SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate understanding of employment relations in an organisation 
SAQA US ID UNIT STANDARD TITLE
10170  Demonstrate understanding of employment relations in an organisation 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons who hold, or seek to hold, a supervisor or shop steward position. Persons credited with this unit standard are able to contribute to the effective functioning of an organisation by understanding the roles of various stakeholders in the organisation, and understanding agreements, policies and procedures related to employment in the organisation. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that people starting to learn towards this standard are able to:
  • communicate effectively at least at NQF level 2
  • explain basic organisational functions. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate understanding of the various stakeholders and their roles in an organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. I can correctly identify different stakeholders 
    ASSESSMENT CRITERION RANGE 
    Stakeholders include management and organised labour
     

    ASSESSMENT CRITERION 2 
    2. I can correctly explain the roles of the identified stakeholders. 

    SPECIFIC OUTCOME 2 
    Demonstrate understanding of organisational policies and procedures related to employment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. I can correctly identify relevant policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. I can provide a satisfactory explanation of the mechanics of grievance and disciplinary procedures. 

    ASSESSMENT CRITERION 3 
    3. I can correctly utilise grievance procedures. 

    SPECIFIC OUTCOME 3 
    Demonstrate understanding of employment related agreements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. I can correctly identify various types of agreements. 

    ASSESSMENT CRITERION 2 
    2. I can correctly identify, describe and explain relevant conditions of employment in an organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    4. Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on
  • Employment related procedures
  • Centralised and decentralised agreements
  • Basic principles of organised labour (see assessment criterion 1.2). 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • Identifying stakeholders and their respective roles.
  • Identifying organisational policies and procedures.
  • Identifying, describing and explaining employment agreements 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.
  • providing a satisfactory explanation of the mechanics of grievance and disciplinary procedures. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48902   National Certificate: Abattoir Supervision  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  AgriSETA 
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  23453   National Certificate: Micro Finance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 
    Core  50398   National Certificate: Project Support Service  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Core  49083   National Certificate: Wood Products Processing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Core  48664   Further Education and Training Certificate: Mail Supervision  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Core  20893   National Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-02-13  Was SABPP until Last Date for Achievement 
    Core  21728   National Certificate: Labour Recruitment Consultancy  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2004-06-12  SERVICES 
    Fundamental  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2005-06-12  Was FOODBEV until Last Date for Achievement 
    Elective  78528   National Certificate: Chemical Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58537   National Certificate: Chemical Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2009-06-17  Was CHIETA until Last Date for Achievement 
    Elective  93997   National Certificate: Contact Centre and Business Process Outsourcing Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  22440   National Certificate: Customs Clearing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  Was TETA until Last Date for Achievement 
    Elective  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Elective  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  61971   National Certificate: Pulp and Paper Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Elective  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  93995   Further Education and Training Certificate: Payroll Administration Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59037   Further Education and Training Certificate: Tissue Conversion  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  LG SETA 
    Elective  35927   National Certificate: Payroll Administration Services  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2009-11-07  Was SERVICES until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. AAR Trading and Projects (Pty) Ltd 
    3. Africa Institute For Public Administration 
    4. African Divas 
    5. African Global Skills Academy 
    6. Amabamba Recruitment 
    7. Amandla Obunye Training Academy 
    8. Amangile Academy (Pty) Ltd 
    9. APTJ TRAINING & DEVELOPMENT 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. AVC Corporate Advisory Services (PTY) LTD. 
    12. Bantubanye Skills 
    13. Belgravia Institute of Mangement (PTY) LTD 
    14. Bettes - Types Trading and Projects 
    15. Black Thari Trading Enterprise 
    16. Boikgantsho Consulting & Events 
    17. Boni Africa Events & Development 
    18. Business Skills Institute (Pty) Ltd 
    19. C Madumo Projects cc 
    20. Chartall Business College 
    21. Chuene Bosa Bosele Trading & Enterprise (PTY) LTD. 
    22. Continuing Education Programme 
    23. Daily Double Traiding 281 
    24. DC Academy 
    25. Development Bank of Southern Africa (DBSA) 
    26. DialNx Consultants 
    27. Ditirelo Skills Development Services 
    28. Ditlou Solutions 
    29. Edutraining Business College 
    30. Elective Training Institute Enterprise CC 
    31. Express Model 405 
    32. Fachs Business Consulting and Training 
    33. Faith First Trading 
    34. FBT Consultants CC 
    35. Felix Risk Training Consultants 
    36. Fungi Business Consulting (Pty) Ltd 
    37. Gauteng Association Of Local Authorities 
    38. Gauteng City College 
    39. Get Ready information Services 
    40. Gigimo Tourism Academy 
    41. Glere Skills and Consultants 
    42. Global Care Trading 100 CC 
    43. Hanyeleni Business Enterprise 
    44. HARMONY GOLD MINING CO LTD 
    45. Hercuscope 
    46. Hlombe and Associates 
    47. Ikwanda Customs Consultants CC 
    48. Inkcubeko YakwaNtu Trading 
    49. INTERMASIKO CC 
    50. IQ Skills Academy (PTY) LTD. 
    51. Iziko Capacity Building CC. 
    52. JIT Projects 
    53. Jobafrik Consulting 
    54. Josmap Training Institute 
    55. Jucamo Shelf 4 CC. 
    56. Jumpstart Training Institute 
    57. Kernel Management and Consulting (PTY) LTD. 
    58. Kgotla Trading Enterprise 
    59. Khumo Project Management Services 
    60. Kia Chuma 
    61. KPK Training Solutions 
    62. KZN Tourism Training 
    63. Legal Practice Academy 
    64. Lelethu Training (Pty) Ltd 
    65. Lesias Educational Services 
    66. Lewerb Holdings (PTY) Ltd 
    67. Life Long ABET Consulting 
    68. Limpopo LED Resource Centre 
    69. Local Government Management Academy 
    70. Lwazi Community Facilitator 
    71. M.I.C. Training and Development 
    72. Mafusega Projects 
    73. Mahayi HRD Services cc 
    74. MAKHENSA GLOBAL ICT SERVICES 
    75. Makwenzeke Grass and Cleaners CC. 
    76. Mancosa (PTY) LTD T/A Management College of Southern Africa 
    77. MANCOSA Pty (Ltd) 
    78. MAT 007 (PTY) LTD 
    79. Mbokazi & Mkhize 
    80. Mc Intosh Xaba and Associates (MXA) 
    81. METSKILL PTY LTD 
    82. Mgwezane Training and Events Management CC. 
    83. Miczo's Enterprise 
    84. Mimoisa Business Solutions CC 
    85. Misol Projects cc 
    86. MJ Mafunisa Consulting (PTY) LTD 
    87. Mmanape Management Solutions 
    88. MML Consulting CC. 
    89. Mod-Mosh Projects and Consulting (PTY) LTD 
    90. Mohlaje Solutions (Pty) Ltd 
    91. Mokoni Investment Diversities (Pty) Ltd 
    92. Mosako Wa Kitso 
    93. Multi-Skills Training & Development Institute (Pty) Ltd 
    94. Multiple Productive Management Solutions 
    95. National Peace Accord Trust 
    96. Ndrendre Building & General Services 
    97. Nemalale Eagles Consultancy CC 
    98. Neopeo Trading & Projects 
    99. NEW GENERATION COMMUNITY DEVELOPMENT 
    100. Nhlahle Development Agency 
    101. Octomate Education Pty Ltd 
    102. Octopus Business Solutions 
    103. Omithombo Management Academy 
    104. Outeniqua Leadership Institute 
    105. Pandelani Investment Holdings (PTY) LTD. 
    106. Pebetse Training and Consulting 
    107. PFIM Trading (Pty) Ltd 
    108. Philani Solutions 
    109. Pioneer Business Consulting 
    110. PM Skills House 
    111. PMA Holdings (PTY ) LTD. 
    112. Power Rush Trading 170 CC. 
    113. Powernexus 
    114. Progressive School of Business and Engineering (Pty) 
    115. Rand International Management and Training Consultants (Pty) Ltd 
    116. Reflections Development Institute 
    117. Regent Business School (Pty) Ltd t/a Regent Business School 
    118. RIAPHATHUTSHEDZA 
    119. RUDO CONSULTING cc 
    120. Sabela Trading and Projects CC. 
    121. SADHANA GOVENDER PROJECT CONSULTANTS (PTY)LTD 
    122. Sebobatho Project Management 
    123. Senelo Trading CC 
    124. Simba Skills Consultants 
    125. Sisezwa Business Enterprise 
    126. Siyakhula Trust ETD Institute Pty Ltd 
    127. Siza Nesu Training and Consultants 
    128. South African Institute of Learning (SAIL) 
    129. South African ABET Development Agency SAADA 
    130. South African Governance and Business College 
    131. SWARANANG MANAGEMENT CONSULTING CC 
    132. Talent Centre Training 
    133. TEE ZET Group 
    134. The Chosen Consulting Services 
    135. Thekwini College 
    136. Thubelihle Graduate Institute 
    137. Tlaletso Consultants 
    138. Tlotlangthuto Training & Consulting 
    139. Trade Avail 172 CC. 
    140. Tradesman Consulting and Training Solutions 
    141. Training at Work (Pty) Ltd 
    142. Tru-ThoughtsTrading and Projects 
    143. Tshelopele Development Institution 
    144. Tswelopele Rural Development Network 
    145. Twin Peak Technologies 
    146. Umqondo Consultancy 
    147. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    148. University of Venda 
    149. Vantage Training 
    150. VARGASOL TRAINING INSTITUTE 
    151. VEB CELE & ASSOCIATES PTY LTD 
    152. Victorompie Enterprises CC. 
    153. Ya Hina Management Consulting and projects 
    154. ZMG CONSULTING 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.