SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Verify train tickets 
SAQA US ID UNIT STANDARD TITLE
117717  Verify train tickets 
ORIGINATOR
SGB Rail and Pipeline Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner will be capable of checking various rail tickets for validity and to ensure income protection.
The skills, knowledge and understanding demonstrated within this unit standard are essential for the regulating of passengers and or commuters in the transport market. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Literacy NQF level 2.
  • Numeracy NQF level 2. 
    		•

    UNIT STANDARD RANGE 
    The level assigned to this standard is appropriate because performance must be carried out -
  • Under different weather conditions.
  • During day and night time.
  • Within a specified time span.
  • Within different working environments, e.g. during peak hours.

    This standard excludes:
  • Handling of cash.
  • Selling of tickets. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand the work environment and provide information when requested. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Laid-down hours of duty are explained. 

    ASSESSMENT CRITERION 2 
    Reporting for duty procedures can be explained according to specific procedures. 

    ASSESSMENT CRITERION 3 
    The prescribed dress code is explained. 

    ASSESSMENT CRITERION 4 
    The specific work environment is explained, e.g. the layout, access point, bridges, subways for entrance or exits, etc. 

    ASSESSMENT CRITERION 5 
    Travel information within their scope is provided, e.g. arrival/departure times and arrival/departure platforms. 

    SPECIFIC OUTCOME 2 
    Identify and check validity of various tickets. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Various tickets are identified, e.g. adult, child, single and return, multimodal, etc. 

    ASSESSMENT CRITERION 2 
    Tickets are checked for validity in accordance with company-specific instructions, e.g. type, date and destination. 

    ASSESSMENT CRITERION 3 
    Equipment is utilised to verify validity of tickets, e.g. nipping of tickets, scanners with ultraviolet lights or computer systems. 

    SPECIFIC OUTCOME 3 
    Handle expired tickets. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Expired tickets are determined/identified in accordance with company specific instructions. 

    ASSESSMENT CRITERION 2 
    Expired tickets are withdrawn in accordance with company-specific instructions. 

    ASSESSMENT CRITERION 3 
    Expired tickets are disposed of in accordance with company-specific instructions. 

    SPECIFIC OUTCOME 4 
    Address holders of non-valid tickets. (Misuse of tickets). 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Holders of non-valid tickets are correctly referred to the appropriate person/place in accordance with company-specific instructions. 

    ASSESSMENT CRITERION 2 
    Legal procedures are applied and the assistance of Security Services is obtained in accordance with company-specific instructions. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. An individual wishing to be assessed against this standard may apply to an assessment agency, assessor or provided institution that has been accredited by the relevant ETQA.
    2. A learner specialising in Rail Passengers Services through this standard will be assessed by an assessor who has been certified as competent against the National Certificate in Rail Passenger Services at NQF level 3. (Which must include this standard).
    3. Any assessor and training provider must ensure that the relevant company-specific procedures/rules are used as reference material when designing courseware, assessment or when selecting pre-designed assessments.
    4. Anyone assessing a learner against this standard must be registered as an assessor with the relevant ETQA.
    5. Any institution offering learning that will enable achievement of this standard must be registered and accredited as a provider at SAQA.
    6. Moderation of assessment will be done by the relevant ETQA as prescribed. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Learners can understand and explain/apply:

    1. Relevant portions of Act 85.
    2. Instructions to verify validity of tickets.
    3. Instructions to handle holders of non-valid tickets.
    4. Operation of equipment to verify tickets.
    5. Co-operation between team members. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking:
  • Learners have acquired the generic ability to solve problems related to invalid tickets. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a team, group, organisation and community:
  • Learners have acquired the generic ability to work with other verifiers, ticket sales and security. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsively and effectively:
  • Learners have acquired the generic ability to comply with company-specific rules and instructions under different conditions. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation:
  • Learners have acquired the generic ability to provide travel information to customers and communicate with customers. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and the health of others:
  • Learners have acquired the generic ability to utilise ultraviolet lights, computer systems, turnstiles or nippers during access control. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Assessment process

    When conducting assessment, assessors must ensure that they are familiar with the full text of the unit standards being assessed.

    They must ensure that assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge.

    Each environment/situation will be different, it will be necessary to develop assessment activities and tools, which are appropriate to the context in which the assessment will take place, e.g. access control, ticket officers, reservation office, cashier or train manager.

    Method of assessment

    During formal training at the provider:
    1. Written tests
    2. Case studies.
    3. Simulation

    During on-the-job training:
    1. Oral test
    2. Observations
    3. Case studies.

    Integrated final on-the-job assessment:
    1. Observation
    2. Oral tests
    3. Case studies

    In the Rail Passenger Services environment it will be more effective to assess a number of unit standards together and the assessor must evaluate each assessment request to determine the grouping of the standards for assessment.

    The assessment must integrate a number of different methods. (Example: Only one type of ticket, or a combination of ticket upgrades, or reservation requests and cash handling procedures. Train arrival/departure times and platforms, as well as luggage requests) This will give the assessor reliable and valid proof of competence and evidence of required attitudes and skills.

    The integrated assessment must take place in the environment where the learner will work independently on completion of final assessment and the assessment certification must be endorsed accordingly.

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience may serve to supplement the assessment of applied competence. The portfolio should include, inter alia:
    1. Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner.
    2. Relevant certificates or awards.
    3. Previous assessment records.
    4. Journal (Logbook).

    Values

    In addition, the following values should be demonstrated:
  • Helpfulness
  • Sobriety
  • Honesty
  • Reliability
  • Trustworthiness
  • Initiative
  • Preventability
  • Approachability
  • Friendliness

    Supplementary information

    Work environment can include, but is not limited to:
  • Offices
  • Platforms
  • Subways
  • Bridges
  • Concourses

    Definitions:

    Expire means: A period of time or validity has come to an end.

    Validity means: The type, route, fare and date applicable to a specific ticket.

    Non-valid means: The ticket is no longer legally acceptable.

    Tickets means: Single-, return- and concession tickets related to the specific mode and work environment.

    Structured learning-6 hours
    Self-study-2 hours
    Practical-2 hours
    On-the-job training-15 hours
    Assessment-5 hours
    Total hours-30 hours
    Total Credits-3 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49236   National Certificate: Rail Transport Passenger Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.