All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
National Certificate: Financial Services Management |
SAQA QUAL ID | QUALIFICATION TITLE | |||
48640 | National Certificate: Financial Services Management | |||
ORIGINATOR | ||||
SGB GET & FET Business, Commerce and Mngment Stud | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
INSETA - Insurance Sector Education and Training Authority | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
National Certificate | Field 03 - Business, Commerce and Management Studies | Project Management | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 150 | Level 4 | Level TBA: Pre-2009 was L4 | Regular-Unit Stds Based |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Passed the End Date - Status was "Reregistered" |
SAQA 06120/18 | 2018-07-01 | 2023-06-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification does not replace any other qualification and is not replaced by any other qualification. |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
The purpose of the Qualification is to build the knowledge and skills required by employees in management who have either had schooling at or below NQF level 4, including learners who have gaps in Communication in the language of business and/or mathematical literacy that could inhibit progress in a career path in management in financial services. It is also intended for learners in management who are not yet ready to learn at NQF Level 5. The Qualification should empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as managers in the South African financial services community and to respond to the challenges specific to the financial services environment and the changing world of work in the industry.
The Qualification introduces some theoretical concepts, requires the application of knowledge and a well-developed range of specialist skills that will enable learners to be informed workers in the financial services industry. It requires the ability to adjust or amend an application of a common solution within relevant parameters and the ability to motivate the change using relevant evidence. It provides a balanced learning experience that allows flexible access to further education, life long learning, further education and to productive employment in the financial services sector. The National Certificate in Financial Services: Management: Level 4 is intended for personnel already employed and other learners who intend to follow a career in management in financial services. The focus is on analysis and evaluation skills and application of knowledge. Rationale for the qualification The Financial Services sector is highly regulated and the consequences of non-compliance for the industry are far-reaching in terms of both financial and reputational risk. Managers in Financial Services require a sound knowledge of the financial services environment, the capacity to understand broad financial and legal aspects and knowledge of and skills in management. In the Financial Services industry managers are appointed based on technical knowledge, experience and potential managerial ability. It is therefore assumed that learners attempting this Qualification are technically competent in a specific aspect or sub-sector of financial services and have a sound knowledge of the financial services sector as a whole. The National Certificate in Financial Services: Management: NQF Level 4 is designed to meet the needs of learners in the financial services sector who require management skills including first line managers of business units in medium to large organisations and managers in SMEs that are part of the financial services sector. This Qualification is for learners who work at the first level at which the management function is performed in the financial services sector. The Qualification is intended as a vehicle to fast track learners from previously disadvantaged groups and other learners to acquire the knowledge and skills of management that are required to build a pool of learners with management expertise in the financial services industry and enable the industry to meet Employment Equity targets. The term business unit in this Qualification implies a cost centre, section, department or SME. Managers at this level may or may not be required to interact with senior management. They are accountable for systems and the implementation of the strategic requirements of an organisation. They may write policies and procedures that in turn impact on supervisors and team leaders. It is envisaged that learners who complete this Qualification will be engaged in work roles in financial services organisations where they can be part of the employment decision-making process and their specialist financial services industry knowledge can impact on recruitment and employment decisions. They therefore need to be familiar with employment trends in the market and current events that could impact on the financial services sector. Managers at this level in the financial services sector have decision-making powers and are involved in counselling. The move in the financial services sector is to flat management structures and away from traditional pyramiding. The level of the Qualification is therefore not linked to grading levels or an organisation's remuneration structure. Managers at this level are involved in high-level decision-making and high-level reporting. They may be required to do presentations to senior management and are responsible for performance management interaction. Managers in financial services at this level require extensive technical expertise. They may serve as advisors on committees, boards and focus groups as part of their network function where their technical skill is required to make recommendations. They have input into development issues such as the training strategy of the department and have a broad co-ordination function between other departments in terms of timing, funding and implementation plans of their own business unit and the impact of changes on their business unit. At this level managers require a wide knowledge and understanding of the financial services industry and their particular sub-sector. They need insight into how events in the financial services environment can impact on business processes and delivery and how the work of other sections or business units can impact on their unit. At level 4, there is greater specialisation in a particular field and the manager's role may be mainly administrative or may require specialisation in law or other specific industry knowledge. Managers may not always manage people, but may perform a professional or managerial function. This Qualification works from the premise that managers require specialist technical knowledge and skill as well as behavioural skills. Managers engaged in enterprise-wide risk management, who do not necessarily manage people, could elect to do the National Certificate in Risk Management: NQF Level 4. Management positions at this level include, but are not limited to first line managers and section heads. Queries are inevitably escalated to them and they are expected to act within their level of authority and may be required to refer to a manager at a higher level. The National Certificate in Financial Services: Management: NQF Level 4 exposes learners to a broad set of Core Competencies covering a number of aspects of management. It is intended for learners who: The National Certificate in Financial Services: Management: Level 4 allows the individual to work towards a nationally recognised Qualification. It is flexible enough to be offered in formal education and as occupational directed workplace based training for learners already employed in the financial services industry. It aims to develop informed and skilled managers. Skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further at NQF Level 5. The intention is: The National Certificate in Financial Services: Management: NQF Level 4 should assist managers in financial services organisations to contribute to improved productivity, compliance and efficiency within the financial services environment. It should provide the means for current managers to receive recognition of prior learning and to upgrade their skills. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that learners are competent in Communication and Mathematical Literacy at NQF Level 3.
Reccognition of prior learning |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
Rules of combination
Level and learning components assigned to the qualification: The Qualification is made up of a planned combination of learning outcomes that have a defined purpose and will provide qualifying learners with applied competence and a basis for further training. It is a building block for the proposed National Certificate in Financial Services: Management: NQF Level 5. The Qualification is made up of Unit Standards that are classified as Fundamental, Core and Elective for the purpose of this Qualification. A minimum of 150 credits is required to complete the Qualification. In this Qualification the credits are allocated as follows Fundamental: 68 credits Core: 71 credits Electives: 11 credits Total: 150 credits Note that the Core credits, relate directly to management in the financial services sector. Electives may be selected that are: |
EXIT LEVEL OUTCOMES |
1. The National Certificate in Financial Services: Management: Level 4 is intended for personnel already employed and other learners who intend to follow a career in management within the financial services sector. The focus is on analysis, comparison, choice, interpretation and application of knowledge. Learners should have the capacity to adjust the application of a common solution to meet the needs resulting from small changes in the problem or operating context. They should be able to take the initiative to address problems within their own mandate. As the role of manager cannot be separated from the work role, financial services learners are required to apply management skills in a financial services context. Integrated assessment of the Core Unit Standards is required at exit level.
Associated Unit Standards 2. Analysing and explaining topical innovations, developments and issues in a selected sub-sector and business enterprise in the Financial Services environment with due regard for the organisation's code of conduct. Associated Unit Standard 3. Explaining liabilities linked to corporate governance and legislation in the context of a specific business unit. Associated Unit Standard 4. Preparing, presenting and monitoring a budget for a business unit. Associated Unit Standard 5. Applying knowledge of leadership and management to a specific business unit. Associated Unit Standard Exit Outcomes for the Critical Cross Field Outcomes The learner can demonstrate ability to: In addition, this Qualification contributes to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make the individual aware of the importance of: |
ASSOCIATED ASSESSMENT CRITERIA |
Assessment Criteria for the Critical Cross-Field Outcomes Exit points for learners who do not complete the Qualification competence. complete this Qualification retain their credits. However, should the substance of the Unit Standards change, the validity of the credit towards the Qualification may be reviewed. the Qualification may transfer their credits to the new learning site. Integrated assessment Assessment practices must be fair, transparent, valid and reliable and should ensure that no learner is disadvantaged. Learners who wish to be assessed against this standard should direct enquiries to a relevant ETQA. The focus of assessment must be on the assessment of the learning outcomes rather than learning outputs. The Specific Outcomes guide the learning and training process towards the outcomes on a continuous basis. The purpose is to determine whether the outcomes have been attained. Situations should present a wide range of options. Applications should require significant choices from a wide range of procedures and in a number of contexts. Learning, teaching and assessment are inextricably linked. Where appropriate assessment of knowledge, skills, attitudes and values indicated in the various Unit Standards should be integrated. Assessment in communication, mathematical literacy and financial literacy should use authentic workplace contexts wherever practical. Assessment has a formative monitoring function. Formative assessment should be used to assess gaps in the learners' skill and knowledge and to indicate where there is a need for expanded opportunities. The goal is to promote learning and to assess the efficacy of the teaching and learning process. Feedback from assessment informs teaching and learning and allows for the critique of outcomes, methodology and materials. Formative assessment is diagnostic and as such, it should guide the learner and the trainer. It is continuous and is used to plan appropriate learning experiences to meet the learner's needs. It provides information about problems experienced at different stages in the learning process. As it is criterion referenced, if the learner has met the assessment criteria, s/he has achieved the outcomes. Assessment should also have a summative component. Summative assessment may be used on completion of Unit Standards, but should not be the only form of assessment. A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Assessment should take place in an authentic context as far as is possible. Where it is not possible to assess competence in the workplace, simulations, case studies and other similar techniques should be used to provide a context appropriate to the assessment. Integration implies that theoretical and practical components should where possible be assessed together. Integrative techniques should be used to assess applied competence. Learners should be required to demonstrate that they can perform the outcomes with understanding and insight. Assessment should ensure that all Specific Outcomes, embedded knowledge and Critical Cross Field Outcomes are evaluated. Assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of the Specific Outcomes. The Critical Cross-Field Outcomes are implicit in some Unit Standards and programmes should be designed to extend and further reflect the integration. Before The National Certificate in Financial Services: Management: Level 4 is awarded learners are required to demonstrate competence in the required Unit Standards and complete a summative assessment based on the exit outcomes of the Qualification. |
INTERNATIONAL COMPARABILITY |
The Qualification was compared with similar Qualifications in New Zealand and the United Kingdom. This Qualification was found to be equivalent to the New Zealand Qualification entitled, National Diploma in Business (level 4). |
ARTICULATION OPTIONS |
N/A |
MODERATION OPTIONS |
This Qualification will be internally assessed by the provider and moderated by a moderator registered by the relevant ETQA, or by an ETQA that has a Memorandum of Understanding with the relevant ETQA.
Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. |
CRITERIA FOR THE REGISTRATION OF ASSESSORS |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
NOTES |
N/A |
UNIT STANDARDS: |
ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
Core | 13914 | Conduct a formal meeting | Level 3 | NQF Level 03 | 3 |
Core | 114216 | Explain the manager`s role in identifying and referring vulnerable or at risk employees | Level 3 | NQF Level 03 | 3 |
Core | 13943 | Analyse new developments reported in the media that could impact on a business sector or industry | Level 4 | NQF Level 04 | 10 |
Core | 12168 | Analyse the Financial Services industry and the role of insurance in a business environment | Level 4 | NQF Level 04 | 9 |
Core | 13949 | Apply technical knowledge and skill to align business unit performance to business goals | Level 4 | NQF Level 04 | 5 |
Core | 13941 | Apply the budget function in a business unit | Level 4 | NQF Level 04 | 5 |
Core | 13953 | Apply the principles of situational leadership to a business unit | Level 4 | NQF Level 04 | 5 |
Core | 13942 | Demonstrate a basic understanding of the role of a business strategy in managing a small business or a business unit | Level 4 | NQF Level 04 | 5 |
Core | 13940 | Demonstrate knowledge and application of ethical conduct in a business environment | Level 4 | NQF Level 04 | 4 |
Core | 12164 | Demonstrate knowledge and insight of the Financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002) | Level 4 | NQF Level 04 | 2 |
Core | 14667 | Describe and apply the management functions of an organization | Level 4 | NQF Level 04 | 10 |
Core | 14979 | Describe issues of compliance or non-activity that could result in civil or criminal liability in terms of business law | Level 4 | NQF Level 04 | 2 |
Core | 13954 | Manage risk in own work/business environment | Level 4 | NQF Level 04 | 5 |
Core | 114215 | Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path | Level 4 | NQF Level 04 | 3 |
Fundamental | 8968 | Accommodate audience and context needs in oral communication | Level 3 | NQF Level 03 | 5 |
Fundamental | 8969 | Interpret and use information from texts | Level 3 | NQF Level 03 | 5 |
Fundamental | 8973 | Use language and communication in occupational learning programmes | Level 3 | NQF Level 03 | 5 |
Fundamental | 8970 | Write texts for a range of communicative contexts | Level 3 | NQF Level 03 | 5 |
Fundamental | 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | Level 4 | NQF Level 04 | 6 |
Fundamental | 10389 | Describe the basic principles of personal income tax | Level 4 | NQF Level 04 | 3 |
Fundamental | 8974 | Engage in sustained oral communication and evaluate spoken texts | Level 4 | NQF Level 04 | 5 |
Fundamental | 10388 | Interpret basic financial statements | Level 4 | NQF Level 04 | 3 |
Fundamental | 10387 | Investigate ways of managing financial risk in own lives | Level 4 | NQF Level 04 | 6 |
Fundamental | 8975 | Read analyse and respond to a variety of texts | Level 4 | NQF Level 04 | 5 |
Fundamental | 9016 | Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | Level 4 | NQF Level 04 | 4 |
Fundamental | 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | Level 4 | NQF Level 04 | 6 |
Fundamental | 12153 | Use the writing process to compose texts required in the business environment | Level 4 | NQF Level 04 | 5 |
Fundamental | 8976 | Write for a wide range of contexts | Level 4 | NQF Level 04 | 5 |
Elective | 113909 | Coach a team member in order to enhance individual performance in work environment | Level 3 | NQF Level 03 | 5 |
Elective | 12548 | Demonstrate ability to use and interpret texts that apply to the role and responsibilities of trustees of Retirement Funds | Level 3 | NQF Level 03 | 4 |
Elective | 12550 | Demonstrate knowledge and understanding of the role functions and responsibilities of Trustees of Medical Schemes | Level 3 | NQF Level 03 | 4 |
Elective | 12547 | Demonstrate knowledge and understanding of the role, functions and duties of trustees of Retirement Funds | Level 3 | NQF Level 03 | 4 |
Elective | 114966 | Explain the types of compulsory statutory insurance in South Africa | Level 3 | NQF Level 03 | 2 |
Elective | 13911 | Induct a new member into a team | Level 3 | NQF Level 03 | 3 |
Elective | 10712 | Manage personal expenditure | Level 3 | NQF Level 03 | 3 |
Elective | 14999 | Analyse people related risks in an organisation in order to control the risk | Level 4 | NQF Level 04 | 3 |
Elective | 12154 | Apply comprehension skills to engage oral texts in a business environment | Level 4 | NQF Level 04 | 5 |
Elective | 12155 | Apply comprehension skills to engage written texts in a business environment | Level 4 | NQF Level 04 | 5 |
Elective | 114209 | Apply Return on Investment (ROI) theory and practice to a business unit | Level 4 | NQF Level 04 | 6 |
Elective | 14980 | Apply technical knowledge and skill in order to manage risk in business interruption | Level 4 | NQF Level 04 | 2 |
Elective | 13939 | Apply technical knowledge and skill in order to manage risk in emergency planning | Level 4 | NQF Level 04 | 3 |
Elective | 13950 | Apply technical knowledge and skill in order to manage risk in occupational health and occupational hygiene | Level 4 | NQF Level 04 | 8 |
Elective | 10391 | Demonstrate knowledge and insight into legislation relating to marriage, divorce and maintenance as it applies to employee retirement and insurance benefits | Level 4 | NQF Level 04 | 2 |
Elective | 12167 | Demonstrate knowledge and insight into the Capital Gains Tax Legislation as it applies to insurance and investment | Level 4 | NQF Level 04 | 2 |
Elective | 12166 | Demonstrate knowledge and insight into the Collective Investment Schemes Act, 45 of 2003 (CICSA) | Level 4 | NQF Level 04 | 2 |
Elective | 10377 | Demonstrate knowledge and insight into the Compensation for Occupational Injury and Disease Act 130 of 1993 (COIDA) | Level 4 | NQF Level 04 | 2 |
Elective | 10392 | Demonstrate knowledge and insight into the Estate Duties Act (45 of 1955) as it applies to insurance | Level 4 | NQF Level 04 | 2 |
Elective | 14315 | Demonstrate knowledge and insight into the Income Tax Act (58 of 1962 and the accompanying regulations) as amended as it applies to insurance and investment products | Level 4 | NQF Level 04 | 2 |
Elective | 14316 | Demonstrate knowledge and insight into the Long Term Insurance Act (1998) | Level 4 | NQF Level 04 | 2 |
Elective | 12335 | Demonstrate knowledge and insight into the Medical Schemes Act (131 of 1998) and the accompanying regulations | Level 4 | NQF Level 04 | 3 |
Elective | 12332 | Demonstrate knowledge and insight into the Policyholder protection legislation | Level 4 | NQF Level 04 | 2 |
Elective | 10194 | Demonstrate knowledge and insight into the Short Term Insurance Act (No 53 of 1998) and the accompanying regulations | Level 4 | NQF Level 04 | 2 |
Elective | 10394 | Demonstrate knowledge and understanding of how the insurance industry responds to different needs in the Group Retirement Benefits market | Level 4 | NQF Level 04 | 2 |
Elective | 15007 | Demonstrate knowledge and understanding of South African law and the regulation of risk management | Level 4 | NQF Level 04 | 4 |
Elective | 13951 | Demonstrate knowledge and understanding of the Occupational Health and Safety Act 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | Level 4 | NQF Level 04 | 4 |
Elective | 10393 | Demonstrate knowledge and understanding of the Primary legislation that impacts on retirement funds | Level 4 | NQF Level 04 | 2 |
Elective | 10378 | Demonstrate knowledge and understanding of the statutory cover afforded under the Compensation for Occupational Injuries and Diseases Act, 130 of 1993, as amended (COIDA) | Level 4 | NQF Level 04 | 3 |
Elective | 10381 | Demonstrate knowledge and understanding of the Value Added Tax Act, 89 of 1991as amended as it applies to insurance policies | Level 4 | NQF Level 04 | 2 |
Elective | 15008 | Determine risk exposure in order to manage the risk in a specific situation | Level 4 | NQF Level 04 | 2 |
Elective | 10385 | Develop a business plan for a small business | Level 4 | NQF Level 04 | 5 |
Elective | 114208 | Develop a strategy to manage compromised employee wellbeing | Level 4 | NQF Level 04 | 3 |
Elective | 14987 | Explain fidelity insurance as a means of managing people related financial risk | Level 4 | NQF Level 04 | 3 |
Elective | 113928 | Explain the application of the Promotion of Access to Information Act, 2 of 2002 and the Electronic Transactions and Communications Act, 25 of 2002, in Wealth Management | Level 4 | NQF Level 04 | 2 |
Elective | 113917 | Explain the basic principles of asset management that apply to financial markets and insurance | Level 4 | NQF Level 04 | 4 |
Elective | 14506 | Explain the Finance Intelligence Centre Act, Act 38 of 2001 and its implications for client relations | Level 4 | NQF Level 04 | 3 |
Elective | 114212 | Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit | Level 4 | NQF Level 04 | 3 |
Elective | 113932 | Explain the Medicines and Related Substances Control Amendment Act, 59 of 2003, as it impacts on medical schemes | Level 4 | NQF Level 04 | 2 |
Elective | 14995 | Explain the nature of risk and the risk management process | Level 4 | NQF Level 04 | 4 |
Elective | 14319 | Explore strategies to retain or expand existing business in the insurance/investment industry | Level 4 | NQF Level 04 | 3 |
Elective | 10386 | Investigate the possibilities of establishing and running a small business enterprise (SMME) | Level 4 | NQF Level 04 | 3 |
Elective | 13947 | Motivate a team | Level 4 | NQF Level 04 | 6 |
Elective | 13948 | Negotiate an agreement or deal in an authentic work situation | Level 4 | NQF Level 04 | 5 |
Elective | 114206 | Analyse the strategic impact of a successful wellness programme | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 15096 | Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
Elective | 15094 | Demonstrate insight into the application of theories of Emotional and Spiritual Intelligence in personal development | Level 5 | Level TBA: Pre-2009 was L5 | 5 |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
NONE |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
NONE |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |