratum geminativum;
  • The skin and the process of keratinisation;
  • Skin and hair pigment and colour, and variations in skin and hair colour;
  • The dermis with particular reference to the papillary and reticular layers, and the apocrine and eccrine sweat glands;
  • The subcutaneous layer or hypodermis;
  • The hair and how hair grows with particular emphasis on formation of the papilla and the hair bulb;
  • How hair grows and the growth cycle of hair;
  • Recognition and identification of the stages of hair growth including the Anagen I and II stages, the Catagen stage and the Telogen phase, with details of the growth rate of hair and factors that influence hair growth;
  • The composition of hair with reference to the protein structure of hair, hair structure at the protein level, the helix, the matrix, the carbohydrates in the hair and hair moisture;
  • The structure of a hair from the point of view of medulla, cortex and cuticle;
  • Recognition and identification of the hair follicle, and the structure of hair in relation to medulla, cortex and cuticle;
  • The functions of human hair;
  • Why everyone's hair is so different;
  • Physical properties of hair with reference to:

    (i) Texture and density of the hair;
    (ii) Elasticity or Tensile strength of the hair;
    (iii) Porosity or pliability of hair and the porosity table and test;
    (iv) Direction of hair growth
    (v) Reasons for curl and wave
    (vi) Nourishment of the hair with reference to the influence of diet on the hair and the effect of dietary insufficiency;
    (vii) Hair characteristics and ethnic differences between hair types, the characteristics of Afro hair and the unique texture of super curly hair;
    (viii) Pigmentation (colour) of the hair
    (ix) Greying of the hair
  • Hair with reference to its length, its texture and diameter;
  • Factors that influence hair and the hygroscopic quality of hair;
  • Recognition and identification of alopecia as a disorder of the hair;
  • The recognition and identification of the following contra-indications:

    i. Contact eczema (dermatitis);
    ii. Dandruff and its types;
    iii. Impetigo;
    iv. Head lice;
    v. Ringworm;
    vi. Sebaceous cysts;
    vii. Disorders from imperfect metabolism, and in particular conditions affecting black skin;
    viii. Psoriasis
    ix. Scabies
  • The anatomy of the head with reference to the major bones and muscles.

    In connection with consultations
  • Discuss the correct procedures to receive clients and to maintain successful client relationships;
  • Complete an appointment book correctly ensuring smooth operations;
  • Describe and discuss the basics and importance of client consultation;
  • Discuss the need for a Client Record Card, and describe the information it should contain;
  • Discuss the purpose of the evaluation of hair, scalp and skin condition;
  • Explain and discuss the means by which analysis of the hair is done;
  • Explain the fact that there are three ways to evaluate hair condition, namely, by:

    (i) Scientific hair analysis
    (ii) Visual and tactile examination
    (iii) The strand test
  • Explain and discuss how to make a hair diagnosis;
  • Discuss the importance of listening to the client;
  • Explain the need to take into account the client's perception of his or her hair;
  • Discuss the type of information the client will be able to supply;
  • Discuss the way in which the consultation should be concluded;
  • Explain the importance of keeping Client Record Cards so that the consultation procedure is established from the first preliminary analysis and continues with every visit to the salon;
  • Discuss the information required to complete a record card successfully;
  • Discuss how best to recommend treatments and/or products for home use with reference to:
  • what to include;
  • how to recommend treatments and hair care products. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made.

    The ability to analyse the hair and scalp demand from the learner the ability to identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    The ability to analyse the hair and scalp and to record the information demand from the learner the ability to collect, analyse, organise and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation.

    The ability to communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation is an important part of the daily tasks of the hairdresser as that is the way in which she/he is able to be of service to the client. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others.

    The ability to analyse, record the information and make recommendations, demand from the learner the ability to use science and technology effectively and critically, while showing responsibility towards the environment and health of others. 

    UNIT STANDARD NOTES 
    This unit standard will be continuously assessed.

    Formative assessment tools:
  • Written tests
  • Observation in the work place
  • Logbook
  • Analysis cards
  • Oral questions

    Summative assessment tool:
  • Written test
  • Demonstration

    Integrated assessment
  • This unit standard will be assessed as part of the Integrated Modular Assessment for Consultative Skills and Scalp and Hair treatments.

    Professional manner is assessed according to aspects such as ethical standards, commitment to service, personal and interpersonal skills, body language, tone of voice where applicable, posture and personal appearance.

    Professional appearance includes aspects such as a neat, tidy, clean professional attire and personal hygiene. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20152   National Certificate: Ladies Hairdressing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2004-06-13  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.