SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Use communication aids and equipment 
SAQA US ID UNIT STANDARD TITLE
116147  Use communication aids and equipment 
ORIGINATOR
SGB Traffic,Traffic-Related,L.Government Law Enfor 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2005-04-13  2008-04-13  SAQA 1059/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-04-13   2012-04-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard are able to send and receive messages using specialised policing communication equipment. Effective communication impacts directly on the level of service provided to the public, and safety and security in South Africa. Improved communication will bring down the cost of communication breakdowns that could include loss of life. Communicating with colleagues using specialised policing equipment forms an integral part of any crime fighting and prevention activities in South Africa. The quality of communication using the specialised equipment has received much criticism in the past, and attaining competence in this regard will greatly improve service delivery.

This unit standard also allows for transformation with the traffic policing profession, as learners become models for other learners. This attracts quality people and allows for the aspirations of people to be part of the traffic policing profession. The recognition of prior learning will formalise informal and non-formal leaning and learners will be able to obtain credits towards a national qualification.

Learners credited against this unit standard are capable of:
  • Sending and receiving messages utilising specialised policing communication equipment.
  • Seeking assistance to ensure communication equipment is in working order.
  • Implementing handover and takeover procedures. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Computer literacy at NQF Level 3.
  • Communication at NQF Level 3.
  • Maths Literacy NQF Level 3. 
    		•

    UNIT STANDARD RANGE 
    Message formats can include verbal, non-verbal, written, symbols and/or codes, telephone, facsimiles, cellular phones, e-mails and the Internet. The competence acquired by the learner does not entail rectifying equipment faults, and is limited to identifying faults, and ensuring that faults are addressed by reporting them to the relevant persons. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Send messages utilising specialised policing communication equipment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Messages are confirmed as being in a format relevant to the communication equipment being used. 

    ASSESSMENT CRITERION 2 
    Messages are in a format that is understandable to both the sender and receiver. 

    ASSESSMENT CRITERION 3 
    Messages are addressed in a format that allows the intended recipients to receive them. 
    ASSESSMENT CRITERION RANGE 
    Formats can include verbal, non-verbal, written, symbols and/or codes, telephone, facsimiles, cellular phones, e-mails and the internet.
     

    ASSESSMENT CRITERION 4 
    Receipt of messages by the intended recipients are verified by the sender. 

    ASSESSMENT CRITERION 5 
    Communication equipment is used in accordance with manufacturers' specifications. 

    ASSESSMENT CRITERION 6 
    Receivers' characteristics are taken into account when communicating with them. 

    ASSESSMENT CRITERION 7 
    Messages are prioritised in terms of response time. 

    SPECIFIC OUTCOME 2 
    Receive messages utilising specialised policing communication equipment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Messages are accessed and retrieved in accordance with the communication media requirements. 

    ASSESSMENT CRITERION 2 
    Messages are clarified to verify intent. 

    ASSESSMENT CRITERION 3 
    Messages are accurately recorded. 

    ASSESSMENT CRITERION 4 
    Recording of messages allow for easy reference in specific contexts. 

    ASSESSMENT CRITERION 5 
    Prioritisation of messages in terms of response time is justifiable within specific contexts. 

    SPECIFIC OUTCOME 3 
    Seek assistance to ensure communication equipment is in working order. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Probable causes of failure are ascertained correctly. 

    ASSESSMENT CRITERION 2 
    Probable causes of failure are accurately ascertained. 

    ASSESSMENT CRITERION 3 
    Providers of faulty equipment are accurately identified. 

    ASSESSMENT CRITERION 4 
    Assistance is sought to rectify equipment problems following standard operating procedures, and manufacturers' instructions. 

    SPECIFIC OUTCOME 4 
    Implement handover and takeover procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    All complaints and messages are accurately recorded. 

    ASSESSMENT CRITERION 2 
    All complaints and messages are recorded in line with given requirements, for example, per shift. 

    ASSESSMENT CRITERION 3 
    All complaints and messages are recorded before handover and at takeover. 

    ASSESSMENT CRITERION 4 
    All complaints and messages are recorded in a way that facilitates future reference, and in line with operating procedures. 

    ASSESSMENT CRITERION 5 
    Clarification of complaints and messages verifies intent. 

    ASSESSMENT CRITERION 6 
    Messages are prioritised in terms of response time. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by a relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Relevant work procedures.
  • Operators' manuals.
  • Users manual as supplied by the manufacturer of the equipment.
  • Relevant sections of the Occupational Health and Safety Act, No. 85 of 1993.
  • Policies and Procedures as per Bargaining Council Agreement.
  • A Glossary of Terms and Codes about the terminology of the industry issued by the Bargaining Council. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve equipment problems where responses to such problems show that such critical and creative thinking has been used to make responsible decisions based on standard operating procedures, and manufacturers' instructions. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team to ensure effective handover and takeover, and recording of complaints and messages. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively to hand over and take over efficiently and to follow operating procedures and manufacturers' instructions. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information received, clarifying and verifying intent of messages, accurately recording messages that allow for easy reference in specific contexts, and prioritising message response time in context-specific justifiable ways. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate messages effectively using visual, mathematical and language skills in the modes of oral and written presentation to send and receive messages, seek assistance to ensure equipment is working and implement handover and takeover procedures. 

    UNIT STANDARD CCFO SCIENCE 
  • Use communication science and technology effectively and critically, showing responsibility towards the environment and health of others when prioritising messages in terms of response time. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognizing that problem-solving contexts do not exist in isolation when seeking assistance to ensure that equipment is in working order. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48921   Further Education and Training Certificate: Road Traffic Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-04-13  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.