SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Determine and develop information relating to plant and equipment and service for hire 
SAQA US ID UNIT STANDARD TITLE
115844  Determine and develop information relating to plant and equipment and service for hire 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner credited with this unit standard will be able to put together product brochures and leaflets, providing the product or service information required by customers. The learner will also be able to provide a full product demonstration. This unit standard will assist the leader to develop data and information pertaining to the equipment, product or service that is offered by the organisation

It will also add value by having more competent people who will have both an enhanced theoretical understanding and the practical ability to understand the functions of the Hiring Sector

The qualifying learner is capable of:
  • Identifying the information on plant, equipment and services required by customers and hiring staff
  • Establishing objectives for presenting a range of plant, equipment or services
  • Presenting product details and information to hiring staff
  • Demonstrating product details and information 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard will have demonstrated competence in computer literacy, numeracy and communications and language at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
  • Product information will include but not limited to: features, benefits, advantages, uses, regulations, legal issues and service intervals.
  • Hiring staff to meet criteria to include but not limited to: competency of staff to use required licence.
  • Credibility of information includes but not limited to: compliance checks, authenticity of documentation and reports.
  • Presentation of products includes but is not limited to: practical demonstrations, demonstrations through electronic media, written presentations. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the information on plant, equipment and services required by customers and hiring staff. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Information needed by hiring staff is identified to facilitate problem solving towards meeting customer requirements. 

    ASSESSMENT CRITERION 2 
    Significant factors in relation to developing customer relationship are established and developed in line with company objectives and standards. 

    ASSESSMENT CRITERION 3 
    Customer hiring needs are identified to link equipment suitability, features, advantages and benefits following company sales procedures. 

    ASSESSMENT CRITERION 4 
    Customer needs in terms of equipment quality; price and usage are identified and assessed in accordance with company strategy. 

    SPECIFIC OUTCOME 2 
    Establish objectives for presenting a range of plant, equipment or services. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Presentation objectives are clarified and defined in terms of expectations of specific plant, equipment or services. 

    ASSESSMENT CRITERION 2 
    The relationship between established presentation objectives and customer needs is assessed according to requirements. 

    ASSESSMENT CRITERION 3 
    Potential conflicts and constraints are identified and resolved to enhance the development of the presentation. 

    SPECIFIC OUTCOME 3 
    Present product details and information to hiring staff. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Presentation of the product details and information are in accordance with customer needs established. 

    ASSESSMENT CRITERION 2 
    Credibility of the information is validated against manufacturer's specifications. 

    ASSESSMENT CRITERION 3 
    Major features of the products are established and presented that emphasise suitability, advantages and benefits in relation to identified needs. 

    ASSESSMENT CRITERION 4 
    Hiring staff's responsiveness to the product details and information is assessed to evaluate their understanding of manufacturers specifications. 

    ASSESSMENT CRITERION 5 
    Accurate assessment of operational faults and timeous notification are explained to hiring staff and operators in line with company operating standards. 

    SPECIFIC OUTCOME 4 
    Demonstrate product details and information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Demonstration is planned and co-ordinated to meet organisational requirements. 

    ASSESSMENT CRITERION 2 
    Demonstration of product details and information match hiring staff needs. 

    ASSESSMENT CRITERION 3 
    Demonstration is carried out and highlights equipment, product details and information in accordance with operating instructions. 

    ASSESSMENT CRITERION 4 
    Demonstration is consistent with the suitability to the client's needs for and uses of the equipment. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of methods and techniques for presenting product details and information
  • A knowledge of methods and techniques for making presentations to hiring staff.
  • A knowledge of methods and techniques for demonstrating equipment
  • A knowledge of matching equipment performance requirement to staff competency levels
  • An understanding of recruitment policies, procedures and relevant legislation
  • An understanding of company customer service policies and procedures
  • An understanding of data validation processes and techniques 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the identification of the needs of the customer and hiring staff. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others by assessing requirements of productivity details and information accurately. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities to have alternative product details and information in the event of current one's being rejected. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information to assist in the identification of needs so that product details and information match requirements. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when presenting product details and information, which match requirements. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of: being culturally sensitive across a range of social contexts during the presentation of product features, advantages and benefits so that these are acceptable to individuals with varying cultural backgrounds. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.