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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Diploma: Retail and Wholesale, Product and Service Management Technology 
SAQA QUAL ID QUALIFICATION TITLE
13720  National Diploma: Retail and Wholesale, Product and Service Management Technology 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
W&RSETA - Wholesale & Retail Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  223  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 0480/09  2009-07-01  2012-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2013-06-30   2017-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification is registered at level 5 of the National Qualifications Framework. Learners acquiring this qualification will demonstrate competence across areas including cash and credit, stock management, customer service policy, merchandising policy and promotion strategies. Learners will also demonstrate competence against standards registered in the business, commerce and management studies field of learning where they will be able to manage the performance of people, manage operational aspects of stores, manage recruitment, selection and induction of people and manage financial issues.

Learners will have a choice of elective areas where they will be able to develop and enhance retail and wholesale practices in either:
  • Clothing, textiles, footwear and accessories.
  • Furniture and appliances.
  • Food handling.
  • Other speciality areas which will be enhanced as the needs in retail and wholesale emerge.

    The fundamental learning which learners will acquire will allow them to be able to influence retail and wholesale stakeholders, write business reports and manage integrated data. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have attained the NQF Level 4 qualification in retail and wholesale practices through competence assessment or recognition of prior learning. 

    RECOGNISE PREVIOUS LEARNING? 
    N 

    EXIT LEVEL OUTCOMES 
    The demonstrated ability to make decisions and consider a range of options when:

    Fundamental Learning:
  • Influencing stakeholders.
  • Managing integrated data.
  • Writing business reports.

    Core Learning:
  • Managing cash and credit transactions.
  • Managing a merchandise policy.
  • Developing and implementing promotion strategies.
  • Developing a customer service policy.
  • Managing stock.
  • Managing performance of people including industrial relations (from NSB 03).
  • Managing operations of a store for continuous improvement (from NSB 03).
  • Managing recruitment, selection and induction (from NSB 03).
  • Managing finance (from NSB 03).

    Elective Learning:
  • Enhancing and developing clothing, textiles, footwear and accessories retail and wholesale practices.
  • Enhancing and developing furniture and appliances retail and wholesale practices.
  • Enhancing and developing food handling retail and wholesale practices.
  • Enhancing and developing other specialist retail and wholesale practices. 
    		•

    ASSOCIATED ASSESSMENT CRITERIA 
    Learners will produce evidence of the following:
  • Descriptions and explanations of cash and credit strategies and potential successes and failures of such strategies, techniques for researching target markets, tools used for stimulating consumer interest, possible organisational policies for improving customer service, a range of methods to manage performance of others, recruitment and selection techniques and a range of financial tools.
  • Demonstrations of a cash audit, start of day cash procedure, coaching session designed to improve service, a daily stock movement process in and out of a retail and wholesale store, a performance appraisal of a staff member, recruiting a staff member and developing a budget. These will cover a particular area of specialisation.
  • Production of a credit risk plan, a merchandising strategy showing implemented standards, a promotional strategy for an identified target market, sales staff performance reports, a customer feedback system, evidence of recent customer service changes implemented, a sample procedure for stock holding administration, a store manpower plan and a budget.
  • Handle a negotiation with a supplier and a customer and produce a business report for a given period which will include all related data. 
    		•

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  8287  Developing and implementing promotion strategies  Level 5  Level TBA: Pre-2009 was L5  20 
    Core  8255  Developing customer service policy  Level 5  Level TBA: Pre-2009 was L5  12 
    Core  8277  Managing cash and credit transactions  Level 5  Level TBA: Pre-2009 was L5  25 
    Core  8282  Managing merchandise policy  Level 5  Level TBA: Pre-2009 was L5  30 
    Core  7597  Managing stock  Level 5  Level TBA: Pre-2009 was L5  20 
    Fundamental  7624  Influencing stakeholders in Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  15 
    Fundamental  7628  Managing integrated data in Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  10 
    Fundamental  8252  Writing business reports in Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  6 
    Elective  7600  Enhancing and developing CFTA Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  20 
    Elective  8272  Enhancing and developing Food Handling Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  20 
    Elective  7620  Enhancing and developing Furniture/Appliance Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  20 
    Elective  7607  Enhancing and developing speciality Merchandise Retail/Wholesale practices  Level 5  Level TBA: Pre-2009 was L5  20 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.