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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate effectively in agency and consular work 
SAQA US ID UNIT STANDARD TITLE
114843  Communicate effectively in agency and consular work 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2007-06-26  2010-06-26  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2011-06-26   2014-06-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard has as its core purpose, qualifying learners who can communicate at a high level of oral and written interactions and in a wide range of socio-cultural, learning and/or workplace contexts. The learner will be able to use language confidently and articulate purpose and meaning clearly. The learner will use language to convey detailed information, and to express points of view and feelings appropriately.

The qualifying learner will be able to:
  • Use appropriate communication strategies for specific purposes and situations.
  • Communicate orally and evaluate spoken texts in a diplomatic context.
  • Apply language writing practices and conventions in diplomatic context.
  • Communicate effectively with all role players.
  • Observe various aspects of Intercultural Communication. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard are assumed to have a Level 5 qualification or RPL equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Use appropriate communication strategies for specific purposes and situations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Verbal and non-verbal communication skills are demonstrated. 

    ASSESSMENT CRITERION 2 
    Inter-active language abilities are demonstrated. 

    ASSESSMENT CRITERION 3 
    Techniques in assertiveness and managing interviews are displayed. 

    ASSESSMENT CRITERION 4 
    Presentation skills are displayed. 

    SPECIFIC OUTCOME 2 
    Communicate orally and evaluate spoken texts in diplomatic context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Responses show a clear understanding of issues being discussed in one-on-one or group situations. 

    ASSESSMENT CRITERION 2 
    Discussions are controlled sensitively and in a manner that enhances the goals of a group or one-on-one interaction. 

    ASSESSMENT CRITERION 3 
    The underlying assumptions, points of view and subtexts in spoken texts are identified. 

    ASSESSMENT CRITERION 4 
    Responses to spoken texts are evaluated in relation to audience, purpose and context. 

    ASSESSMENT CRITERION 5 
    Tone, approach or style is appropriate to context. 

    ASSESSMENT CRITERION 6 
    Characteristics of a speaker's style and tone that attract or alienate an audience are identified. 

    ASSESSMENT CRITERION 7 
    Point of view in spoken texts is identified and meaning described in relation to context and purpose of the interaction. 

    ASSESSMENT CRITERION 8 
    Techniques used by speakers to evade or dissipate responsibility for an issue are identified and interpretations of the text reflect this insight. 

    SPECIFIC OUTCOME 3 
    Apply language writing practices and conventions. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Notes are taken for the purpose of recording discussions, procedures and processes in a working context. 

    ASSESSMENT CRITERION 2 
    Diplomatic practices are adhered to within written communication formats. 

    ASSESSMENT CRITERION 3 
    Graphic material related to the diplomatic service is interpreted and produced. 

    ASSESSMENT CRITERION 4 
    Texts are produced in accordance with the norms of the DFA. 

    ASSESSMENT CRITERION 5 
    Personal writing skills are developed for production of relevant texts. 

    ASSESSMENT CRITERION 6 
    Report writing skills are demonstrated. 

    SPECIFIC OUTCOME 4 
    Communicate effectively with all role players. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Communication lines for Head Office and mission offices are established. 

    ASSESSMENT CRITERION 2 
    Formats of official correspondence are adhered to. 

    ASSESSMENT CRITERION 3 
    Submissions are completed appropriately in the required format. 

    ASSESSMENT CRITERION 4 
    Minutes are recorded accurately. 

    ASSESSMENT CRITERION 5 
    Records of correspondence are kept according to DFA directives. 

    SPECIFIC OUTCOME 5 
    Observe various aspects of Intercultural Communication. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Cultural categories and values are identified. 

    ASSESSMENT CRITERION 2 
    The role of language in diplomacy in action between cultures is observed. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Verbal and non-verbal communication and pronunciation.
  • Public speaking.
  • Sound bites.
  • Note writing and summaries.
  • Analytical skills: Read, interpret and analyse information.
  • Forms of Communication: Demarche, Submissions.
  • Application of protocols in reporting.
  • Local and international issues.
  • Graphic presentations and interpretations.
  • Discussion in one-on-one or group situations.
  • Underlying assumptions, points of view and subtexts in spoken texts .
  • Tone, approach or style in oral interactions.
  • Pause, rhetorical question, exclamation, analogy, emphasis, repetition, rhythm, use of inclusive/exclusive pronouns, stress, intonation, volume.
  • Points of view in speeches, written and spoken texts.
  • Presentation techniques.
  • Intercultural Communication observations. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organize and critically evaluate information pertaining to presentation skills. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in a diplomatic and intercultural context. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    Assessment methods and integrated assessment

    Ensure that assessment covers the specific outcomes, the critical cross-field outcomes and the essential embedded knowledge. Assessment activities should be appropriate to the context and tools may include self-assessment, peer assessment, formative and summative assessment.

    A range of assessment methods should be used, including direct observation, product sample, case study analysis, simulation, questioning (verbal or written) and testimony (portfolio collection of evidence).

    Integrated assessment: It may be more effective and efficient to assess a number of unit standards together thus reducing the number of assessment "events". Ensure that the commonalities that exist between a number of unit standards are captured in a way that makes sense for assessment. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48762   Advanced Certificate: Mission Administration  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was PSETA until Last Date for Achievement 
    Fundamental  49055   National Certificate: Foreign Economic Representation  Level 6  Level TBA: Pre-2009 was L6  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.