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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Understand the tourism industry 
SAQA US ID UNIT STANDARD TITLE
11333  Understand the tourism industry 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
ABET Level 4  Regular  Level 1  NQF Level 01  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 		 2002-08-14  2005-08-14  SAQA 0643/02 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2006-08-14   2009-08-14  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner assessed as competent against this unit standard will be able to:

Define tourism and have a basic understanding of the industry as a whole and the three major sectors that make up the industry - accommodation, transport and services. The learner will have begun to see how these sectors work together and how tourists can access tourist information and services. The learner will also be able to give a simple explanation of the social, environmental and economic impact that tourism has on society. This competence also includes a basic understanding the different types of tourists in South Africa and the reasons why they travel. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
A learner taking this unit standard is assumed to have reading and writing skills at an ABET 2 level or equivalent. 

UNIT STANDARD RANGE 
Guides to the scope and complexity of the specific outcomes are provided beneath each specific outcome. These are neither comprehensive nor necessarily appropriate to all contexts. Alternatives must however be comparable in scope and complexity. These are intended only as a general guide to the scope and complexity of what is required. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Give an integrated definition of tourism 
OUTCOME NOTES 
Give an integrated definition of tourism, describe the different dimensions and the way it impacts on society. 
OUTCOME RANGE 
The integrated definition of tourism from the World Tourism Organisation and/or the Department of Environmental Affairs and Tourism.
Three (3) Dimensions - Social, Economic, Environmental
Types of links: At least 3 examples should be given per dimension
Impact on tourism in the local environment. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1.Give a definition of tourism. 

ASSESSMENT CRITERION 2 
2.Explain the three major dimensions of tourism. 

ASSESSMENT CRITERION 3 
3.Identify the link between these dimensions (social, economic and environmental). 

ASSESSMENT CRITERION 4 
4.Discuss the link between these dimensions. 

ASSESSMENT CRITERION 5 
5.Illustrate the impact of these dimensions 

SPECIFIC OUTCOME 2 
Identify and explain the three sectors of the tourism industry and their interrelationship 
OUTCOME RANGE 
Three sectors - Accommodation, Transport, Services
Micro and macro enterprises.

Accommodation
Hotels, Bed and breakfast's, Guest houses, Motels, Camp sites, Caravan parks, Self catering
Transport
Air , Rail, Water, Roads: cars, coaches, taxis and busses
Services
Retail (Travel Agent)
Wholesale: incoming, outbound and local
Supporting: insurance, banking, arts and culture and information. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1.List the three sectors. 

ASSESSMENT CRITERION 2 
2.Classify local and national examples of enterprises from each sector. 

ASSESSMENT CRITERION 3 
3.Give an explanation of how interaction between these sectors impact on the delivery of tourism. 

ASSESSMENT CRITERION 4 
4.Explain the way sectors impact on the delivery of tourism in the local environment. 

SPECIFIC OUTCOME 3 
Identify the different types of tourists and explain their reasons for travel 
OUTCOME RANGE 
Tourists can be identified from the following:
Individual, mass individual, mass tourist, excursionist, wanderer, explorer, adventure
At least three examples from national and local level
Presentation of Reports in written, verbal or visual format. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1.Identify the different types of tourists. 

ASSESSMENT CRITERION 2 
2.List the interests of different types of tourists 

ASSESSMENT CRITERION 3 
3.Identify the expectations of different types of tourists 

ASSESSMENT CRITERION 4 
4.Explain the reasons why tourists travel 

SPECIFIC OUTCOME 4 
Identify ways of accessing and using different sources of information to service the tourist 
OUTCOME RANGE 
Structures such as tourism centres, tourism agencies, tourism consultants, kiosks, curios (Give at least three examples)
Electronic, written and oral media e.g. Internet, Brochures, media, radio, videos, telephonic libraries, herbarium, information centres, give at least 5 examples
Information can be collected into a portfolio of simulations. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1.List different types of information services. 

ASSESSMENT CRITERION 2 
2.Identify and classify sources of information for tourists 

ASSESSMENT CRITERION 3 
3.Demonstrate ways in which identified information could be used to serve the interests expressed by tourists (See Specific outcome 3) 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with relevant ETQA.
3. Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQAs policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQAs (including professional bodies); and in terms of the moderation guideline detailed under point 4 immediately below.
4. Moderation must include both internal and external moderation of assessments as exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described in the qualification.

Anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
The qualifying learner is able to demonstrate a basic knowledge and understanding of:

Types of tourists, modes of transport, tourism concepts, definitions and terms related to tourism, sources of information, reasons (motivators) for travel, tourism sectors, the local environment, types of accommodation, types of transport, types of services. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Working effectively with others as a member of a team, group, organisation or community. 

UNIT STANDARD CCFO ORGANISING 
Organizing and managing oneself effectively. 

UNIT STANDARD CCFO COLLECTING 
Collecting, analysing, organising, evaluating information. 

UNIT STANDARD CCFO COMMUNICATING 
Communicating effectively. 

UNIT STANDARD CCFO DEMONSTRATING 
Demonstrating an understanding of the world as a set of related systems. 

UNIT STANDARD CCFO CONTRIBUTING 
Developing the whole person. 

UNIT STANDARD ASSESSOR CRITERIA 
When conducting assessments, assessors must ensure that they are familiar with the full text of the Unit Standards being assessed. They must ensure that the assessment covers the specific outcomes, critical cross-field outcomes and essential embedded knowledge. Assessment criteria have been included under each specific outcome.

As each situation is different, it will be necessary to develop assessment activities and tools, which are appropriate to the contexts in which learners are working. These activities and tools may include self-assessment, peer assessment, formative and summative assessment. Further guidelines on assessment of Unit Standards at this level can be found in the ABET Assessment Action Plan published by the Department of Education and from the relevant ETQA.

Methods of assessment:

Guidelines on the full range of assessment methods are given in the ABET Assessment Action Plan. Methods could include:
  • Direct observation
  • Compiling a portfolio of evidence
  • Written or oral assessments
  • Testimony from a third party

    Integrated assessment:

    It maybe more effective and efficient to assess a number of unit standards together thus reducing the overall number of assessment 'events'. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  71751   General Education and Training Certificate: Adult Basic Education and Training  Level 1  NQF Level 01  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  73249   General Education and Training Certificate: Adult Basic Education and Training: Academic Curriculum  Level 1  NQF Level 01  Reregistered  2028-06-30  UMALUSI 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.