SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and control reception area 
SAQA US ID UNIT STANDARD TITLE
13928  Monitor and control reception area 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Monitoring the maintenance of a clean and safe reception area as per oganisational standards
  • Monitoring presentation of reception area
  • Control the monitoring and maintenance of stationery levels 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will also have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Presentable will include neat, tidy and clean area
  • Housekeeping will include washing, polishing, vacuuming, scrubbing, dusting, sweeping, emptying bins, replacing dead flowers and out dated reading material (all interior and exterior surfaces)
  • Display area will include a structure, floor, ceilings, desks, windows, ashtrays, plants, merchandise area and storerooms
  • Security will include all stipulated organizational security requirements 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor the maintenance of a clean and safe reception area as per organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Implementation of the housekeeping standards are maintained according to workplace policy. 

    ASSESSMENT CRITERION 2 
    2. Housekeeping operations are maintained to ensure no disruption to operational services. 

    ASSESSMENT CRITERION 3 
    3. Areas not meeting the required standards are identified and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Actions and procedures required to rectify substandard areas are instituted and monitored to ensure minimum standards are met. 

    SPECIFIC OUTCOME 2 
    Monitor presentation of reception area 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Presentation of reception area is maintained according to organisational standards. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 3 
    Monitor the implementation of security procedures in reception area 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Security procedures are outlined and all reception personnel are briefed verbally and a written summary provided to them. 

    ASSESSMENT CRITERION 2 
    2. Visitors cards and permits are obtained from security personnel. 

    ASSESSMENT CRITERION 3 
    3. Firearm procedures are monitored and maintained as per workplace policy. 

    ASSESSMENT CRITERION 4 
    4. Discrepancies and problems are reported and rectified to ensure safety of workplace. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel
  • Relevant communication skills
  • Security procedures 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the standards of the reception area and security requirements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the reception area is maintained and that security procedures are adhered to. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw conclusions regarding the required standards and security measures in the reception area. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel to enhance the maintenance of the reception area and ensure that all procedures are adhered to. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Acorser Corporate and Business Consulting Cc 
    2. Arishi ISD (PTY) Ltd 
    3. Aubrey Nyiko Business Enterprises 
    4. Bohlokoa Business Consultancy 
    5. Cale Developments 
    6. Chartered Institute of Management (Pty) Ltd 
    7. College of Cape Town TVET 
    8. Destiny Management Consultants (Pty) Ltd 
    9. DotCentre Business Consulting 
    10. Dzindalo Consulting (Pty) Ltd 
    11. Excellent Minds Institute (Pty) Ltd 
    12. Fort Hare Trading Solutions (Pty) Ltd 
    13. Free State Training and Development Institute 
    14. Gender Education & Development Institute (GEDI 
    15. Genvio (Pty) Ltd 
    16. Gleyding Management Institute (Pty) Ltd 
    17. Global Steel Merchants (Pty) Ltd 
    18. Harvestine Investments (Pty) Ltd 
    19. Harvitex cc 
    20. Higherway Institute of Learning (Pty) Ltd 
    21. Immaculate Training and Consulting 
    22. Institute of Busines Management of Southern Africa 
    23. Integrated Corporate Skills Solution 
    24. Josmap Training Institute 
    25. Kgaka Kgolo Institute 
    26. Khongoloti Training Academy 
    27. Lead Afrika Consulting (Pty) Ltd 
    28. Leronsa Trading Enterprise 
    29. Lusa Social Enterprenueship Institute (PTY)LTD 
    30. Majuba Technical Vocational Education and Training 
    31. Marematlou Training Institute 
    32. Matash Holdings (Pty) Ltd 
    33. Mgwezane Training and Management cc 
    34. MMPS Holdings 
    35. Mokoai Business Solutions (Pty) Ltd 
    36. Molly Malete Productions CC 
    37. Mowils Consultants 
    38. Mpumalanga School of Government - MPSG 
    39. National Skills and Technical 
    40. NokushoM Consultancy and Trading 
    41. NTI College 
    42. Orchards Graduate School (Pty) Ltd 
    43. Phoka Tshela Projects 
    44. Positive Thinking Consultants cc 
    45. Prestige Leaders Consulting (Pty) Ltd 
    46. Prodigy Business Services 
    47. Prospen Group (Pty) Ltd 
    48. Ramazwi Security Service and Training Agency (Pty) Ltd 
    49. Ratomac Trading Consultants (Pty) Ltd 
    50. Regen Institute of Leadership and Management Education 
    51. Regenesys School of Public Management 
    52. Retshetse Training Project 
    53. Sampatla Procurement Solutions (Pty) Ltd 
    54. Sebenzisanane Human Capital 
    55. Sizanesu Consulting 
    56. South Africa School of Diplomacy, Protocol and Public Administration 
    57. South West Gauteng Tvet College 
    58. Sozim Trading and Consultancy 
    59. Spears Business and Life Coach Consulting 
    60. Step Ahead Academy (Pty) Ltd 
    61. Tembe Service Providers 
    62. Thandiwenathi (Pty) Ltd 
    63. Thubelihle Graduate Institute (Pty) Ltd 
    64. Tippinggate Business Solutions 
    65. Tloumogale Business Development & Consulting (Pty) Ltd 
    66. Universal Knowledge Software 
    67. Vala Nge Bhetshu Human Capital Development (Pty) Ltd 
    68. Vuca Institute of Leadership Development 
    69. Vumilia Africa Group 
    70. Weinvest Investments 
    71. Yellow Media Learning Institute (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.