SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Monitor, diagnose and repair service levels for conditional access pay television encryption systems

SAQA US ID	UNIT STANDARD TITLE
115025	Monitor, diagnose and repair service levels for conditional access pay television encryption systems
ORIGINATOR
SGB Audio-visual Media Production
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 04 - Communication Studies and Language			Communication Studies
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	15
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard will be essential to technically skilled people who work in the broadcasting environment and need to use sophisticated methods and equipment to install, set-up, operate and fault find professional microwave and satellite broadcasting equipment.
Learners are required to systematically analyse a range of problems and isolate and diagnose their causes. The problems emanate from the complexities and pressures of the broadcast environment in which immediate and appropriate responses are needed to solve technical problems.

People credited with this standard will be able to:

Understand Conditional Access Pay Television Encryption Systems

Monitor the Service Levels

Diagnose system faults in the Service Levels

Repair Service Levels

Solve Service Level problems

Maintain good relations with clients when repairing Service Levels

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit value is based on the assumption that people starting to learn towards this unit standard already understand:

Computer hardware and software

Data (multimedia) principles

Computer Network principles

And are already competent in:

Recovering broadcast head-end faults

Maintaining broadcast head-end equipment and systems

Configuring, operating and controlling broadcast head-end equipment

UNIT STANDARD RANGE

Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Understand conditional access pay television encryption systems.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

MPEG-2 is explained in terms of digital encoding for encryption systems

ASSESSMENT CRITERION 2

MPEG-2 is explained in terms of digital multiplexing

ASSESSMENT CRITERION 3

QPSK modulation is explained in terms of its application for conditional access

ASSESSMENT CRITERION 4

Conditional access is explained according to the organisation's application

SPECIFIC OUTCOME 2

Monitor the service levels.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The equipment and software are operated according to company specific performance criteria

ASSESSMENT CRITERION 2

System architecture and configurations are described in terms of functions and uses

ASSESSMENT CRITERION 3

The performance of systems is monitored in accordance with the organisation's policies and procedures

SPECIFIC OUTCOME 3

Diagnose system faults.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

System faults are identified accurately and quickly

ASSESSMENT CRITERION 2

Causes are confirmed as correct

ASSESSMENT CRITERION 3

Logical elimination techniques are used to identify problems

ASSESSMENT CRITERION RANGE

Source-related problem or head-end broadcast chain for that specific service

SPECIFIC OUTCOME 4

Repair service levels.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Solutions to solve problems are successfully and practically implemented

ASSESSMENT CRITERION 2

Decisions taken result in the quickest route to recovery

ASSESSMENT CRITERION 3

Documentation is completed accurately in the approved format

SPECIFIC OUTCOME 5

Solve service level problems.

OUTCOME RANGE

Technical, work related, tangible or conceptual problems

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Potential Service Level problems are identified and evaluated for impact on the business

ASSESSMENT CRITERION 2

Appropriate responses are formulated to deal with potential Service Level problems effectively

ASSESSMENT CRITERION 3

Technical Service Level problems are identified, diagnosed and solutions formulated that are appropriate and effective

ASSESSMENT CRITERION RANGE

Tangible and conceptual problems within own area of responsibility, standard or non-standard procedures

ASSESSMENT CRITERION 4

Problems that cannot be resolved are reported to relevant persons

SPECIFIC OUTCOME 6

Maintain good relations with clients and colleagues when repairing service levels.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Any uncertainties about Service Level requirements are clarified with customers/clients courteously

ASSESSMENT CRITERION 2

Communication is clear and courteous when dealing with all the role players during the diagnoses of Service Levels

ASSESSMENT CRITERION 3

Causes of interruptions to existing services are courteously explained to the customers/clients

ASSESSMENT CRITERION 4

Feedback to customers/clients is prompt

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Providers of learning towards this unit standard will need to meet the accreditation requirements of the relevant ETQA

Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

Moderation Option: The moderation requirements of the relevant SETA's ETQA must be met in order to award credit to learners for this unit standard

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate's performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard
The following embedded knowledge is addressed in an integrated way in the unit standard:

Service Level system architecture and configurations

Quality assurance of product and service delivery

Standards and procedures of the organisation

Communication techniques when dealing with clients and colleagues

Own responsibilities and accountabilities in the workplace

Documentation requirements and procedures

Understand logical fault finding techniques

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems and make decisions using critical and creative thinking to take remedial action

UNIT STANDARD CCFO WORKING

Work effectively with others (clients and colleagues) as a member of a team, group, organisation to achieve the required end-result

UNIT STANDARD CCFO ORGANISING

Organise and manage themselves in the work areas and their activities responsibly and effectively to complete tasks within deadlines

UNIT STANDARD CCFO COLLECTING

Collect and analyse computer network information and critically evaluate the effect of it on work performance

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively (with clients and colleagues), using visual and / or language skills

UNIT STANDARD CCFO SCIENCE

Use science and technology (computer network equipment and systems) effectively and critically showing responsibility towards the environment (work areas and venues) and health of others (clients and colleagues)

UNIT STANDARD CCFO DEMONSTRATING

Demonstrate an understanding that the world or work is a set of related systems and that problem-solving does not exist in isolation

UNIT STANDARD ASSESSOR CRITERIA

Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:

Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.

Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.

Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.

The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.

The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.

All assessments should be conducted in line with the following well documented principles of assessment: appropriate, fair, manageable, integrated into work or learning, valid, direct, authentic, sufficient, systematic, open and consistent.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	48792	Certificate: Broadcast Engineering	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Facilitation Development (PTY) LTD
2.	HILLCROSS BUSINESS SCHOOL (PTY
3.	LS Multi Copter Projects and Services Pty Ltd
4.	OPELONG BUSINESS INSTITUTE (PT
5.	SUPREME ICT CONSULTANTS
6.	Varsity Institute of Science & Technology (Pty)Ltd