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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Perform cleaning functions within a Wholesale and Retail outlet 
SAQA US ID UNIT STANDARD TITLE
114888  Perform cleaning functions within a Wholesale and Retail outlet 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 1  NQF Level 01  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons responsible for the cleaning within a Wholesale and Retail outlet. This is very often according to a pre-prepared roster but need not be so.

Persons credited with this unit standard will be able to identify the areas to be cleaned and to perform housekeeping functions. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following areas of learning before attempting this unit standard.
  • Numeracy and Literacy at NQF Level 1 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the store's requirements in respect of hygiene standards. 
    OUTCOME NOTES 
    Identify the store's requirements in respect of hygiene standards in relation to the target market of the store. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The organisation's housekeeping standards are explained as they apply to the outlet. 

    ASSESSMENT CRITERION 2 
    The impact of not meeting housekeeping standards on the image of the organisation is explained. 

    SPECIFIC OUTCOME 2 
    Maintain external housekeeping standards. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The outside of the store is kept clean and free of litter. 

    ASSESSMENT CRITERION 2 
    Store signs and windows are cleaned as required to ensure standards are met. 

    ASSESSMENT CRITERION 3 
    Cleaning equipment is used according to organisational and manufacturer's requirements. 

    ASSESSMENT CRITERION 4 
    Cleaning equipment and/or material is stored in a manner that is not hazardous to the environment or a danger to customers or other staff. 

    SPECIFIC OUTCOME 3 
    Maintain internal housekeeping standards. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The floors of the store are maintained to the standard required by the organisation and in a manner that is safe and does not disrupt customer service standards. 

    ASSESSMENT CRITERION 2 
    Where applicable air-conditioning outlets are maintained and are cleaned ion a way that does not disrupt customers. 

    ASSESSMENT CRITERION 3 
    Lights and lighting are maintained and faults reported to relevant persons. 

    ASSESSMENT CRITERION 4 
    Where applicable housekeeping rosters are adhered to. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:
  • Organisational housekeeping standards
  • How housekeeping standards impact on the image the customer has of the outlet
  • The use and storage of applicable cleaning machinery and related equipment and chemicals
  • Housekeeping standards and methods of cleaning the different areas of the store 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems.

    Evident in the following specific outcomes:
  • Maintain external housekeeping standards.
  • Maintain internal housekeeping standards. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities.

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Maintain external housekeeping standards
  • Maintain internal housekeeping standards.

    Assessment criteria
  • The outside of the store is kept clean and free of litter.
  • Store signs and windows are cleaned as required to ensure standards are met.
  • Cleaning equipment is used according to organisational and manufacturer's requirements.
  • Cleaning equipment and/or material is stored in a manner that is not hazardous to the environment or a danger to customers or other staff.
  • The floors of the store are maintained to the standard required by the organisation and in a manner that is safe and does not disrupt customer service standards.
  • Where applicable air-conditioning outlets are maintained and are cleaned ion a way that does not disrupt customers.
  • Lights and lighting are maintained and faults reported to relevant persons.
  • Where applicable housekeeping rosters are adhered to. 
    		•

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information.

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Maintain external housekeeping standards
  • Maintain internal housekeeping standards.

    Assessment criteria
  • The outside of the store is kept clean and free of litter.
  • Store signs and windows are cleaned as required to ensure standards are met.
  • The floors of the store are maintained to the standard required by the organisation and in a manner that is safe and does not disrupt customer service standards.
  • Where applicable air-conditioning outlets are maintained and are cleaned ion a way that does not disrupt customers.
  • Lights and lighting are maintained and faults reported to relevant persons. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Maintain internal housekeeping standards

    Assessment criteria
  • Lights and lighting are maintained and faults reported to relevant persons. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems.

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Identify the store's requirements in respect of hygiene standards in relation to the target market of the store.
  • Maintain internal housekeeping standards

    Assessment criteria
  • The impact of not meeting housekeeping standards on the image of the organisation is explained.
  • The floors of the store are maintained to the standard required by the organisation and in a manner that is safe and does not disrupt customer service standards.
  • Where applicable air-conditioning outlets are maintained and are cleaned ion a way that does not disrupt customers. 
    		•

    UNIT STANDARD CCFO CONTRIBUTING 
    Maintain the environment.

    Evident in the following specific outcomes and assessment criteria

    Specific outcome:
  • Maintain external housekeeping standards.

    Assessment criteria:
  • The outside of the store is kept clean and free of litter.
  • Store signs and windows are cleaned as required to ensure standards are met. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard covers the cleaning and maintenance of housekeeping in a Wholesale & Retail outlet in respect of the building and surrounds and the visual impact to the customer.

    It does not cover housekeeping within specific jobs or departments as this is covered in unit standards applicable to the various jobs/departments 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  58026   General Education and Training Certificate: Food and Beverage Handling Processes  Level 1  NQF Level 01  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FOODBEV 
    Elective  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2007-05-02  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Operational Process Improvements (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.