SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Identify causes of stress and techniques to manage it in the workplace 
SAQA US ID UNIT STANDARD TITLE
114946  Identify causes of stress and techniques to manage it in the workplace 
ORIGINATOR
SGB Life Skills 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-06-26  2007-08-16  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-08-16   2011-08-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
244589  Identify causes of stress and techniques to manage it in the workplace  Level 3  NQF Level 03  2   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for supervisors, team leaders, managers, peer counselors, community counselors and employee lay counselors who are in a position to create an environment where stress is managed so as to create a healthy and productive workplace where people's problems are recognised and assistance is available.

A manager in the context of this Unit Standard is the manager of a small business and first line managers of business units, team leaders and supervisors in medium and large organisations. The term business unit implies a small business, cost centre, section or department.

The Unit Standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues.

The qualifying learner is capable of
  • Explaining stress and its role in daily living.
  • Explaining different ways in which people react to stress.
  • Identifying stressors in the workplace.
  • Identifying stressors related to home and the greater environment.
  • Investigating techniques to manage stress in the workplace. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 1 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is work related stress that can be managed within an organisation and the inter-elationship between work, home and other stress. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain stress and its role in daily living. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The concept of stress is explained with examples from daily life and the workplace. 

    ASSESSMENT CRITERION 2 
    The difference between positive and negative stress is explained with examples. 

    ASSESSMENT CRITERION 3 
    The ten universal stress indicators are named and an indication is given of why each situation is generally stressful. 

    SPECIFIC OUTCOME 2 
    Explain different ways in which people react to stress. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The relationship between individual differences and reactions to stress is explained with examples. 

    ASSESSMENT CRITERION 2 
    Physical responses to stress are identified and an indication is given of behaviour that may be associated with the response. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to, illness, absenteeism, substance abuse, emotional outbreaks, anxiety attacks, disturbed sleep, loss of concentration, withdrawal, mood swings, irritability and compromised performance.
     

    ASSESSMENT CRITERION 3 
    Emotional reactions to stress are identified and an indication is given of behaviour that may be associated with each reaction. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to anxiety fear, emotional withdrawal, lowered self esteem, shaking, crying, mood swings, apathy, irritability, depression and anger.
     

    SPECIFIC OUTCOME 3 
    Identify stressors in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Physical stressors in a workplace are identified with reference to ergonomics and individual reactions to the physical situation in the workplace. 

    ASSESSMENT CRITERION 2 
    Management practices that can cause stress in the workplace are identified for fthree case studies. 

    ASSESSMENT CRITERION 3 
    The role of interpersonal relationships in workplace stress is explained with examples. 

    ASSESSMENT CRITERION 4 
    The impact of stress on work performance is indicated with reference to work, home and other related stress. 

    ASSESSMENT CRITERION 5 
    The interrelationship between the individual and the demands of the job is explained with reference to training and self concept. 

    SPECIFIC OUTCOME 4 
    Identify stressors related to home and the greater environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Non-workplace related factors that may be the cause of stress are identified with examples. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to, financial, spiritual, physical self, physical environment, social relationships, psychological wellbeing, values and attitudes.
     

    ASSESSMENT CRITERION 2 
    The interrelationship between different causes of stress is explained and an indication is given of how each impacts on the other. 

    SPECIFIC OUTCOME 5 
    Investigate techniques to manage stress in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The relationship between stress and healthy lifestyle is explained with examples. 

    ASSESSMENT CRITERION 2 
    The role of attitudes, behaviour and management style in creating an environment in which stress is managed is explained with examples. 

    ASSESSMENT CRITERION 3 
    Measures that can help to minimise stress in the workplace are investigated for a specific organisation or business unit. 

    ASSESSMENT CRITERION 4 
    Techniques that can help to reduce or manage prolonged individual stress are identified in terms of reasonable accommodation and referral. 

    ASSESSMENT CRITERION 5 
    Techniques to deal with a specific event are explored and an indication is given of when it is necessary to refer an individual for assistance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems by identifying physical conditions, and management practices that can cause workplace stress and suggesting measures to help minimise workplace stress. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information by investigating techniques to manage stress and identifying workplace stressors. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in explaining stress and ways in which people react to stress. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate cultural sensitivity in identifying causes of stress in the workplace. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to see the world as a set of related systems in recognising the relationship between work, home and wider environment induced stress. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 244589, which is "Identify causes of stress and techniques to manage it in the workplace", Level 3, 2 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49688   National Certificate: Victim Empowerment  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  48963   National Certificate: Air-Conditioning, Refrigeration and Ventilation  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2009-03-12  Was MERSETA until Last Date for Achievement 
    Elective  49596   National Certificate: Radiation Monitoring  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  EWSETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49529   Further Education and Training Certificate: Long-Term Risk Assessment  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MERSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  58581   National Certificate: Air Traffic Support  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    2. Aviation Training Academy 
    3. Big Tree Group 
    4. CAPE TOWN LABORATORIES EQUIPMENT 
    5. Capricorn FET College - Central Office 
    6. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    7. Double ST Training and Skills Development 
    8. Eastcape Training Centre 
    9. Elangeni College for FET - Central Office 
    10. In Touch Community Development & Project Managers 
    11. Leps Training Consultants 
    12. Mahumani Empowerment Servives Centre 
    13. Microzone Training CC 
    14. MTL Training and Projects 
    15. Novi General Services 
    16. Primeserv Corporate Solutions (Pty) Ltd 
    17. Protech Training (Pty) Ltd 
    18. Schoolboy Training Centre 
    19. Tovani Traiding 299 
    20. Umfolozi FET College 
    21. West Coast TVET College 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.